Mis test
How does the fact that Twitter's employees are "knowledge workers" impact Twitter's decision to move to a remote workforce model?
"Knowledge workers" tend to produce nontangible work products, which eliminates or at least reduces the need for a physical presence in the workplace.
What is the main difference between merchant service providers (ISOs) and merchant service aggregators?
Aggregators work with banks to let small businesses accept credit cards.
CRMs help bring together different departments in a company including
All of the answers are correct.
CRMs help improve
All of the answers are correct.
From an employee perspective, what concerns might Twitter's employees have in changing to a remote workforce model?
All of the answers are correct.
How could Revlon's failed ERP implementation have "... impacted the Company's ability to manufacture certain quantities of finished goods and fulfill shipments to retail customers"?
An ERP system integrates business demand inputs with orders for raw goods and operational processes that drive the production of finished goods. A breakdown of the ERP system could result in missing or inaccurate demand inputs, missing or unprocessed orders for raw materials, and/or missing or inaccurate controls that drive production processes.
Which statement best describes the impact of Moore's Law on business management systems?
As computer chips become more powerful, more powerful business management software is written and the overall system's capabilities improve.
Was the adoption of a remote workforce model Twitter's only option in responding to the COVID-19 pandemic?
Assuming Twitter obtained regulatory approval to continue operations as an "essential business," Twitter could have required the use of masks and social distancing during the workday and otherwise continued business operations as they had been prior to the pandemic.
How might a professor use an LMS to keep track of attendance in a class that is held face to face?
At the beginning of each class period, students are required to use clickers to take a brief multiple-choice test to indicate they are present.
Revlon COO Christopher Peterson stated SAP's S/4HANA ERP product was being implemented to better integrate multiple business activities and allow real-time visibility of transactional information and faster decision making. How might Revlon's recent acquisition of Elizabeth Arden complicate the implementation?
At the time of the implementation, the business processes at Elizabeth Arden were still evolving as Revlon worked to ingest the acquisition, adding complexity to obtaining transactional information.
Businesses that rely on Quickbooks may need a decision support system, but this financial management software for small businesses does not provide one. What other resources are easily available?
Business analytics software apps that integrate with QuickBooks are available.
What type of system is used to assist with processes that rely on a large number of inputs that frequently change?
Decision support system
A business application that obtains data from sources internal to the firm, as well as external sources, to assist senior corporate executives in gaining a broader view of the competitive landscape is referred to as a(n)
EIS
Business applications that specifically assist senior executives in gaining a broader view of the competitive landscape are referred to as
EIS.
According to Adam Smith, governments should try to control the business activities of individuals and companies because the nation's wealth depends on the wealth of these citizens. Group starts
False
Extended employee training time often must be accepted along with the introduction of a new inventory management system.
False
Normally in a company's overall compensation strategy, employee salary is more important than employee benefits.
False
Output generated by an executive support system includes as much data and information on a topic as is available.
False
Payroll functionality was only added to human resource information systems once they became cloud-based.
False
Sales are a fundamental element of most businesses, yet some enterprise resource planning (ERP) systems still do not include an integrated customer relationship management system. Group starts
False
Telecommuting is an environmentally friendly practice primarily because it enables organizations to save energy on heating and cooling, lighting, and other uses of electricity in the workplace. Group starts
False
Revlon's 2018 annual statement said that an impact of the failed ERP implementation could mean the company "... would be unable to generate financial statements that conformed to generally accepted accounting principles (GAAP)." Why is this significant?
Financial statements in conformity with GAAP are a cornerstone to accurate financial reporting, investor confidence and ultimately, the price of the company's stock and the market capitalization of the company.
A customer relationship management system uses analytics and data analysis to remove all but the firm's best customers. Group starts
Flase
Which of the following is an example of a benefit to using a scroll-over feature on a Business Intelligence (BI) dashboard?
It allows the user to see the details of the project right from the screen with overall summary of the project.
How is an organization's data and intellectual property put at risk in moving to a remote workforce model?
Moving data across public networks and allowing data to reside on the PCs of a geographically dispersed workforce adds risk to safeguarding an organization's data and intellectual property.
If the investor lawsuits determine Revlon leadership is responsible for the failed ERP implementation, would that define the root cause of the failed ERP implementation?
No. Holding Revlon leadership accountable for the failed implementation is a legal matter. The root cause of the failed implementation is a combination of operational and technical complexities that resulted in the failed implementation.
What companies compete directly with Square in the consumer-to-consumer value exchange market?
PayPal
Which company was formed after Elon Musk's X.com and Peter Thiel's Confinity Inc. merged, when the software that allowed Palm Pilot users to transfer funds to each other had evolved to allow payment transfers over the Internet?
PayPalCorrect
An electrical company has decided to open a new location in California. While it will be relocating a small percentage of executives to this new location, most employees will need to be hired from the local area. The company uses its human resource information system to sort resumes based on key words used to describe skills, college attended, and number of years' experience. Any resumes that do not fit within these parameters are not scheduled for in-person interviews. What function is this HR management system helping the company perform?
Recruiting
What is a benefit a student gains by using an LMS?
Student performance is more easily tracked through the gradebook, giving a student a constantly updated view of what their grade will be.
In what way would Revlon's failed ERP implementation impact other organizational priorities?
The extra attention and rework associated with a failed implementation requires additional labor hours from the leadership and project team, leaving less time and organizational focus for other corporate initiatives.Correct
From a business perspective, what are a few of the main risks and benefits of Twitter adopting a remote workforce business model?
