MIS 301 Final

The ________ rule of thumb is that ________ percent of individuals contribute ________ percent of the content. 20-80; 20; 80 60-40; 60; 40 80-20; 80; 20 40-60; 40; 60

20-80; 20; 80

The 80/20 rule means that if the software meets _________ percent of the company's needs, then the company should modify _________ percent of its business processes to use the software. 80; 80 20; 20 20; 80 80; 20

80; 20

________ marketing is when companies use social computing tools to obtain feedback from customers. Conversational Traditional Filter Viral

Conversational

________ is a disadvantage of ERP. Flexibility Cost Efficiency Decision support

Cost

________ is an extended ERP module. Financial management Operations management Customer relationship management HR management

Customer Relationship Management

Examples of _______ include sensitivity, what-if, and goal-seeking analyses. OLTP DSS OLAP data mining

DSS (Decision Support System)

ERP (enterprise resource planning) systems that include administrative, sales, marketing, and HR processes are referred to as _________. ERP III ERP IV ERP I ERP II

ERP II

_____ analysis attempts to calculate the value of the inputs necessary to achieve a desired level of output. Affinity Goal-seeking What-if Sensitivity

Goal-seeking

________ is the correct evolution of POM planning. ERP -> MRP -> MRP II ERP -> ARP -> MRP MRP -> ARP -> ERP MRP -> MRP II -> ERP

MRP -> MRP II -> ERP

The _________ identifies the firm's overall mission, the goals that follow from that mission, and the broad steps required to reach these goals. IS operational plan Organization strategic plan IT architecture IS strategic plan

Organization strategic plan

______ analytics require _______ analytics. Prescriptive; predictive Descriptive; predictive Predictive; prescriptive Descriptive; prescriptive

Prescriptive; predictive

__________ allows anyone to syndicate any content to anyone who has an interest in subscribing to it. RSS UWB RFID Blogging

RSS (Really Simple Syndication)

______ analysis examines the change in an output given the change in a particular input while keeping all other inputs constant. Affinity What-if Goal-seeking Sensitivity

Sensitivity

________ is the greatest concern in the peer-to-peer economic model. Cost Trust Accessibility Usability

Trust

_________ are employees from all functional areas and levels of the organization who interact with the system, either directly or indirectly. Users Systems analysts Technical specialists Programmers

Users

________ marketing is word-of-mouth advertising. Conversational Filter Native Viral

Viral

______ analysis attempts to predict the impact of changes in the assumptions (input data) on the proposed solution. Goal-seeking Affinity What-if Sensitivity

What-if

The primary purpose of the systems _________ stage is to gather information about the existing system to determine the requirements for an enhanced system or a new system. investigation analysis operation design

analysis

If your organization collects transactions and processes them at night, this is called _________. OLAP source data processing OLTP batch processing

batch processing

Your cable company sells you package deal with internet, phone, and TV. This is an example of __________. downselling bundling upselling cross-selling

bundling

Social computing increases _________. threat of new entrants buyer power threat of substitutes supplier power

buyer power

A ________ system tracks all communications between the company and the customer, the purpose of each communication, and any necessary follow-up. sales forecasting sales lead tracking contact management product knowledge

contact management

Amazon's recommender system is an example of ________. downselling upselling bundling cross-selling

cross-selling

If a company wants to write some computer code, it would choose to ________. use a prewritten application customize a prewritten application custom-write an entire application outsource the application

customize a prewritten application

A transaction is any business event that generates ________ worthy of being captured and stored in a database. wisdom information data knowledge

data

If you want to know what items customers typically buy together so that you can place them next to each other on the shelf, you would be using OLAP DSS data mining OLTP

data mining

The ________ component of SCM is often referred to as logistics. return source make deliver plan

deliver

Organizations do NOT typically use wikis to _________. collaborate on projects provide a central repository keep enterprisewide documents follow consumers' social networking comments

follow consumers' social networking comments

A(n) ________ report summarizes the performance of critical activities. drill-down comparative ad hoc key indicator

key indicator

The ________ component of SCM is the most metric-intensive part of the supply chain in which organizations measure quality levels, production output, and worker productivity. make source plan return deliver

