MIS 330
In a process, an Input is (1)_____, while an Output is (2)_____.
1 - Input; 2 - Output
The project team is looking for a technical solution to procure from a list of available vendors
Acquisition Plan
When intangible evidence is used, what needs to be done?
Additional research must be done and support must be found becuase the intangible values are not directly tied to the money value or the bottom line
When performing TO-BE quantification in this course, what is the formula used to show the quantification?
Estimated Revenue - Estimated Expenses = Estimated Net Income
A network that uses the internet technologies to share information within an organization, and is open only to those inside the organization is called a(n)
Intranet
A LAN is a
Local Area Network used for a small geographical area
Which of the following is used to outline the looks/design of the different pages and views (the user interface) of your recommended solution? Hint: It is usually used to walk through the look and feel of the recommended solution.
A Storyboard
Challenge
A constraint you must operate within, or one that impacts your available actions
When the project team does additional efforts beyond the requirements stated in the scope/SOW. Approved by the project team's manager and/or sponsor.
Maintenance & Operations Phase
In this course, what are we working to build in order to address the business challenge?
Project Proposal
Which of the following activities occurs in the Transition stage within the Implementation phase of the SDLC?
Project team implements new solution while phasing out the old system that was in place
Which of the following activities occurs in the Observation stage within the Implementation phase of the SDLC?
Project team monitors the solution's implementation for a period of time in the live production environment to see if it is performing as planned and tested
Which of the following activities occurs in the Testing stage within the Implementation phase of the SDLC?
Project team performs checks to determine if the system works as intended
The Business Challenge(s)
The AS-IS Process
We went through the following image in the Process Modeling lecture. What do the two different colors (blue & purple) represent?
The two different actors involved in the process
What is gold plating?
When the project team does additional efforts beyond the requirements stated in the scope/SOW. Approved by the project team's manager and/or sponsor.
Which of the following in an example of an input? Select all that apply.
When you submit your credit card information into Amazon When you select items to be put into your shopping card on Amazon
_____ use radio waves to connect wireless clients to the wired network. Many of these use power over ethernet for electricity.
Wireless Access Points (WAPs)
Which of the following is true when emailing me (the course's instructor)?
You need to add "MIS 330-section#" at the beginning of your subject line You need to use your GMU email
As a small bakery business, you decide to adopt a Point of Sales System called SQUARE to process your customer's payments and manage your inventory. SQUARE would be considered
a third party product
The TO-BE process flowchart should:
highlight the proposed changes and improvements
In terms of documentation: (1)_____ allows software developers to remember/understand how the system works - usually for troubleshooting, maintaining, and upgrading later, while (2)_____ allows users to understand what they need to do when interacting with the system.
1 - System Documentation; 2 - User Documentation
During the implementation phase, the motivation adoption strategies should be focused on supporting and encouraging the (1)_____ to help and flip the (2)_____ to the side of the solution's adoption.
1 - ready adopters; 2 - reluctant adopters
Requirements that focus on what the system needs to be able to do are considered (1) _____, while requirements that focus on how well the system performs its activities are considered (2) _____.
1): Functional Requirements; (2): Non-Functional Requirements
In Lecture 1, we go over the 12 different components of the course, and the order we will proceed in learning them. Put these components in the correct order.
1. Business Challenge 2. Current Business Process 3. Current Business Process' Negative Impact 4. Business Requirements for Improvement 5. Solution Acceptance Criteria's 6. Business Process' Update due to the Potential Solution 7. Choosing the Right Solution for the Business and its Challenge(s) 8. Potential Solution's Positive Impact on the Business Process 9. Integration of the Potential Solution (Architecture) 10. Look & Feel of the Potential Solution (User Interface) 11. Implementation Plans & Scheduling of the Potential Solution 12. Implementation Risks & Risks Responses of the Potential Solution
We went through the following image in the Process Modeling lecture. What do the diamond shapes represent?
Decision Points
The Client's Acceptance Criteria's are derived from
Defined/Determined Requirements
The project team is looking to build a technical solution to address their business challenge
Development Plan
Which of the following shows the phases of the Systems Development Life Cycle (SDLC) in the correct order according to the course's slides?
Planning, Analysis, Design, Implementation, Maintenance & Operations
Which of the following management activities deal with purchasing of resources and materials?
Procurement Management
Which of the following is done to verify that changes to a system/software did not impact the existing functionality of the product, and ensures the product continues to work as intended with the new changes?
Regression Testing
Quantification requires gathering evidence. Which of the following are examples of tangible evidence?
Rent Utility Bills Revenue Sales Salaries
In the course's lecture, the term SMART Requirements was mentioned. Which of the following defines SMART Requirements Determination?
Requirements need to be Specific, Measurable, Actionable, Realistic, & Time-Based
When performing AS-IS quantification in this course, what is the formula used to show the quantification?
Revenue - Expenses = Net Income
Which of the following is considered the triple constraint of project management?
