MNO Test 1
To be ______ as a manager means to make the right decisions and successfully carry them out to achieve goals. Efficient A team leader Effective Powerful A disturbance handler
Effecive
Personality conflicts often begin with instances of workplace incivility, or employees' lack of regard for each other which, if not curtailed, can diminish job satisfaction and organizational loyalty.
True
Mitchell oversees all of the departments in a retail department store (like Macy's or Nordstrom). He is likely considered a general manager.
True A general manager may oversee several departments, such as production and finance and human resources. A general manager is responsible for several organizational activities.
In the video "Drive" based on Daniel Pink's talk, which of the following was cited as one of the top factors leading to personal satisfaction and performance? Purpose Mastery All of these answers (except for the "none of the other answers" response, of course) None of the other answers Autonomy
all of them
______________ increases skill variety and task identity by joining separate, specialized tasks into larger work modules. For example, some trucking firms are now requiring truck drivers to drive and load their rigs. The hope is that involving drivers in loading will ensure that trucks are properly loaded, thus reducing damage claims. _____________ means pushing some managerial authority down to workers. For a truck driver, this means that they have the same authority that managers would have to resolve customer problems. This is a form of ____________. opening feedback channels; vertically loading the job; job enrichment combining tasks; vertical loading; job enrichment task identity; vertical loading; job enlargement combining tasks; forming natural work units ; job enlargement opening feedback channels; forming natural work units; job enrichment
combining tasks; vertical loading; job enrichment
Using self-determination theory to motivate employees, at Cloud9, a data storage company, the vice chair makes 10-20 phone calls a day to thank special employees "caught doing something right." This is an example of which one of the following innate needs? love equity relatedness competence autonomy
competence
The shared set of beliefs, values, knowledge, and patterns of behavior common to its people is a nation's _____ and this can impact several things including _____________ of the people from that nation. synergy; perception of time synergy; behavior culture; synergy laws, perceptions culture; decisions
culture; decisions
In class, we discussed the way fines for speeding tickets are determined in Finland. A wealthy individual will pay much more for the same violation than a poorer person would. The difference in fines would probably make people in the USA upset because of they would feel there is not __________. However, in Finland they understand how the fine is determined and most people believe the method for determining the fines is fair. Therefore, there is ____________.
distributive justice; procedural justice
Matt is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions? extroversion emotional stability self-monitoring conscientiousness openness to experience
emotional stability
The "Yes" side of the article about tipping, written by Jay Zagorsky, says that we should end tipping. Part of his argument discusses the impact on restaurant employees. The first sentence of this paragraph is: "Tipping isn't only confusing and difficult for customers; it is also problematic for a restaurant's workers." Read the rest of that paragraph and then decide which motivational theory BEST relates to this part of his argument. Expectancy Job enrichment Maslow Equity Goal-setting theory Reinforcement
equity
______________ focuses on employee perceptions as to how fairly they think they are being treated compared with others. Hygiene theory Expectancy theory Esteem theory Equity theory Goal-setting theory
equity theory
Managers who believe that their native country, culture, language, and behavior are superior to all others are ____ managers. polycentric maquiladoras geocentric diverse ethnocentric
ethnocentric
Training is a good way to improve __________ and asking employees what rewards they want can improve________. valence; expectancy instrumentality; valence valence; instrumentality instrumentality; expectancy expectancy; instrumentality expectancy; valence
expectancy; valence
Tipping could be considered an _____________ reward and making a enough money to pay your bills would reflect which component of Alderfer's theory? extrinsic; achievement intrinsic: achievement intrinsic; esteem extrinsic; esteem intrinsic; existence extrinsic; existence
extrinsic; existence
According to Maslow, office parties, company softball teams, and management retreats provide self-actualization needs.
false
In McClelland's acquired needs theory, the desire to excel at challenging tasks is part of the need for affiliation.
false
Profit sharing bases pay on one's results on the job.
false
Employees with a(n) ______ locus of control will probably resist close managerial supervision and should probably be placed in jobs requiring high initiative and lower compliance. external high low internal absent
internal Employees with internal locus of control will probably resist close managerial supervision. Hence, they should probably be placed in jobs requiring high initiative and lower compliance.
