MIE 201 Chapter 6

Which type of manager is responsible for obtaining the money needed for the successful operation of the organization?

Financial managers

People, raw materials and equipment, money, and information are all _______ of an organization.

Resources

CPO description

Responsible for managing the privacy concerns of the organization

COO description

Responsible for the daily operations of the company

Name the three key elements in a goal. - A target to be achieved - A statement of the organization's fundamental purpose - An attribute sought - A time frame - A list of drawbacks

- A target to be achieved - An attribute sought - A time frame

An important part of managing resources is acquiring suppliers. How does a good supplier help a firm reach its objectives? - By providing funding for operations - By eliminating the need for an effective supply chain - By providing creative solutions to reduce expenses - By maximizing efficiencies

- By providing creative solutions to reduce expenses - By maximizing efficiencies

Controlling is the process of evaluating and correcting activities to keep the organization on course. Controlling involves which five activities? - Comparing performance relative to standards - Identifying deviations in performance from the standards - Determining resources needed - Providing feedback on performance - Investigating the causes of deviations - Measuring performance - Taking corrective action when necessary

- Comparing performance relative to standards - Identifying deviations in performance from the standards - Investigating the causes of deviations - Measuring performance - Taking corrective action when necessary

Which are considered the four primary functions of management? - Controlling - Planning - Marketing - Outsourcing - Directing - Financing - Organizing

- Controlling - Planning - Directing - Organizing

The decisional type of managerial role includes which of the following specific roles? - Disturbance handler - Figurehead - Spokesperson - Entrepreneur - Resource allocator - Negotiator

- Disturbance handler - Entrepreneur - Resource allocator - Negotiator

Companies that practice employee empowerment use managers for ______. - overseeing every step of employee duties - guiding employees - setting goals - making major decisions - approving or disapproving each of their employees' decisions

- Guiding employees - Setting goals - Making major decisions

Which of the following are important consideration when determining the best leadership style? - What will make my employees like me the most - How knowledgeable are the employees? - How highly trained are the employees? - How quickly must the decision be made?

- How knowledgeable are the employees? - How highly trained are the employees? - How quickly must the decision be made?

The interpersonal type of managerial role includes which of the following specific roles? - Spokesperson - Liaison - Leader - Figure - Negotiator

- Liaison - Leader - Figure

The informational type of managerial role includes which of the following specific roles? - Monitor - Leader - Disturbance handler - Disseminator - Spokesperson

- Monitor - Disseminator - Spokesperson

Which of the following are activities first-line manager may be engaged in on the job? - Making decisions about acquiring companies - Outlining tasks for a new employee - Supervising workers - Directing workers' daily performance on the job

- Outlining tasks for a new employee - Supervising workers - Directing workers' daily performance on the job

Managers need adequate financial resources to pay for essential activities. Primary funding comes from which of the following? - Mergers and acquisitions - Shareholders - Government payouts - Banks - Owners

- Shareholders - Banks - Owners

Select the three general types of plans an organization uses to meet its objectives. - Tactical plans - Operations plans - Functional plans - Directional plans - Strategic plans

- Tactical plans - Operations plans - Strategic plans

Why is it critical that manager monitor the consequences of their decisions? - There may have been nothing wrong in the first place - The decision was not implemented properly and thus the desired result was not achieved - The situation may have changed since the decision was made - The decision may have been the wrong decision and thus not achieved the desired result.

- The decision was not implemented properly and thus the desired result was not achieved - The situation may have changed since the decision was made - The decision may have been the wrong decision and thus not achieved the desired result.

A mission statement outline the organization's fundamental purposes. It should address which five of the following? - Who are we? - What is our operating philosophy? - What are our profit targets? - Who are our customers? - Who are our competitors? - What are our core competencies and competitive advantages? - What are our responsibilities with respect to being a good steward?

- Who are we? - What is our operating philosophy? - Who are our customers? - What are our core competencies and competitive advantages? - What are our responsibilities with respect to being a good steward?

