mis 301 final review ch. 9-13

______ analysis attempts to predict the impact of changes in the assumptions (input data) on the proposed solution. What-if Goal-seeking Sensitivity Affinity

what if

A ________ system tracks all communications between the company and the customer, the purpose of each communication, and any necessary follow-up. product knowledge contact management sales lead tracking sales forecasting

contact management

The primary purpose of the systems _________ stage is to gather information about the existing system to determine the requirements for an enhanced system or a new system. operation design analysis investigation

analysis

You get a sales report every month to show the products sold from each state. You notice the sales from California are down from last month, so you click on the state to get more detailed information on each sales person. You notice one salesperson sold 10% of what he did the previous year. This is an example of a(n) ________ report. key factor ad hoc drill-down collaborative

drill down

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report. routine exception drill-down ad hoc

ad hoc

actual application of ai

amazon's payless stores where the ai recognizes and tracks movements

________ is a disadvantage of cloud-based ERP systems. Cost Access Scalability Control

control

________ marketing is when companies use social computing tools to obtain feedback from customers. Viral Conversational Traditional Filter

conversational

________ is a disadvantage of ERP. Cost Flexibility Efficiency Decision support

cost

________ systems are important because customers are ________ powerful than ever; these systems put the intimacy back into customer service. SCM; more CRM; less CRM; more SCM; less

crm; more

Amazon's recommender system is an example of ________. upselling downselling bundling cross-selling

cross selling

If a company wants to write all new computer code, it would choose to ________. customize a prewritten application custom-write an entire application outsource the application use a prewritten application

custom write an entire application

If you want to know what items customers typically buy together so that you can place them next to each other on the shelf, you would be using data mining OLAP OLTP DSS

data mining

__________ can perform two basic operations: 1) identifying previously unknown patters and 2) predicting trends and behaviors. OLTP DSS OLAP Data mining

data mining

Organizations do NOT typically use wikis to _________. provide a central repository keep enterprisewide documents follow consumers' social networking comments collaborate on projects

follow consumers' social networking comments

A(n) ________ report summarizes the performance of critical activities. drill-down key indicator comparative ad hoc

key indicator

The ________ component of SCM is the most metric-intensive part of the supply chain in which organizations measure quality levels, production output, and worker productivity. deliver return make source plan

make

The pull model is also called ________ which means the production process begins with a ________. make-to-order; customer order make-to-order; forecast make-to-stock; customer order make-to-stock; forecast

make to order; customer order

The push model is also called ________ which means the production process begins with a ________. make-to-order; forecast make-to-stock; forecast make-to-order; customer order make-to-stock; customer order

make to stock; forecast

Many experts believe ________ is the solution to the challenge of making money from social networking sites and social commerce sites. company buy-in crowdsourcing employee use advertising

advertising

businesses using artificial intelligence

amazon google ibm stitch fix

examples of business supply chains

apple: very little inventory best supply chain in world 2010-2013

If your organization collects transactions and processes them at night, this is called _________. source data processing OLTP OLAP batch processing

batch processing

Analytical CRM systems provide ________ by analyzing customer behavior and perceptions. ERP BI CIC SFA

bi

_________ determines the point at which the cumulative dollar value of the benefits from a project equals the investment made in the project. The business case approach Breakeven analysis ROI NPV

breakeven analysis

Your cable company sells you package deal with internet, phone, and TV. This is an example of __________. upselling cross-selling bundling downselling

bundling

Social computing increases _________. threat of new entrants buyer power supplier power threat of substitutes

buyer power

________ is NOT an important technology in analytical CRM systems. Data mining OLAP Campaign management BI

campaign management

________ is an extended ERP module. HR management Operations management Financial management Customer relationship management

customer relationship management

If a company wants to write some computer code, it would choose to ________. outsource the application use a prewritten application custom-write an entire application customize a prewritten application

customize a prewritten application

A transaction is any business event that generates ________ worthy of being captured and stored in a database. wisdom data information knowledge

data

The ________ component of SCM is often referred to as logistics. deliver return plan source make

