Mini-Simulation
Which of the following potential responses seems to be best for addressing the current situation? *You will receive points regardless of the answer you choose, however you may see that some options are better than others.* Please select one of the following options: Don't do anything, it will work out Explain expectations and offer to coach or find solutions
Explain expectations and offer to coach or find solutions
if you couldn't explain expectations to Karen, which of these options would you choose? *You will receive points regardless of the answer you choose, however you may see that some options are better than others.* Have Karen reassigned Don't do anything, it will work out
Have Karen reassigned
Having Karen reassigned and transferred to another work unit didn't resolve the problem because it simply recreated the problem for a different team. Karen continued to behave in a similar manner with the new team. If we were to use the Big Five framework to describe Karen's personality, which of the following statements would be most accurate? Choose the correct answer. She is: High in neuroticism High in extraversion
High in neuroticism People high in neuroticism tend to experience unpleasant emotions such as anger and anxiety. People who are less neurotic are relatively poised, calm, resilient, and secure. Extraversion reflects a person's comfort level with relationships. Extroverts tend to be sociable, talkative, assertive, and open to establishing new relationships whereas introverts tend to be less comfortable in relationships and social situations. Finally, she does seem subject to extreme mood swings, which is consistent with being high in neuroticism.
Explaining expectations to Karen and offering to coach or send her to a seminar resolved the situation. In this case, explaining expectations helped Karen to understand the seriousness of the situation and convinced her of the need to change her behavior. Later, Karen demonstrated great emotional control and intelligence when one of her ideas was not selected for the logo. This helped her to become a much better team member. Imagine that Karen is in the process of attending the seminar that Alex mentioned. Karen finds that she learns best through active experimentation and abstract conceptualization when learning to control her emotions. Based on her learning style, which of the following statements is most true? Choose the correct answer. Karen is an assimilator. Karen is a converger.
Karen is a converger According to Kolb, Convergers depend primarily on active experimentation and abstract conceptualization to learn. People with this style are thought to be superior in technical tasks and problems and inferior in interpersonal learning settings. Assimilators depend on abstract conceptualization and reflective observation rather than active experimentation. Such individuals tend to be more concerned about abstract concepts and ideas than about people. They also tend to focus on the logical soundness and preciseness of ideas, rather than the ideas' practical values and they tend to work in research and planning units..
Suppose you originally decided to do nothing and assumed that the situation would work out. Watch the video and answer the question that follows. Doing nothing to address the situation did not help to diminish the agitated behavior or help resolve the discomfort of the other employees. Which aspect of emotional intelligence is best highlighted in this incident? Choose the correct answer. Low self-motivation Low self-management
Low self-management Self-management refers to effectively managing your own emotions and impulses. Given that she is repeating her behavior it is clear that she isn't managing her impulses.
While waiting for a customer phone call with two subordinates, imagine that another subordinate walks into the room and exhibits agitated behavior after being unable to find something. The other employees in the room clearly feel uncomfortable as a result of this behavior. What do you say or do? Based on your observation of the agitated employee and chapter concepts, which of the following statements seems most accurate? Choose the best answer. She is low in general mental ability She is low in emotional intelligence
She is low in emotional intelligence The correct answer is "low in emotional intelligence" because she does not effectively manage her own emotions and impulses and she doesn't sense how the others are feeling when she acts agitated. General mental ability is the capacity to rapidly and fluidly acquire, process, and apply information. Although she does not exhibit effective performance, there is no particular cue or behavior that indicates she is low in ability to acquire, process, and apply information.