People often do volunteer work for the ______ rewards. Note: Don't consider when you are required to do volunteer hours for school or as a member of an organization. job enrichment gainsharing extrinsic intrinsic valence
intrinsic
Because the various groups that help a manager reach company goals often have different needs and wants, resolving conflicts is an essential part of which management function? Controlling Planning Leading Delegating Organizing
leading
Four sorority sisters are competing to get the highest GPA this semester and managed to get all of their classes together. JoAnn was in the lead at midterms with a 3.8, but recently earned a D on one of her tests. She texted her friends and found out that they did fine on that test. According to Kelley's attribution theory, JoAnn's performance on the latest test in this scenario indicates: (Pick the BEST answer)
low consistency and low consensus
Tension was apparent as the management team discussed changes to promotion requirements. But then Chris made a joke about Jake's white-knuckled grip on his pen, and the laughter seemed to lighten the mood. Chris was acting in a ______ role. production maintenance relational task social
maintenance
According to Herzberg's two-factor theory, in the zone between the motivating factors and the hygiene factors, employees are _____. dissatisfied unmotivated satisfied stagnant neither satisfied nor dissatisfied (neutral)
neither satisfied nor dissatisfied (neutral)
According to the acquired needs theory, those who tend to seek social approval and satisfying personal relationships may have a high need for affiliation.
true
Consider the article about tipping and relate it to McClelland's learned needs theory. According to that theory... It is likely that someone with a high need for Achievement would prefer to have tipping in place rather than have all employees receive a higher standard salary.
true
Employee engagement is defined as an individual's involvement, satisfaction, and enthusiasm for work.
true
If managers are able to increase job satisfaction, employees may show higher levels of commitment, which in turn can elicit higher performance and reduce employee turnover. This is an example of organizational commitment.
true
Increasing task identity can lead to increased meaningfulness of the work.
true
The GLOBE dimension called "Future Orientation" is similar to Long-term Orientation (LTO) from Hofstede. In general, this dimension is lower in the U.S.A. than in Japan. Remember the business plan I showed you in class to determine if this is true or false.
true
There are two different approaches to job design. The traditional approach to job design is to fit people to the jobs; the modern way is to fit the jobs to the people.
true
Which of the following is true? According to the Herzberg's Two-Factor theory, the first step to create a positive work environment would be to eliminate hygiene factors. Money can be a great motivator for creative tasks that require more than rudimentary cognitive skill. According to industrial psychologists, Job Performance could be defined as Motivation x Ability x Expectancy. Theory Y managers believe most people are lazy and irresponsible and will work hard only when forced to do so. The only difference between Alderfer's ERG theory and Maslow's hierarchy of needs is that Maslow uses 5 levels and Alderfer combines them into 3 levels.
According to the Herzberg's Two-Factor theory, the first step to create a positive work environment would be to eliminate hygiene factors.
Which of the following is most likely to be considered an action team that requires people with specialized training and a high degree of coordination? an advisory council on teacher development for a school district an information-technology improvement task force an airline cockpit crew a group of scientists working on a new cancer drug all workers on the night shift of a plastics manufacturing facility
An airline cockpit crew
Which of the following is not a factor to help achieve team cohesiveness? Emphasize members' common characteristics. Encourage members' interaction and cooperation. Give each member a stake in the team's success, or a "piece of the action." Assign a large team of 16 to 20. Ensure performance standards are clear, and regularly update members on team goals.
Assign a large team of 16 t0 20
______ has been associated with success for managers and salespeople. Emotional stability Agreeableness Extroversion Conscientiousness Openness to experience
Extroversion
The tendency of people to exert more effort when working in groups than when working alone is known as social loafing.
False
When discussing the issue of fairness in equity theory, money and promotions are the only important factors for a supervisor to consider.
False
Managers who make short-term operating decisions and direct the daily tasks of the non-managerial employees are called: Tactical managers Middle Managers Functional managers First-line managers Coordination managers
First-line managers
The article Why Bosses Should Stop Thinking of 'A Players,' 'B Players' and 'C Players' clearly and easily relates to which of the following topics that were discussed in class? Select all that apply. Fundamental Attribution Error Halo Effect Self-fulfilling Prophecy Extraversion dimension of the Big 5. Emotional Stability dimension of the Big 5.
Fundamental Attribution Error Halo Effect Self-fulfilling Prophecy
Which of the following are true about goals? (check all that apply) Goals should be linked to an action plan Goals help a person determine in which direction to put effort. Goals should be as difficult as possible. The harder the better and more motivating! Goal setting helps improve expectancy. Feedback on how well you are doing on your path to your final goal is important.
Goals should be linked to an action plan Goals help a person determine in which direction to put effort. Goal setting helps improve expectancy. Feedback on how well you are doing on your path to your final goal is important.
