Mindtap Quiz 3

instrumental support

Which of these refers to the help people receive that addresses the stressful demand directly? instrumental support physiological support emotional support psychological support internal support

by requiring that Reggie and Shay use at least one day of paid time off per month and sending them home if they show up to work visibly sick, tired, or distressed

A year ago Niantha was promoted to project manager at FeedTheWorld.com, an online charity organization that facilitates the distribution of out-of-date food from supermarkets and restaurants to homeless shelters and food pantries. In an effort to boost productivity and keep the team engaged and relaxed, Niantha implemented a number of light-hearted strategies such as casual Fridays, Random Theme Mondays, and Pajama Wednesdays. Since there is little client contact at the office, she saw no reason for her team to dress formally, and she wanted them to feel as comfortable as possible in the workplace. In order to keep things her team energized and goal-oriented, she created weekly challenge goals and friendly competition among team members by posting the total amount of food each person managed to reclaim that week. As a result of Niantha's efforts, the team's productivity skyrocketed in the first three months, with multiple members vying to win the week's "Biggest Community Helper" award. The team got along well, fraternized after hours, and Niantha's vice president applauded her department's improved output. In the past six months, however, productivity has been slipping, and Niantha is puzzled. Looking over her records, she sees that her two best employees, Reggie and Shay, have not missed a single day of work in six months. Niantha did catch Reggie sleeping at his desk once or twice, and Shay recently had a persistent cough. But both of them engage in a friendly rivalry each week as they vie for the top prize, and each seems to respond positively to her demands on their time. Yet, somehow, their overall productivity has ebbed, as has that of the team as a whole. Given what you know about the nature of challenge stressors, how should Niantha address the issue of lost productivity? by giving Shay and Reggie extra projects each week that require them to stay late or work weekends by assigning projects to different pairs of employees each week, making sure Reggie and Shay are never on the same team by allowing Reggie and Shay to choose their own projects each week before handing out assignments to the rest of the team by making the rest of the team responsible for Shay and Reggie's work output and taking away casual dress privileges if the team fails to meet its goals by requiring that Reggie and Shay use at least one day of paid time off per month and sending them home if they show up to work visibly sick, tired, or distressed

psychological

Depression, anxiety, and anger reflect __________ strain. physiological psychological behavioral nonwork cognitive

role conflict.

Kwame, Rosalinda, and Sven work at Security First Trust and National Reserve, a medium-sized bank with 240 branches in eight states. Kwame works as a teller. Rosalinda works as one of five regional supervisors, each of whom is expected to supervise a team of tellers. Kwame recently received instructions from his supervisor that all tellers will be evaluated on the number of people they assist at their window per day. Serving more customers means higher performance effectiveness. However, Kwame is also expected to follow the bank's number-one goal of customer satisfaction. Rosalinda is facing her own challenges. Two of the regional supervisors suddenly left the bank for other opportunities, resulting in a significant increase in work responsibility and time pressure for Rosalinda and the remaining two supervisors. Just two days before the two regional supervisors quit, the bank hired Sven as a supervisor trainee. With the bank suddenly short-handed, Sven was asked to take up all the responsibilities of a regional supervisor. He has been given very few instructions or guidelines about how things are supposed to be done. Instead, the bank expects him to learn on the job. Sven is encountering stress resulting from work complexity. role conflict. role ambiguity. negative life events. daily hassles.

emotion-focused behavioral

Makayla was taking the trash out to the dumpster behind the bakery where she worked when she heard a loud noise. Just around the corner she saw her co-worker Narayan kicking at the brick wall and cursing under his breath. She asked him what was wrong, and he told her that his boss had denied his request for vacation even though it had been approved two months before. Narayan was told that due to the recent layoffs, they would be understaffed for the Thanksgiving holiday, and all previously approved vacation requests had been put on hold. Narayan was upset because this meant he would be unable to attend his cousin's wedding, where he was looking forward to seeing his extended family. Narayan's outburst is an example of _________________________ coping. fear-based cognitive emotion-focused cognitive problem-focused cognitive emotion-focused behavioral problem-focused behavioral

aggressive and competitive.

People with the Type A Behavior Pattern are typically aggressive and competitive. thoughtful and cooperative. methodical and precise. lazy and unproductive. cautious and insecure.

work complexity

Which of the following is a work challenge stressor? work complexity a positive life event role overload a negative life event role ambiguity

Challenge stressors have a moderate positive relationship with organizational commitment

Which of the following statements is true about the effects of stressors? Hindrance stressors have a strong negative effect on job performance. Hindrance stressors have a moderate negative effect on organizational commitment. Challenge stressors have a strong negative relationship with job performance. Employees who experience higher levels of challenge stressors also tend to have lower levels of job performance. Challenge stressors have a moderate positive relationship with organizational commitment.

financial uncertainty

Which of these is a work hindrance stressor? family time demands work-family conflict benign job demands financial uncertainty role overload

seeking the assistance of a supervisor

Which of these is an example of problem-focused coping? maintaining a positive outlook talking to a friend to release pent-up emotions taking time out to listen to some music seeking the assistance of a supervisor dwelling on less annoying aspects of the daily events

Role overload

_____________ refers to a work hindrance stressor that occurs when the number of demanding roles a person holds is so high that the person simply cannot perform some or all of the roles very effectively. Time pressure Daily hassle Role overload Role ambiguity Role conflict

Role ambiguity

______________ refer(s) to the lack of information regarding what needs to be done in a role, as well as unpredictability regarding the consequences of performance in that role. Time pressure Daily hassles Role overload Role ambiguity Role conflicted

Primary appraisal

_________________ occurs as people evaluate the significance and the meaning of the stressors they are confronting. Primary appraisal Transactional analysis Cognitive appraisal Role conflict Problem-focused appraisal

Hindrance stressors

___________________ are stressful demands that are perceived as hindering progress toward personal accomplishments or goal attainment. Role stressors Time pressures Psychological stressors Hindrance stressors Work complexities