The main risks of a remote workforce model include elevated levels of exposure for the loss of data and intellectual property due to a distributed workforce, and potential negative impacts to employee productivity and comradery. The main benefits include possible increases in employee morale and potential reductions in office campus costs.
Software implementation failures occur with some frequency. What is unique about Revlon's failed ERP implementation?
The unique aspect of Revlon's failed ERP implementation is that it resulted in a direct cause and effect relationship between lost sales, then a subsequent drop in the company's stock price, and then shareholder lawsuits against the company's leadership for a decrease in the company's market capitalization.
Which statement best describes the current landscape or state of human resource management software and/or service providers?
There are a variety of HRM companies that serve different business needs.
Which statement best describes the impact of management information systems (MIS) for communication?
They have vastly improved organizations' ability to communicate effectively and efficiently.
Why did Twitter issue guidance on transitioning to a must work from home workforce model and offer reimbursement perks for employees making this change?
Transitioning to a WFH model is a big organizational change and clear guidance and employee incentives are essential tools in ensuring the change is successful.
By allowing managers to model, analyze, and improve business processes through automation, business performance management (BPM) systems streamline organizations' activities.
True
Identifying logistical problems is an important function of data analytics.
True
In the fifth and final step in business process management, managers adapt the process to enhance process performance. This is called the process optimization step. Group starts
True
Using employee monitoring software, an administrator can view real-time, time-lapsed, or intermittent computer screenshots of a large group of employees.
True
Why would a business choose to implement a business intelligence (BI) software system that their employees are already familiar with?
User familiarity will make the implementation easier and as seamless as possible.
What marketplace niche did Square identify and target?
a need for a mobile credit card payment solution that did not require immovable hardware
The business management system with the lowest initial or startup expenses is
a software as a service (SaaS) option.
Which type of business management system is best described as an "off-the-shelf" (OTS) or prepackaged system?
a software as a service (SaaS) system
The primary advantage of mainframes computers is that they
allow modifications to system capacity while the system is in use.
In addition to advancements in computer hardware, what drove improvements to POS (point-of-sale) systems in the 1990s?
an increasingly diverse group of users and their needs
Which type of business management system would best enable executives to quickly adapt to dynamic business environments by implementing their own changes?
an on-premises system
The model of a decision support system (DSS), or business intelligence (BI) system, typically adapts its processes based on the degree of accuracy of each prior decision. This type of processing can be called
artificial intelligence (AI).
Many managers, particularly in smaller firms, use companies such as Zenefits and BenefitFocus to manage their employees
benefits systems.
How did Square test its new credit card reader?
by sending a free unit to a group of pilot testers
Before the invention of modern transaction processing systems, what other invention had a similar impact on the way that trade was conducted?
cash money
Accepting payment to complete a transaction is called "ringing up a sale" because whenever the till was opened on a(n) ________, a bell would be struck.
cash register
It is far less expensive to retain an existing customer than it is to acquire a new customer. This is the concept behind the use of which business computer application systems?
customer relationship management systems
A business management system includes three main components: a decision-making information system, a predictive information system, and a
database management system.
To ensure adequate spacing between flights, track changes in aircraft airspeed and altitude, and issue alerts at any deviations, air traffic controllers use
decision support systems (DSS).
Which advance in MIS technology or tools could pose the greatest threat to a manager's job security?
decision-making software or apps
At the time cash registers were invented, "ringing up" a customer meant
each time the cash drawer was opened, the register rang, alerting a shop owner to register activity.
Benefits administration involves the human resource (HR) function of
enrolling, maintaining, managing, and discontinuing employee benefits.
An executive wants to know what would happen to company profits at the one-year, two-year, and five-year point if she reduced spending on manufacturing but increased spending on marketing and customer outreach. What system would she use to model this?
enterprise resource planning system
Decision support system (business intelligence systems) applications, that expressly meet the needs of executives of larger companies or corporations are referred to as executive support systems (ESS) or
executive information systems (EIS).
CRMs are helpful
in most, if not all, departments and transactions of a company.
Calculating reordering points and order quantity levels are key advantages of modern
inventory management systems.
According to Frederick Taylor, the purpose of management is to
make the business as prosperous as possible.
What do smaller merchants use to process credit card payments and avoid issues with fund reversals (such as when credit card purchases are returned) or disputes over credit card charges?
merchant service aggregators
The methodology for making decisions in a decision support system (DSS) is known as its
model
Which major category of executive information system application would focus on the process a software company used to launch a new application?
operations management
Which stage of the project management process involves meetings with project stakeholders to ensure everyone understands their role in the project?
planning
The third step in business process management provides managers the ability to play the "what-if" game by changing input variables (abstract) decision making. This step is called
process execution.
Peter Drucker felt the most important responsibility of a corporation is to
serve its customers.
In addition to the probable outcome, what other information does modern business intelligence software provide?
the degree of likelihood of the outcome
What societal trend contributed most to the success of Square's credit card reader?
the increasing popularity of smartphones
During the COVID-19 pandemic
usage of CRMs has increased.
Cloud computing can best be described as
using the Internet to store and access resources.
According to Henri Fayol, productivity and efficiency are increased when
workers specialize and become proficient in their assigned tasks.
Adam Smith argued for the division of labor because he believed that
workers who specialize in a task perform it more efficiently and can help identify ways to mechanize it.
