MIE CH 6 Smartbook

Which are considered the four primary functions of management?

Controlling Directing Planning Organizing

What is the first step in the decision-making process?

Define the decision situation

Select all that apply Refer to Table 6.4 The interpersonal type of managerial role includes which three specific roles?

Figure Liaison Leader

Which discipline encompasses the process of planning, organizing, leading, and controlling people and organizational resources in order to accomplish the goals of the organization?

Management

Based on the information in Figure 6.2, match the position on the right with its level in the management hierarchy on the left.

Top- President or CEO Middle- Plant Manager First-Line- Foreman

______ skills refer to the ability to identify relevant issues and recognize their importance, understand the relationships between them, and perceive the underlying cause of the situation.

analytical

Knowing how to sort large amounts of information in order to find relevant facts to resolve a problem or issue is an example of the use of ______.

analytical skills

A person using ______ skills has the ability to think in abstract terms and see how parts fit together to form the whole. Multiple choice question.

conceptual

Skills that involve the ability to picture the organization as a whole and the relationship among its various parts are called _____ skills. Multiple choice question.

conceptual

Jasmine needs to correct a quality control issue with her company's product. Clear standards for quality exist, and she has measured present performance against these standards. Jasmine has discovered a deviation where the company is not meeting the standard and is now investigating the causes of those deviations. What function of management is Jasmine involved in?

controlling

The process of evaluating and correcting activities to keep the organization on course is known as _____.

controlling

Nadine manages the quality control department for her company. Recently, Nadine became aware of a quality problem with one of the company's products. After studying the issue, Nadine determined the quality of raw materials used in the product was deficient and began looking at changing suppliers. Which step in the decision-making process did Nadine use when she determined the quality of raw materials was substandard?

define the situation

Kara started working as manager for a high-tech firm. Her team was composed of workers knowledgeable in many areas. She soon realized that she needs all the advice she can get from her team. What style of leadership will be the most effective for Kara to use with her new team?

democratic

During which stage of the the decision-making process is brainstorming used?

developing options

Fatima is manager for a retail organization. Her favorite part of the job is working one-on-one with employees, motivating them to excel, and encouraging them in their work. Fatima enjoys the _____ function of her management job.

directing

_____ is the part of management that involves motivating and leading employees to achieve organizational objectives.

directing

Companies that assemble people from different backgrounds to solve problems facing the firm are realizing that ______.

diversity often results in better solutions

True or false: Although managers engage in four primary activities—planning, organizing, directing, and controlling—the activities are not interrelated; a manager can only perform one activity at a time.

false

True or false: Based on the information in Figure 6.2, there are typically more top managers than middle managers in a company.

false

True or false: It is important for a manager to pick one leadership style and stick with it no matter what happens.

false

True or false: Monitoring the consequences of a decision should be the first step managers take in the decision-making process.

false

True or false: When selecting the best option it is important to remember that a combination of options is not advisable; it is best to only select one option.

false

Refer to Table 6.4 When a manager attends an awards banquet, he or she is acting in which interpersonal role?

figurehead

Refer to Table 6.3 Liberty Engineering Corp. is contemplating opening a new plant in the Southeast United States. The company needs to know if it has the capital to make such an investment and if so, will it affect the organization's overall goals. This type of decision would fall under the responsibility of a ______ manager.

financial

Refer to Table 6.3 Which type of manager is responsible for obtaining the money needed for the successful operation of the organization? Multiple choice question.

financial manager

Brainstorming is a technique in which ______.

group members suggest ideas to solve problems

When it comes to solving problems in the workplace, which of the following leads to better solutions?

having a diverse workforce

When using a systematic approach to decision making, once a company has selected the best option, it would then

implement the decision

When using a systematic approach to decision making, once a company has selected the best option, it would then Multiple choice question.

implement the decision

Managers at ABC company have noticed declining profits for one of its products. This is an example of a warning sign of a potentially _____-scale decision.

large

Managers who have the ability to influence employees to work toward organizational goals have the skill of _____.

leadership

_____ is defined as the ability to influence employees to work toward organizational goals.

leadership

______ can be defined as a process designed to achieve an organization's objectives by using its resources effectively and efficiently in a changing environment.

management

After managers have implemented a decision, they must determine whether it has accomplished the desired result. This is called ______. Multiple choice question.

monitoring

Joseph makes a point of spending time each week building relationships and sharing information with his colleagues. Joseph practices ____.

networking

______ involves building relationships and sharing information with colleagues who can help managers achieve the items on their agendas.

networking

Managers are engaged in the ______ function of management when they review plans and determine what activities are necessary to implement them; then, divide the work into small units and assign it to specific individuals, groups, or departments.

organizing

The structuring of resources and activities to accomplish objectives in an efficient and effective manner describes the management function of ______.

organizing

What type of decision making, involves both manager and employee, supports employee empowerment within an organization? Multiple choice question.

participative

Considered the first function of management, is the process of determining the organization's objectives and deciding how to accomplish them.

planning

The process of determining the organization's objectives and deciding how to accomplish them is the management function known as ______.

planning

The best way a company can encourage participative decision making is by ______.

providing employee and managerial training

Selection of the best option in decision making is often a _____ procedure because many situations do not lend themselves to quantitative analysis.

subjective