MIS 250: Chapter 1

69) The digital divide is one of the major ethical challenges facing society today when you consider the strong linkage between computer literacy and a person's ability to compete in the information age. Which of the following statements if true, would widen the digital divide?

A) According to Moore's law, the cost of computing is expected to decrease drastically over the next few years.

28) Which of the following is as an example of nearshoring?

A) British Airways moves customer relations and passenger revenue accounting to India.

9) In his book The World Is Flat New York Times foreign affairs columnist Thomas L. Friedman characterized the evolution of globalization as having distinct phases. During this globalization phase, mainly European countries were globalizing, attempting to extend their territories into the New World. Identify this globalization phase.

A) Globalization 1.0

3) During the time of the industrial revolution some individuals who felt threatened by the changes brought about by technology resorted to protesting against the technology. Identify these individuals.

A) Luddites

16) Which of the following can be cited as an example of outsourcing?

A) Microsoft hands over its customer service function to Convergys, located in India.

12) In 1994 a company called ________ released the first mainstream Web browser thereby opening up the possibilities of the Internet for the general public.

A) Netscape

34) ________ refer(s) to a program or set of programs that tell the computer to perform certain tasks.

A) Software

53) Which of the following statements is true about today's service-oriented IS personnel?

A) They modify systems at a moment's notice to meet customer needs quickly and effectively.

58) WorldTravel (www.worldtravel.com) is a travel Web site that provides detailed information about the different places that tourists can visit across the globe. Additionally it also helps visitors to book tickets and hotels in these destinations. Which of the following, if true, would most assure the customers about their online privacy?

A) WorldTravel, when collecting personal information, explicitly states the purpose of the information and that it will not be used for anything else.

39) Which of the following IS personnel is responsible for coding testing, debugging, and installing programs?

A) a programmer

52) Microsoft's Exchange/Outlook and Lotus Notes provide people with e-mail, automated calendaring, and online, threaded discussions, enabling close contact with others, regardless of their location. Identify this type of information system. These are examples of ________.

A) collaboration systems

65) Information accessibility focuses on ________.

A) defining what information a person or organization has the right to obtain about others

32) Which of the following is a geoeconomic challenge of operating in the digital world?

A) differences in network infrastructures

70) A global project called One Laptop per Child is attempting to distribute low-cost laptop computers to children in developing countries around the world in an attempt to shrink the ________.

A) digital divide

18) Aircraft manufacturer Boeing designed its new 787 Dreamliner aircraft in Russia making use of the availability of highly skilled aeronautical engineers. Identify this strategy.

A) offshoring

19) In order to take advantage of the high quality talent pool Ernst & Young sets up operations in the Philippines and moves part of its tax services to its new facility. Identify this strategy.

A) outsourcing

48) Which of the following can be cited as an example of a supply chain management system?

A) procurement planning

24) Thomas L. Friedman uses the term "the steroids" to refer to technologies ________.

A) that make different forms of collaboration digital, mobile, virtual, and personal

40) Which of the following IS personnel is responsible for strategic planning and IS use throughout a firm?

A) the chief information officer

6) Which of the following best describes the phenomenon termed Web 2.0?

A) using the Internet as a platform for applications

62) Information property focuses on ________.

A) who owns information about individuals and how information can be sold and exchanged

61) ________ is concerned with ensuring the authenticity and fidelity of information as well as with identifying who is responsible for informational errors that harm people.

B) Information accuracy

26) ________ is the use of locations closer to the home country in terms of geographical political, linguistic, economic, or cultural distance.

B) Nearshoring

60) Which of the following steps should be taken to ensure ones privacy online?

B) Visit Web sites anonymously.

38) Which of the following IS personnel is responsible for the maintenance of information systems?

B) a database administrator

13) Uploading enables individuals to ________.

B) be producers of information instead of mere consumers

1) Knowledge workers are professionals who ________.

B) create, modify, and/or synthesize knowledge as a fundamental part of their jobs

7) Which of the following is an example of an economic change brought about by globalization?

B) development of low-cost computing platforms

67) The gap between those individuals in our society who are computer literate and have access to information resources like the Internet and those who do not is referred to as the ________.

B) digital divide

23) Which of the following allows individuals to utilize powerful search engines on the Internet to build their "own personal supply chain of information knowledge, and entertainment"?

B) in-forming

17) Which of the following refers to having certain functions performed by the same company but in a different country?

B) offshoring

43) Which of the following is part of an IS personnel's business knowledge and skills?

B) technological communication and presentation

45) Identify the purpose of a transaction processing system used in organizations.

B) to handle day-to-day business event data at the operational level of the organization

20) TransCorp is a medium-sized IT firm that is looking to outsource its payroll processes. Which of the following statements if true, would most strengthen the decision to outsource?

C) Companies in other countries are more efficient in all aspects of work, along with lower cost.