make

The pull model is also called ________ which means the production process begins with a ________. make-to-stock; forecast make-to-stock; customer order make-to-order; forecast make-to-order; customer order

make-to-order; customer order

The push model is also called ________ which means the production process begins with a ________. make-to-stock; customer order make-to-order; customer order make-to-order; forecast make-to-stock; forecast

make-to-stock; forecast

The optimal result of the organization's CRM efforts is to ________ the number of high-value repeat customers while ________ customer churn. minimize; maximizing maximize; maximizing maximize; minimizing minimize; minimizing

maximize; minimizing

Your company decides to implement the manufacturing module of SAP before implementing payroll. This is an example of _________ conversion. phased parallel pilot direct

phased

SaaS is a method of delivering _________ in which a vendor hosts the applications and provides them as a service to customers over a network, typically the internet. an architecture a platform software hardware

software

Sourcing and procurement from external suppliers are ________ activities. internal irrelevant upstream downstream

upstream

If a company doesn't want to write any computer code, it would choose to ________. outsource the application customize a prewritten application custom-write an entire application use a prewritten application

use a prewritten application

With the ________ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options. custom best-of-breed vanilla as-is

vanilla

__________ can perform two basic operations: 1) identifying previously unknown patters and 2) predicting trends and behaviors. OLTP Data mining DSS OLAP

Data mining

If you analyze a data cube, this is an example of using data mining OLAP DSS OLTP

OLAP (Online Analytical Processing)

Most organizations design TPS to process transactions as soon as they occur. This is called _________. OLAP source data processing OLTP batch processing

OLTP (Online Transaction Process)

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report. ad hoc drill-down routine exception

ad hoc

Many experts believe ________ is the solution to the challenge of making money from social networking sites and social commerce sites. employee use advertising crowdsourcing company buy-in

advertising

If a company wants to write all new computer code, it would choose to ________. use a prewritten application custom-write an entire application outsource the application customize a prewritten application

custom-write an entire application

A(n) ________ report displays a greater level of detail. drill-down ad hoc key indicator comparative

drill-down

__________ analytics answers the question "what has happened". Descriptive Prescriptive Predictive Useful

Descriptive

A(n) ________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data. ERP SCM TPS CRM

TPS (Transaction Process System)

Companies listen to consumers in the blogosphere who express their views on the companies' products. This is consumer-generated media. True False

True

The entire business analytics process starts with data management analytics a business problem recommendations

a business problem

You want to buy a 65" TV, but a sales representative talks you into the 70" TV because it is only a little more expensive and will still fit nicely into that spot on your wall. This is an example of ________. bundling downselling upselling cross-selling

upselling

Social networks are only useful for active job seekers. True False

False

________ delivers the precise number of parts to be assembled into a finished product at precisely the right time. The bullwhip effect Vertical integration VMI JIT

JIT (Just In Time)

_________ determines the point at which the cumulative dollar value of the benefits from a project equals the investment made in the project. The business case approach NPV Breakeven analysis ROI

Breakeven analysis

________ is a disadvantage of cloud-based ERP systems. Scalability Access Cost Control

Control

Analytical CRM systems provide ________ by analyzing customer behavior and perceptions. CIC SFA BI ERP

BI (Business Intelligence)

________ systems are important because customers are ________ powerful than ever; these systems put the intimacy back into customer service. SCM (supply chain management); more CRM (customer relationship management); less SCM; less CRM; more

CRM; more

________ is NOT an important technology in analytical CRM systems. OLAP Campaign management BI Data mining

Campaign Management

________ reports are produced at scheduled intervals. Ad hoc Exception Routine On-demand

Routine

You get a sales report every month to show the products sold from each state. You notice the sales from California are down from last month, so you click on the state to get more detailed information on each sales person. You notice one salesperson sold 10% of what he did the previous year. This is an example of a(n) ________ report. ad hoc drill-down key factor collaborative

drill-down

Stockpiling is most likely to occur with ________. VMI vertical integration the bullwhip effect ERP

the bullwhip effect