Midterm

What is meant by competing style?

A management style involving a stance of high assertiveness with low cooperation

Which of the following characteristics relates to organizational change?

Any modification in the behaviors or ideas of an organization or its units

What term describes the process of providing employees with the ability to contribute input and take on responsibilities for organizational decisions?

Empowerment

What term describes the process by which an individual learns the norms, values, goals, and expectations of the organization?

Socialization

What term describes a large-scale intervention that involves redesigning the organizational structure to better address environmental contingencies and better utilize information and process technologies?

Techno-structural redesign

What name is given to words spoken through various channels to convey information and meaning?

Verbal or oral communication

A compressed work week allows a company to take advantage of the skills of two people in performing the job.

false

Social learning theory maintains that employees learn only through direct experience.

false

Specific aspects of Lewin's model of organizational change include survey feedback, process consultation, team and intergroup development, role negotiation, life and career planning, third-party peacemaking, techno-structural redesign, job design, and grid OD.

false

The key aspect of Lewin's model of change is that system elements, both inputs and processes, interact with one another such that changes in one part of the system can cause radical changes in another part of the system.

false

The basic assumption of the classical approach to job design is that division of labor and job specialization

increases an organization's overall productivity.

Another name for feedback control is

post-action control

A firm that organizes the transformation process into departments that group related processes is using a

process layout.

Manufacturers and service providers differ in the nature and consumption of their output.

true

Robots, otherwise known as steel-collar workers, have become important in applications too hazardous for human workers.

true

Which of the following is concerned with the intermediate and long-term control of acquisitions such as plants and equipment?

Capital budgeting

Which of the following characteristics relates to cross-functional groups?

Groups that cut across the firm's hierarchy and are composed of people from different functional areas and possibly different levels

What name is given to a measurement of a leader's style consisting of a series of adjective continuums?

Least Preferred Coworker (LPC) Scale

Which of the following refers to a temporary group of employees responsible for bringing about a particular change?

Task force

Which of the following characteristics relates to operations management?

The development and administration of the activities involved in transforming resources into goods and services

Which of the following characteristics relates to downward communication?

The traditional flow of information from upper organizational levels to lower levels, such as job directions, assignment of tasks, performance feedback, and information concerning the organization's goals

What term describes a style that goes beyond mere exchange relationships by inspiring employees to look beyond their own self-interests and by generating awareness and acceptance of the group's purposes and mission?

Transformational leadership

A large and complex company can become chaotic quickly, so it will tend to write down rules and procedures and enforce the chain of command (high formalization).

True

What name is given to an organizing concept that ensures that all positions are directly linked in some way to top management?

chain of command

When Martin Luther King, Jr., and Malcolm X made their followers feel strong enough to resist racism and segregation, they were using

charismatic power .

Which of the following seeks to regulate overall organizational functioning through reliance on informal, organic structural arrangements?

clan control

Which of the following is NOT an internal feedback mechanism that can signal that the organization needs to change in response to environmental forces?

customer surveys

Which of the following is NOT an example of an internal force that may affect an organization?

customers

In the Hersey and Blanchard situational leadership model, the leadership style that would be appropriate for a group of Ph.D. physicists highly committed to their jobs would be

delegating leadership.

A manufacturing firm's decision regarding whether to purchase, make, or lease a needed item generally depends on whether the company has storage space for the item.

false

All groups are teams, but not all teams are groups.

false

An advantage of job specialization in the modern era is that it has virtually eliminated fatigue injuries like carpel tunnel syndrome.

false

Even a properly designed management control system rarely provides managers with the means to effectively respond to changing conditions.

false

Free-riding tends to increase as group size decreases.

false

In mass technology, the firm makes small numbers of goods in response to a specific customer request.

false

In overcoming resistance to change, co-optation involves having resistant individuals join the change team so that they can truly participate in the change process.

false

Individuals who have an external locus of control believe they largely control what happens to them; those with an internal locus of control believe that their lives are more controlled by fate, luck, chance, or significant other people.

false

It has been said that leadership influences the brain, while management encourages the heart and spirit.

false

Research on leader-member exchange theory has found that in-group members perform more poorly, have lower levels of satisfaction, higher turnover, and are promoted more slowly than out-group members.

false

The process concerned with linking subunits on the same level in the organization is known as vertical integration.

false

Work-at-home programs have all of the following advantages EXCEPT

increased collaboration among employees, which is important for innovation and creativity.

Benefits of employee empowerment include all of the following EXCEPT

increased work for leaders.

What term describes anything acting as an information filter, such as knowledge, attitudes, and other factors, that interferes with the message being communicated effectively?

noise

When extra effort is required from employees and managers have no control over rewards and punishments and close supervision is not practical

personal sources of power are essential.

Your industrial supply company project teams are so successful in improving customer service that you make them a permanent part of your organization chart. You are:

refreezing

Which of the following refers to a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable?

team

A special case of groupthink is known as the Amarillo Paradox, where the group agrees publicly on a course of action it really doesn't want.

true

According to Fiedler's contingency theory, if a leader's style does not match the situation, then either the situation should be changed or another leader should be found who does match the situation.

true

As the trait approach to leadership waned, two major dimensions of leader behavior emerged from new research: (1) how leaders get the job done and (2) how leaders treat their subordinates.

true

Most managers agree that employees are an organization's most valuable resource.

true

Organizational development is by its nature a flexible, adaptive, ongoing process of diagnosing and solving people-related problems.

true

Routing usually must be determined prior to scheduling.

true

Termination for-cause occurs when an individual's job behavior is unacceptable.

true

The biggest takeaway of the situational leadership theory is that management styles depend on the situation of where employees are at in their development.

true

The most common form of quality assurance team in American industry is the quality circle (QC).

true

When an organization uses a hybrid structure, the structure can be any combination of multidivisional, functional, or holding company forms.

true

While just-in-time-inventory management promises lower costs, for such an approach to be effective, the supplier must be extremely reliable and relatively close to the production facility.

true

The psychological or emotional phenomenon that underlies the entire concept of empowerment and self-directed work teams is

trust

With regard to leadership and management, most American companies today appear to be

under-led and over-managed.

Since authority relationships usually flow down and organizational chart, this organizing activity is sometimes known as

vertical or scalar organization.