Organizing benefits the organizations in which of the following ways? - by establishing lines of authority - by creating plans to deal with potential disasters - by helping to create synergy - by determining if performance is on target - by helping to avoid the duplication of resources - by improving competitiveness by speeding up decision making - by improving communication

- by establishing lines of authority - by helping to create synergy - by helping to avoid the duplication of resources - by improving competitiveness by speeding up decision making - by improving communication

Which of the following deal with potential disasters such as product tampering, oil spills, fires, earthquakes, a computer virus, or an airplane crash? - contingency plans - crisis management - operational plans - strategic plans

- contingency plans - crisis management

Efficiently

Accomplishing the objectives with a minimum of resources

Why is planning a key management function?

Accomplishing the other functions depends heavily on having a good plan.

_______ manager manage an entire business or a major segment of a business; they do not specialize in a particular function.

Administrative

This is defined as being similar to a calendar, containing both specific and vague items, that covers short-term goals and long-term objectives.

Agenda

Resolving ethical issues often requires _______ skills; the ability to identify relevant issues and recognize their importance, understand the relationships between them, and perceive the underlying cause of a situation.

Analytical

Monique and her team have identified a problem, defined it, and developed a variety of options. The next step is to _______ each option for its practicality since some options will be discarded because of a lack of resources, legal restrictions, ethical considerations, or other constraints.

Analyze

The owner of a small electronic store starts each day by telling the three employees what has to be done and how to do it. She uses her authority and economic rewards to get employees to comply with their directions. The owner of this business exhibits a(n) _______ leadership style.

Autocratic

To combat criticism of CEO's high compensation packages, compensation committees are increasingly working with boards of directors to make sure CEO pay is based on _______.

Company performance

A person using _______ skills has the ability to think in abstract terms and see how parts fit together to form the whole.

Conceptual

Which skills involve the ability to think critically, think in abstract terms, see how parts fit together to form the whole, and are needed by all managers - but especially top-level managers?

Conceptual skills

A business with a clear _______ plan will be better able to respond effectively when crisis situations or disasters occur.

Contingency

Jasmine needs to correct a quality control issue with her company's product. Clear standards for quality exist, and she has measured present performance against these standards. Jasmine has discovered a deviation where the company is not meeting the standard and is now investigating the causes of those deviations. What function of management is Jasmine involved in?

Controlling

When performance is substandard, management must determine why and take appropriate actions to get the firm back on course. The ______ function helps managers assess the success of their plans.

Controlling

Nadine manages the quality control department for her company. Recently Nadine became aware of a quality problem with one of the company's products. After studying the issue Nadine determined the quality of raw materials used in the product was deficient and began looking at changing suppliers. Which step in the decision-making process did Nadine exemplify when she determined the quality of raw materials was substandard?

Define the situation

What is the first step in the decision-making process?

Defining the decision situation

Both _______ and free-rein leaders could qualify as authentic leaders depending upon how the conduct themselves amount stakeholders.

Democratic

Kara started working as a manager for a high-tech firm. Her team was composed of workers knowledgeable in many areas. She soon realized that she needs all the advice she can get from her team. What type of leadership will be the most effective for Kara to use with her new team.

Democratic

______ leadership is a leadership style that consists of manager and employees working together to make decisions.

Democratic

Production and operations managers _______.

Develop and administer the activities involved in transforming resources into goods, services, and ideas ready for the marketplace

Jose started a small business two years ago. His primary objective is to increase his company's market share. Jose's objective is focused on _______.

Developing a competitive advantage

_______ is the second step in decision making process and it depends on creativity for new and useful ideas, regardless of where the ideas come from.

Developing options

Fatima is manager for a retail organization. Her favorite or the job is working one-on-one with employees, motivating them to excel, and encouraging them in their work. Fatima enjoys the _______ function of her management job.

Directing

On which two management functions do first-line managers spend the majority of their time?

Directing and controlling

Companies that assemble people form different backgrounds to solve problems facing the firm are realizing that _______.

Diversity often results in better solutions

Managers who have decided to eliminate a significant number of employees from the organization are engaging in _______.

Downsizing

Top management job titles

Executive Vice President, President, CEO

_______ leadership is a leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives.

Free-rein

Brainstorming is a technique in which _______.

Group members suggest ideas to solve problems

Effectively

Having the intended result

_______ managers handle the staffing function and deal with employees in a formalized manner.

Human Resource

Carlos related well with others, has good communication skills, and is empathetic to the needs of others. Carlos has good _______ skills.

