MIS 390

Which of the following is a private corporate network extended to authorized users outside the organization? - An extranet - FTP - The World Wide Web - An intranet - The Internet

An extranet

Which of the following types of system would you use to manage relationships with your customers? - CLE - KMS - MIS - CRM - CLU

CRM

The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an example of which of the following? - Operational excellence - Customer intimacy - Improved flexibility - Improved decision-making - Improved efficiency

Customer intimacy

Which of the following types of information systems is especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance? - RPS - MIS - KMS - DSS - TPS

DSS

Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making? - CRM - MIS - TPS - KMS - An extranet

KMS

An ESS supports which of the following? - Knowledge and data workers in an organization - Day-to-day processes of production - Long-range planning activities of senior management - Decision-making and administrative activities of middle managers - Transactional needs of the organization

Long-range planning activities of senior management

The term management information systems refers to a specific category of information systems serving - transaction process reporting - integrated data processing throughout the firm - the information technology function - middle management functions - employees with online access to - historical records

Middle Management Functions

Walmart exemplifies the power of information systems coupled with state-of-the-art business practices and supportive management to achieve which of the following? - Customer intimacy - Competitive advantage - New products and services - Survival - Operational efficiency

NOT COMPETITIVE ADVANTAGE

The total number of food items with storage temperature problems is an example of which of the following? - Meaningful information - Input - Feedback - Processing - Raw data

NOT RAW DATA

In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business? - Service workers - Operational management - Middle management - Production management - Knowledge workers

Operational managment

Converting raw data into a more meaningful form is called - processing - analysis - capturing - feedback - organizing

Processing

In a hierarchical organization, the upper level consists of - professional employees - data workers - knowledge workers - scientists - senior management

Senior Managament

A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? - Improved decision-making - Competitive advantage - Operational excellence - Survival - Customer intimacy

Survival

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization? - The time/space collaboration and social tool matrix - Virtual meeting system - Cloud collaboration - The collaboration matrix - IBM Notes

The time/space collaboration and social tool matrix

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise. - MIS - e-business - enterprise applications - e-commerce - SCM

e-business

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business. - management information - automatic reporting - knowledge management - transaction processing - enterprise

enterprise

Which of the following is an example of a cross-functional business process? - Shipping a product - Identifying customers - Paying creditors - Hiring employees - Fulfilling a customer order

fulfilling a customer order

The ________ function is responsible for making sure customers are aware of the company's products. - finance and accounting - distribution and logistics - sales and marketing - manufacturing and production - human resources

sales and marketing

The three principal levels within a business organization hierarchy are - senior management, operational management, and service workers - senior management, middle management, and operational management - senior management, data workers, and service workers - senior management, middle management, and service workers - senior management, operational management, and information systems

senior management, middle management, and operational management

All of the following are capabilities of enterprise social networking tools except - the ability to set up member profiles - the ability to share, store, and manage content - tagging and social bookmarking - supply chain management - the ability to establish groups and team workspaces

supply chain management