Scope, Cost, & Time
The purpose of proposed technical solutions is to:
Solution must be cheap Solution must be easy to use
There are 10 project management areas according to the Project Management Institute. Which area deals with the different people, groups, and organizations that would be affected by the project?
Stakeholder Management
Which of the following is true for the course's Technology & Business Impact Paper?
Students are required to submit a 1500-word minimum draft, followed by a 3500-word minimum final submission after edits and revisions based on comments from the draft
Which of the following shows the correct order of requirements from detailed requirements to high-level requirements?
System Requirements --> User Requirements --> Business Requirements
The project team is looking to perform activities to verify that a system they will use in the production environment, will actually perform as intended
Testing Plan
The proof that the identified areas of concern is actually an area of concern
The AS-IS Quantification
What is the message we need to be able to convey to the executives with our quantification?
The AS-IS process is slow/inefficient/expensive and needs to change before it gets worse. The TO-BE process is faster/more efficient/cheaper and will better the business, and possibly provide improvements to other processes.
Which of the following in an example of a process? Select all that apply.
The Amazon system calculating the timeframe for the items to be shipped to your house, and if any shipping fees are applicable The Amazon system checking if your credit card is valid The Amazon system checking to see if what you added to the card is still in Amazon's inventory
The data given to the system by the user, or another system/process
The Input
The interaction medium between the users and the system
The Interface
The logical layout of the system showing how a user will move from one location to another
The Navigation
The information the system will show the users when requested
The Output
The analysis of the different technology solutions, specifically the one recommended technical solution needed to implement and drive the TO-BE process
The Proposed Technical Solutions
The Process Improvement Solutioning effort has multiple components including
The Proposed Technical Solutions The TO-BE Process Quantification The TO-BE Process
The proposed process that is recommended to be implemented to solve the business challenge
The TO-BE Process
The proof that shows the estimated benefits yielded by the recommended implementation of the TO-BE process
The TO-BE Quantification
When comparing the AS-IS and TO-BE Quantifications, which of the following are true? Select all that apply.
The TO-BE estimated profit should be better/higher than the AS-IS process' profit The TO-BE estimated revenue should be better/higher than the AS-IS process' revenue The TO-BE estimated expenses can be better or worse than the AS-IS process' expenses
Total Risk
The amount of risk before any risk response has been implemented. This is usually calculated as Threats * Vulnerability * Asset Value.
Residual Risk
The amount of risk left over after a risk response has been implemented. For example, you install the home security system to protect your house from the risk of burglars and intruders. However, the home's security system only deters and detects when a break-in happens. So the amount of risk left over of the intruders still being able to break in and get away before the police arrives is still present since the home security system does not prevent the crime from occurring.
Implementation is the development of the system's design, testing it, and putting it into the production environment successfully. This also includes administrative functions (non-technical) such as training, procedure rework, and document turnover.
True
Milestones are important dates or goals within your project proposal, which are shown in the Gantt chart. They are normally indicated with a diamond or a triangle, and are used to show an important accomplishment or deliverable has been completed for the project.
True
When explaining the TO-BE process, you should be prepared to address BOTH the positive and negative changes that arise when transitioning from the current AS-IS process to the new proposed TO-BE process. We want to explicitly identify and explain the positive and negative changes in order to be as transparent as possible in the expectations following the AS-IS process' transition to the TO-BE process.
True
documents are documentation that is collected and given to your client at the end of the project. This includes design documents, source code, training manuals, user guides, points of contacts, and customer sign-off.
Turnover
Secondary Risk
When a new risk is introduced or created as a result of a risk response implementation. For example, you decide to install a home security system to protect your house from the risk of burglars and intruders. However, this may introduce a new risk of a cyber intruder hacking your home security system and watching you through your security cameras since the system is connected to the internet.
What is scope creep?
When additional client requirements are added to the project scope and are not approved by both parties
Waterfall and Agile are examples of project management _____. These are formalized approaches to implementing a process or framework, and can be derived from various sources.
methodologies
If your project team balances the triple constraint properly, it will yield a(n) _____ solution.
quality
A _____ is generally defined as what an organization and its users need or desire in a solution in order for their business challenges to be addressed.
requirement
Which of the following is true about the Project Proposal Gantt chart in our course? Select all that apply.
- It is not a "work breakdown structure" style gantt chart - The goal is to show the executives the high-level estimated plan from beginning to end, so that they see how the plan is aligned with their vision and they get an idea of the high-level scope, schedule, and deliverables - Unlike a project Gantt chart that you would create in Microsoft Project during project execution, you do not need to tie any resources to the activities because you do not have any resources yet - It is an estimated plan because (generally) we do not know the details of the project just yet since the project has not been approved or funded - so we do not need to show sub-tasks or specific dates
(1)_____ is performed by the end users of the software. They can be the customers themselves or the customers' customer. (2)_____ is performed by members of the organization that developed the software but who are not directly involved in the project.
