MIS 412--Chapter 9
Gross margin is defined as gross profit:
divided by net sales revenues
What is another name for pro forma earnings?
earnings before income taxes, depreciation, and amortization (EBITDA)
Operating margin is defined as:
operating income or loss divided by net sales revenues
In 2012, approximately what percentage of Internet users over the age of 14 made a purchase at an online retail store?
70 percent
Which of the following best explains why the service sector is a natural avenue for e-commerce?
Much of the value in services is based on the collection, storage, and exchange of information
Which of the following statements is not true?
Online travel services is one of the few sectors in which extensive disintermediation has occurred.
All of the following statements about the online real estate services market are true except:
The Internet and e-commerce have created significant disintermediation in the real estate marketplace
All of the following statements about the online insurance industry are true except:
The Internet has dramatically changed the insurance industry's value chain
All of the following statements are true except:
The MOTO sector is also called the general merchandise sector
In ________, all of a customer's financial (and even nonfinancial) data are pulled together at a single personalized Web site.
account aggregation
What is the largest sector of the online travel services market in terms of revenue?
airline reservations
Which of the following is not an example of a transaction broker?
an accountant
Virtual merchants face potentially large costs for all of the following except:
building and maintaining physical stores
All of the following are challenges for catalog merchants except:
building sophisticated order entry and fulfillment systems.
Which of the following sectors of the United States retail industry is the largest?
consumer durables
Which of the following is not a major trend in the online recruitment services industry?
disintermediation
Which of the following is not one of the seven major segments of the retail industry?
electronics and computers
All of the following are advantages of online retail except:
faster delivery of goods
All of the following services require extensive personalization except:
financial services
All of the following are examples of the challenges that traditional manufacturers experience when using the Internet to sell directly to the consumer except
high cost structures
Which of the following is not one of the central challenges facing the online retail industry?
lack of physical store presence
Which of the following would not be considered a current asset?
long-term investments
All of the following were parts of the vision during the early days of e-commerce except the belief that:
new, "first-mover" middlemen, with expertise in e-commerce, would force traditional intermediaries out of business
Which of the following has experienced the most significant online growth?
offline general merchandisers
The MOTO sector of the retail industry is most similar to the ________ sector.
online retail sales
Which of the following is not one of the methods used by traditional retailers to develop multi-channel integration?
online supply-push
All of the following are strategic factors that pertain specifically to a firm and its related businesses except:
power of customers
All of the following are trends in the financial service industry except:
pure online banks are displacing established multi-channel firms
Craigslist is a player in which of the following online services market?
real estate services and career services
The lower the cost of sales compared to ________, the higher the gross profit.
revenue
Within the United States retail goods and services market, personal consumption of ________ accounts for the largest share.
services
The Internet has resulted in lower search costs, increased price comparison, and lower prices to consumers for which insurance product line?
term life insurance
Which of the following is not categorized as an operating expense?
the cost of products being sold
All of the following were factors that precipitated the growth of MOTO except:
the growth of the cellular phone industry
For a quick check of a firm's short-term financial health, examine its:
working capital
Which of the following is not a major trend in online retail for 2012-2013?
Lunchtime purchases are the fastest growing time segment for online retail purchases
Which of the job recruitment sites is a job site aggregator?
SimplyHired
Which of the following statements about financial portals is not true?
Their strategy is similar to that of large banking institutions.
All of the following are challenges faced by bricks-and-clicks firms except:
building a brand name
All of the following products are considered durable goods except:
clothing
Current liabilities are debts of the firm that will be due within:
one year
Which of the following is not a key industry strategic factor?
synergies
The term demand-pull refers to:
waiting for orders to be received before building a product
In 2012, online retail sales revenues were approximately:
$224 billion
The top 25 retailers account for about ________ percent of all online retail.
60
Approximately ________ percent of the United States labor force is involved in providing services.
80
All of the following statements about Amazon.com are true except:
Amazon has achieved success by focusing on its primary mission- selling books at highly competitive prices.
Personal consumption of retail goods and services accounts for approximately ________ of the United States GDP.
$11 trillion