Human relations

In the decision-making process, once the best option has been selected, the option must be _______.

Implemented

Which type of manager is responsible for technology applications in the workplace?

Information Technology managers

Manager at ABC company have noticed declining profits for one of its products. This is an example of a warning sign of a potentially _______-scale decision.

Large

Managers who have the ability to influence employees to work toward organizational goals have the skill of _______.

Leadership

_______ can be defined as a process designed to achieve an organization's objectives by using its resources effectively and efficiently in a changing environment.

Management

By engaging in four essential activities (planning, organizing, directing, and controlling) a ______ works to achieve the organization's objectives.

Manager

_______ spend as much as 75% of their time working with others - not only with subordinates but with bosses, people outside their hierarchy at work, and people outside the organization itself.

Managers

CEO description

Manages the overall strategic direction of the company

Which type of manager is responsible for making decisions about product features, name, price, and packaging, as well as planning the best distribution strategy for the product?

Marketing managers

All of the following tasks are associated with directing function of management, EXCEPT _______. - administering rewards and recognition - guiding and motivating employees - measuring results against corporate objectives - interacting with and encouraging employees

Measuring results against corporate objectives

Which level of management has been shrinking as more and more companies downsize to be more productive?

Middle management

A _______ is an outline of the fundamental purpose and base philosophy of an organization.

Mission statement

Sandra is a no-nonsense manager with excellent budgeting skills. On projects that Sandra manages, the team always comes in under budget. When forecasting costs for a plan, Sandra is extremely accurate. Sandra is skilled at managing which resource for her company?

Money

After managers have implemented a decision, they must determine whether it has accomplished the desired result. This is called _______.

Monitoring

Which of the following best characterizes middle managers? - Narrowly focused, spends the most time organizing - Broadly focused, spends the most time controlling - Narrowly focused, spends no time on planning - Broadly focused, spends no time on staffing

Narrowly focused, spends the most time organizing

Joseph makes a point of spending time each week building relationships and sharing information with his colleagues. Joseph is involved with ______.

Networking

Internal social _______ such as Yammer allow employees to connect with one another.

Networks

Organizations seek results called _______ the typically relate to profit, efficiency, and growth and - unlike goals - are generally stated in a way that makes them measurable.

Objectives

The principal difference between goals and objectives is that ______ are generally stated in such a way that they are measurable.

Objectives

Jake works in production for his company. Each week his workgroup is assigned a production quota to ensure enough product is available to meet the goals of the company. A production quota is an example of a(n) _______ plan.

Operational

Which of the following refers to the actions specific individuals, workgroups, or departments need to accomplish in order to achieve the company's tactical plan.

Operational planning

The structuring of resources and activities to accomplish objectives in an efficient and effective manner describes the management function of ______.

Organizing

What types of decision making that involves both manager and employee supports employee empowerment within an organization?

Participative

Considered the first function of management, ______ is the process of determining the organization's objectives and deciding how to accomplish them.

Planning

Middle management job titles

Plant managers, Department managers, Division managers

Recruiting people for positions within the company, determining what skills are needed for specific jobs, and training employees to do their assigned jobs are all part of the _______ function of management.

Staffing

This type of plan may include plans to add products, purchase companies, sell unprofitable segments of the business, issue stock, and move into international markets.

Strategic plan

_______ should be market-driven, matching customers' desire for value with operational capabilities, processes, and human resources.

Strategic plans

Selection of the best option in decision making is often a _______ procedure because many situations do not lend themselves to quantitative analysis.

Subjective

First-Line management job titles

Supervisors, Office Managers, Foremen

In order for strategic, long-term, plans to become a reality, organizations must develop _______ plans, which are designed to implement the objectives specified in the strategic plans.

Tactical

Knowing how to use and training others to use a specific computer program are examples of _______ expertise.

Technical

Sam's boss assigned him the following goal: Increase profits by 5%. In order to successfully achieve this goal, what other piece of information does Sam need to know?

The time frame

Positions such as CEO, President, Vice President, and CFO are examples of _______ positions.

Top management

The ultimate decision-making responsibility for long-range goals, such as acquiring a company, entering a new market, or developing a new product, belongs to _______.

Top managers