1 - Beta Testing; 2 - Alpha Testing
A large company has decided to use Microsoft 365 and Saleforce CRM, which are hosted on the cloud as a SaaS (Software as a Service) application. Because SaaS was chosen in this scenario, the (1)_____ is responsible for the maintenance of the Applications, and the (2)_____ is responsible for the middleware's maintenance.
1 - Cloud Service Provider; 2 - Cloud Service Provider
When performing actual process modeling, we start by creating the AS-IS Process which models out the (1)_____ while highlighting the (2)_____ within that process.
1 - Current Business Process; 2 - Areas of Concern
A software development company has decided to use the cloud for all of its application development work. Because of the nature of their work, the company chooses to use Platform as a Service (PaaS) through a Cloud Service Provider. Because PaaS was chosen in this scenario, the (1)_____ is responsible for the maintenance of the Applications, and the (2)_____ is responsible for the Middleware's maintenance.
1 - Software Development Company; 2 - Cloud Service Provider
Because we are in a Management Information Systems (MIS) course, the solutions proposed for these business challenges will need to involve technology integrated into the organization's business processes.
True
Risk Register
A list of all the risks that have been identified. This will have descriptions of the risk, each risk's impact to the project or organization, how we are responding to each risk, and the level of concern for each risk.
According to the lecture, which of the following is true about the TO-BE Process flowchart diagram?
A positive color should be used to highlight the areas of improvement
Who created the "MIS 330 Writing Tips & Strategies" video?
Brian Ngac's Graduate Teaching Assistant
A user device used to access the network and received data from the server is called a _____. These include desktops, laptops, tablets, phones, etc.
Client
When quantifying the AS-IS process, what is the quantification trying to establish?
Current problems of the system/process
Which of the following is not an acceptable client acceptance criteria according to our Process Improvement Solutioning lecture?
Easy to Use
Lecture 3 discusses different techiques that can be used to gather requirements. According to the lecture, the process of gathering requirements are generally referred to as:
Elicitation Methods
Quantification requires gathering evidence. Which of the following are examples of intangible evidence?
Employee Productivity Reduced Risk of Fradulant Activities Impact of a New Web Page Customer Satisfaction
When performing the TO-BE Quantification, the TO-BE Expense quantification must always be less than the AS-IS Expense quantification.
False
Which of the following is a type of guided media?
Fiber optic
In this course, Process Modeling is represented by what kind of chart / diagram?
Flowchart Diagram
Which of the following risk responses should you never use in the business world?
Ignore
On slide 84 of Lecture 2, there are 9 project management areas listed, however there are 10 according to the Project Management Institute. What is the remaining project management area that is not listed on slide 84?
Integration
Once the project is completed and closed out following the turnover of the solution and the project's documentation, an important concept in post implementation activities is to review what was done during the project, determining what was done right and what was done wrong, and what was expected versus what we delivered... According to our lecture, this is commonly referred to as _____
Lessons Learned
Purchasing a home security system to reduce the risk of an intruder entering the home is an example of what type of risk response?
Mitigate
If the solution is delivered without meeting one or more of the client's acceptance criteria's, which of the following could happen according to the course's lecture? Select all that apply.
The client may not accept the solution as-is and require some of their money back; resulting in a net loss for the project team's efforts. The client may request the project team to continue and complete the solution until the agreed upon acceptance criteria has been fully met. The potential of legal action by the client since the project team technically did not complete the contract due to not delivering what is stated in the contract's scope and statement of work.
Which of the following is true about the Experiential Learning course available to students once they pass MIS 330?
The course focuses on real-world hands-on projects with real industry clients/participants; and students have to meet mulitiple prerequisite requirements to be able to enroll
According to slide 17 in Lecture 1, what is the purpose of "Integration of the Potential Solution (Architecture)" component?
The organization will more than likely already have IT systems and tools in place, so it shows how the current systems will be affected by your recommended solution.
Risk Management
The practice of identifying, analyzing, monitoring, and responding to risk
Risk
The probability and impact of something occurring
Risk Response
The probability and impact of something occurring
Risk Assessment
The process of identifying assets, threats, and vulnerabilities.
Risk Analysis
The process of putting a value on each potential and existing risk to determine what is the proper way to respond. This is where cost/benefit analysis happens.
Risk Response
The process to determine how to react to the risks so that business operations and goals can still happen.
In this course, when we talk about User Interface Design, what is the focus of that?
To show the client that your recommended solution will be simple and easy to use, along with the power and capability that it will offer the business Question 5
In this course, when we talk about IT Architecture Design, what is the focus of that?
To show the current IT Infrastructure of the Organization and how it will be impacted by the recommended TO-BE solution
The project team is looking at how they will prepare affected users of the new system
Training Plan
Purchasing home insurance to share the risk with the insurance company should a risk (like the house catches fire or is taken out by a tornado) becomes realized is an example of what type of risk response?
Transfer
The project team is looking to determine the process of phasing out the old system while phasing in the new system
Transition Plan