deliver

__________ analytics answers the question "what has happened". Useful Prescriptive Predictive Descriptive

descriptive

A(n) ________ report displays a greater level of detail. comparative key indicator drill-down ad hoc

drill down

_____ analysis attempts to calculate the value of the inputs necessary to achieve a desired level of output. Goal-seeking Affinity What-if Sensitivity

goal seeking

________ delivers the precise number of parts to be assembled into a finished product at precisely the right time. JIT Vertical integration The bullwhip effect VMI

jit

The optimal result of the organization's CRM efforts is to ________ the number of high-value repeat customers while ________ customer churn. minimize; maximizing maximize; minimizing maximize; maximizing minimize; minimizing

maximize; minimizing

________ is the correct evolution of POM planning. ERP -> ARP -> MRP MRP -> ARP -> ERP MRP -> MRP II -> ERP ERP -> MRP -> MRP II

mrp mrp ii erp

If you analyze a data cube, this is an example of using OLTP OLAP DSS data mining

olap

Most organizations design TPS to process transactions as soon as they occur. This is called _________. OLAP source data processing batch processing OLTP

oltp

The _________ identifies the firm's overall mission, the goals that follow from that mission, and the broad steps required to reach these goals. IT architecture IS strategic plan Organization strategic plan IS operational plan

organization strategic plan

Your company decides to implement the manufacturing module of SAP before implementing payroll. This is an example of _________ conversion. direct pilot phased parallel

phased

______ analytics require _______ analytics. Prescriptive; predictive Predictive; prescriptive Descriptive; predictive Descriptive; prescriptive

prescriptive; predictive

________ reports are produced at scheduled intervals. Routine On-demand Exception Ad hoc

routine

______ analysis examines the change in an output given the change in a particular input while keeping all other inputs constant. Affinity What-if Sensitivity Goal-seeking

sensivity

SaaS is a method of delivering _________ in which a vendor hosts the applications and provides them as a service to customers over a network, typically the internet. an architecture hardware a platform software

software

Companies listen to consumers in the blogosphere who express their views on the companies' products. This is consumer-generated media. True False

true

________ is the greatest concern in the peer-to-peer economic model. Accessibility Usability Trust Cost

trust

You want to buy a 65" TV, but a sales representative talks you into the 70" TV because it is only a little more expensive and will still fit nicely into that spot on your wall. This is an example of ________. bundling upselling cross-selling downselling

upselling

The entire business analytics process starts with recommendations analytics a business problem data management

a business problem

Sourcing and procurement from external suppliers are ________ activities. internal irrelevant upstream downstream

upstream

If a company doesn't want to write any computer code, it would choose to ________. use a prewritten application custom-write an entire application outsource the application customize a prewritten application

use a prewritten application

_________ are employees from all functional areas and levels of the organization who interact with the system, either directly or indirectly. Systems analysts Programmers Technical specialists Users

users

With the ________ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options. vanilla as-is best-of-breed custom

vanilla

________ marketing is word-of-mouth advertising. Filter Native Conversational Viral

viral

The ________ rule of thumb is that ________ percent of individuals contribute ________ percent of the content. 60-40; 60; 40 20-80; 20; 80 40-60; 40; 60 80-20; 80; 20

20-80; 20; 80

The 80/20 rule means that if the software meets _________ percent of the company's needs, then the company should modify _________ percent of its business processes to use the software. 20; 20 20; 80 80; 80 80; 20

80; 20

__________ allows anyone to syndicate any content to anyone who has an interest in subscribing to it. UWB RSS RFID Blogging

RSS

Examples of _______ include sensitivity, what-if, and goal-seeking analyses. OLAP data mining OLTP DSS

dss

ERP systems that include administrative, sales, marketing, and HR processes are referred to as _________. ERP III ERP IV ERP II ERP I

erp ii

Social networks are only useful for active job seekers. True False

false

Stockpiling is most likely to occur with ________. ERP VMI the bullwhip effect vertical integration

the bullwhip effect

A(n) ________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data. ERP CRM TPS SCM

tps