MIS 352 exam 1
Which of the following may lead to competitive advantage? 1. New products, services, and business models; 2. Charging less for superior products; 3. Responding to customers in real time
1, 2, and 3
Approximately how many Americans access the Internet using a smartphone or tablet?
230 million
In 2017, what percent of the U.S. economy resulted from foreign trade?
30 percent
How many service jobs move offshore to lower-wage countries in a typical year?
300,000
How much did American businesses spend on information systems hardware, software, and telecommunications equipment in 2017?
About $1 trillion
Approximately how much revenue was generated by e-commerce in 2017?
About $700 billion
Which of the following is not a major feature of organizations that impacts the use of information systems?
Agency costs
You have been hired by BizCom, a business communications consultancy that services many clients in different industries throughout the United States, to help it improve its profit margin. BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin?
An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
Which of the following statements about organizations is not true?
An informal group can be considered to be an organization.
Which of the following statements about business processes is not true?
Business processes are typically unaffected by changes in information systems.
Which of the following types of system would you use to manage relationships with your customers?
CRM
Which of the following would not be a complementary asset for a solar panel manufacturer?
Centralized hierarchical decision making
Which of the following is not one of the IT innovations changing the world of business today?
Cloud computing
Which of the following is a routine question that might be answered by an MIS system?
Compare planned to actual sales for each quarter
The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an example of which of the following?
Customer intimacy
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?
DSS
Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?
DSS
Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?
DSS
The four major types of enterprise applications are:
ERP, SCM, CRM, and KMS.
Which of the following systems would you expect to deliver data from external events, and summarized information from internal MIS systems?
ESS
Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators?
ESS
Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years?
ESS
What is the most important function of an enterprise application?
Enabling business functions and departments to share information
Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management?
Enterprise applications
________ systems are also known as enterprise systems.
Enterprise resource planning
Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?
Extranet
You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?
Extranet
A DSS is most commonly used by the executive management level of an organization.
False
Creating a marketing plan is not an example of a business process.
False
Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources.
False
In order to be considered a digital firm, all of the firm's significant business relationships and core business processes must be digitally enabled.
False
Internet advertising is growing at approximately 5 percent a year.
False
Most transaction processing systems use sophisticated mathematical models or statistical techniques.
False
Private business investment in information technology constituted 55 percent of all invested capital in 2017.
False
Transaction-level information is essential for operational management to plan future production levels.
False
You would use an MIS to help determine if your business should introduce a new product line.
False
Maintaining the organization's financial records is a central purpose of which main business function?
Finance and accounting
Which of the following is an example of a cross-functional business process?
Fulfilling a customer order
Which of the following is not one of the current changes taking place in information systems technology?
Growth in the PC platform
Which of the following is not one of the six strategic business objectives of information systems?
Improved community relations
Which of the following statements is not true? -Spending
In 2017, American businesses spent $500 billion on business and management consulting and information technology services.
Which of the following statements about the technical view of organizations is not true?
It emphasizes group relationships, values and structures.
Which of the following statements best describes organizational culture?
It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization.
Which of the following statements about the NFL's Player Tracking system, as described in the chapter case, is not true?
It was primarily designed to increase sales of food and beverages
Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making?
KMS
An ESS supports which of the following?
Long-range planning activities of senior management
A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories?
MIS
If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why?
MIS
Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your production schedules?
MIS
A corporation that funds an employee training program to build computer skills could be seen as investing in which main category of complementary assets?
Managerial
Verizon's use of a web-based digital dashboard to provide managers with precise real-time information enabled it to improve which of the following?
Managerial decision making
Producing a bill of materials is a business process in which of the following functional areas?
Manufacturing and production
The total number of food items with storage temperature problems is an example of which of the following?
Meaningful information
Which of the following statements is not true? - PCs
Most PCs manufactured in China use microprocessor chips manufactured in Korea.
Which of the following is an example of raw data from an automobile manufacturer?
One Subaru Outback sold July 27, 20176 in Mohegan Lake, New York for $24,000
Walmart exemplifies the power of information systems coupled with state-of-the-art business practices and supportive management to achieve which of the following?
Operational efficiency
To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support?
Operational excellence
In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business?
Operational management
Which of the following is the key business objective behind the technologies implemented by PCL Construction, as discussed in the chapter-opening case?
Reduced delays in document management
Which of the following types of system enables management to make better decisions regarding their suppliers?
SCM
Which level of the organization is an ESS specifically designed to serve?
Senior management
Data management technology consists of which of the following?
Software governing the organization of data on physical storage media
Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?
Supply chain management system
A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?
Survival
A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective?
Survival
A(n) ________ is typically a major source of data for other systems.
TPS
To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system?
TPS
You have been hired by a non-profit organization to implement a system to handle donations. The system must be able to handle and record telephone, text, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?
TPS with MIS capabilities
Which of the following is an example of a business using information systems to improve customer and supplier intimacy?
The Mandarin Oriental's use of computers to keep track of guest preferences
Which of the following best describes the primary reason for implementing a new information system, from a business perspective?
The system will create new value for the firm, beyond its costs.
Which of the following statements about digital firms is not true?
Today, most firms are fully digital.
A business model describes how a company produces, delivers, and sells a product or service to create wealth.
True
For nonroutine decision making, managers rely on decision support systems.
True
Identifying customers is a business process handled by the marketing function.
True
Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance.
True
One example of a business process is shipping a product to a customer.
True
In ________, raw data is systematically acquired and transformed during various stages that add value to that information.
an information value chain
The interaction between information technology and organizations is influenced:
by many factors, including structure, politics, culture, and environment.
All of the following are new technology-related trends in MIS except:
co-creation of business value.
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:
culture.
In ________, digital technology and the Internet are used to execute the major business processes in the enterprise.
e-business
Using the Internet to buy or sell goods is called:
e-commerce.
A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.
enterprise
The Toxic Substances Control Act requires firms to retain records of employee exposure to toxic chemicals:
for 30 years.
All of the following describe the effects of globalization except:
increases in transaction costs.
Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's:
information technology (IT) infrastructure.
The three activities in an information system that produce the information organizations use to control operations are:
input, processing, and output.
Data collected at checkout counters in a grocery store is an example of:
input.
Output:
is the result of processing raw input data into meaningful information.
Order fulfillment involves all of the following business processes except:
making customers aware of the product.
According to the ________ definition of organizations, an organization is seen as a means by which capital and labor are transformed by the organization into outputs to the environment.
microeconomic
The term management information systems refers to a specific category of information systems serving:
middle management functions.
Converting raw data into a more meaningful form is called:
processing.
The ________ function is responsible for making sure customers are aware of the company's products.
sales and marketing
All of the following are examples of environmental actors in an information system except:
sales force.
In a hierarchical organization, the upper level consists of:
senior management.
According to the chapter case, Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except:
strengthen management controls over employees
Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government.
the Internet and networking technologies
Thomas Friedman's description of the world as "flat" refers to:
the flattening of economic and cultural advantages of developed countries.
All of the following are examples of business intelligence systems except a system that:
tracks the flows of materials in a factory.