21) TransCorp is a medium-sized IT firm that has outsourced its customer-service processes to the Philippines for the last two years. Which of the following statements if true, would most weaken the decision to continue outsourcing?

C) Customers' complaints about the quality of service have risen dramatically over the past two years.

11) According to Thomas L. Friedman which of the following is true about Globalization 3.0?

C) Individuals and small groups from virtually every nation joined the globalization movement.

56) ________ is concerned with what information an individual should have to reveal to others in the workplace or through other transactions.

C) Information privacy

36) Which of the following statements is true about data?

C) It has no meaning in and of itself.

44) Which of the following is part of an IS personnel's systems knowledge and skills?

C) alternative development methodologies

5) The ability to independently learn new technologies as they emerge and assess their impact on your work and life is called ________.

C) computer fluency

31) Which of the following is a cultural challenge of operating in the digital world?

C) differences in power distance and uncertainty avoidance

47) The purpose of an intelligent system is to ________.

C) emulate or enhance human capabilities

8) Which of the following is an example of a technological change brought about by globalization?

C) enforcement of global patent and copyright laws

54) Toyota's automotive electronics systems and FedEx's Web site were not developed solely because managers in these organizations wanted to do things faster or because they wanted to have the latest greatest technology. These organizations developed these systems to help gain or sustain competitive advantage. The choices made in developing the systems at both Toyota and FedEx were ________ in their intent.

C) strategic

51) The process of connecting separate information systems and data to improve business processes and decision making is known as ________.

C) systems integration

63) Who owns the computerized information that is stored in thousands of databases by retailers credit card companies, and marketing research companies?,

C) the firm that maintains the database

49) Identify the purpose of an office automation system.

C) to support a wide range of predefined day-to-day activities of individuals and small groups

14) The term ________ refers to Web sites allowing users to add remove, or edit content and is now often used synonymously with open source dictionaries.

C) wiki

59) Which of the following statements is true about online privacy?

D) A vendor is not required by law to respect your privacy.

33) ________ refers to physical computer equipment such as the computer monitor, central processing unit, or keyboard.

D) Hardware

22) ________ refers to the delegation of a company's logistics operations to a subcontractor that specializes in that operation.

D) In-sourcing

37) Which of the following statements is true about information?

D) It is a representation of reality.

10) According to Thomas L. Friedman which of the following is true about Globalization 2.0?

D) It was interrupted by the Great Depression and the two world wars.

2) Which of the following predictions made by Peter Drucker is true?

D) Knowledge workers are continually learning how to do their jobs better.

68) Which of the following can be cited as an example of a digital divide?

D) Lora has access to more information than Frank because she knows how to operate a computer.

25) Outsourcing has seen a huge increase because of the ________.

D) decrease in telecommunication costs

64) Information about "who am I and where do I live?" is an example of ________.

D) demographic data

46) The purpose of a(n) ________ is to support and integrate all facets of the business including planning, manufacturing, sales, marketing, and so on.

D) enterprise resource planning system

29) Aortego a U.S.-based automobile company, has a manufacturing plant in India and has been able to reduce its manufacturing costs significantly because of the country's highly-skilled yet low cost labor. However, Aortego is forced to shift its plant from India to Canada because of the introduction of a new law which mandates that all companies collaborate with Indian companies before entering into the country. Which of the following best explains Aortego's shift from India to Canada?

D) nearshoring

42) Which of the following is part of an IS personnel's technical knowledge and skills?

D) network operating systems

50) A grocery store checkout cash register with a connection to a network is an example of a(n) ________.

D) transaction processing system

30) According to Nicholas Carr cloud computing may contribute to the decline in outsourcing. Which of the following justifies this statement?

E) An IT outsourcer's business is built around managing simple internal systems. A shift to a complex cloud-based IT infrastructure would discourage outsourcing.

66) The ________ Act of 1986 made it much more difficult for anyone including the government, to eavesdrop on phone conversations.

E) Electronic Communications Privacy

35) Which of the following statements is true about information systems (IS) and information technology (IT)?

E) IT programs are more technical in nature, whereas IS programs have a stronger managerial focus.

4) Which of the following occurred when Alvin Toffler's "third wave" gained speed?

E) Information became the currency of the realm.

57) SlamBook is a social networking site which currently has around 2000,000 users. The company has always valued its users' privacy and has taken extensive measures to safeguard it. However, SlamBook has recently faced severe customer backlash regarding privacy issues associated with one of its applications. Which of the following statements would best explain the apparent discrepancy above?

E) The application was an opt-out system, whereby all users were enrolled by default.

55) Which of the following is used to describe the issues and standards of conduct as they pertain to the use of information systems?

E) computer ethics

27) U.S. companies move work from India back to Mexico or British Columbia in order to address some of the challenges associated with overseas destinations. This is an example of ________.

E) nearshoring

15) Which of the following best explains the process of moving business processes or tasks to another company?

E) outsourcing

41) In information systems management a systems consultant is responsible for ________.

E) providing information systems knowledge to external clients