______ proposed that work satisfaction and dissatisfaction arise from different sets of causes. Deci and Ryan's self-determination theory McClelland's acquired needs theory McGregor's Theory X/Theory Y Herzberg's two-factor theory expectancy theory
Herzberg's two-factor theory
Based on the self-fulfilling prophecy, which of the following would not be advised? Instill confidence in your staff Identify errors in employee's performance, no matter how minor and discuss them frequently. Treat all new employees as if they have outstanding potential Set high (but reasonable) performance goals
Identify errors in employee's performance, no matter how minor and discuss them frequently.
In the video "Drive" based on Daniel Pink's talk, which of the following is true: Money was shown not to be a motivator Incentives worked when tasks involved cognitive and mechanical skills Incentives worked when tasks involved only mechanical skills Performance on all types of tasks improved when money was used as an incentive
Incentives worked when tasks involved only mechanical skills
Winston earned a C+ in two of his four classes last semester, but nearly failed the other two. In the end he managed to get a C- in the other classes because the final grade calculation took into account group work and his team had performed well. This semester Winston is taking four classes and has again been struggling with assignments and tests in all of his classes. He always takes classes with friends and his friends are doing well this semester. According to Kelley's attribution theory, Winston's academic advisor would likely determine that the cause of Winston's poor performance is something___________. According to the __________, Winston might blame his struggles on outside factors. Internal; fundamental attribution bias Internal; self-serving bias External; fundamental attribution bias External: halo effect External; self-serving bias Internal; halo effect
Internal; self-serving basis
Sometimes a country's laws forbid foreigners from ownership within their nation, and the only way an American company can have a presence in that foreign country is with a(n) ___. MBO pact joint venture Wholly-owned subsidiary licensing import agreement
Joint venture
To maintain a competitive advantage, the top management of a national furniture store made the decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers. These decisions are part of the ______ role. figurehead negotiator liaison leadership spokesperson
Leadership
McClelland's need for achievement corresponds most closely to _____. Maslow's self-actualization needs Deci and Ryan's self-determination theory expectancy theory equity theory Herzberg's hygiene factors
Maslow's self-actualization needs
Which of the following is true according to the class discussion? People from monochronic cultures tend to complete tasks in blocks of time. People from monochronic cultures are often more comfortable with interruptions. The U.S.A. has a smaller interpersonal space than most cultures. Meetings in China may start 5 minutes early. In France, it is usually acceptable to arrive late to events or meetings, including to your dinner reservations.
Meetings in China may start 5 minutes early.
The President of SMU is reading the Chronicle of Higher Education, the Dallas Morning News, and asking for reports from his staff. What role is he demonstrating? Figurehead Disseminator Monitor Spokesperson Disturbance Handler
Monitor
Which of the following is/are false? (Check ALL that apply) Most new managers initial expectations about life as a manager are accurate. After a few months as a manager people find the pace is very fast and the workload is heavy. Your performance as a leader/manager is determined by the performance of those you lead. Employees who are not engaged at work are more likely to give extra effort and go above and beyond. Companies that have a lower proportion of actively disengaged employees and a higher proportion of engaged employees tend to perform better on many dimensions.
Most new managers initial expectations about life as a manager are accurate. Employees who are not engaged at work are more likely to give extra effort and go above and beyond.
Although ______ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.
Norms
Which of the following is not a consideration in building a group into an effective team? performance goals and feedback roles seniority size motivation through accountability
Seniority
Professor Bee oversees various departments in the Cox School of Business. He gives a report to the Education and Engineering schools at SMU about what Cox has been doing in the past 3 months. Professor Bee is performing which managerial role when giving this talk?_______________________ After his talk, representatives from Engineering and Education describe some of their latest accomplishments. There are great opportunities for collaboration between the three schools so when Professor Bee returns to Cox he sets up a meeting with Cox representatives to share what he has learned. When he talks at this meeting he is performing which managerial role? ________________________ disseminator; disseminator spokesperson; disseminator spokesperson; monitor disseminator; spokesperson monitor; spokesperson
Spokesperson; disseminator
Marcie frequently requests meetings between her team and counterparts in Portland. She often spots issues that will affect both groups and wants to work openly on coordination so there are no surprises for anyone. Marci plays a ______ role for her team. leadership cohesiveness task relationship maintenance
Task
Betty reports to the front desk manager. Betty is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service. Betty does not have authority over other team members, but she provides guidance, instruction, and direction to them. Betty is a(n) ____. lower-level manager top-level manager team leader director of the board advisory manager
Team leader
The way management treats its employees could have an impact on (check all that apply): That employee The shareholders The quality of the product produced The customers Possibly the community or nation where the company operates
That employee The shareholders The quality of the product produced The customers Possibly the community or nation where the company operates
When the NUUMI plant reopened after GM partnered with Toyota, all of the following happened except: Quality improved The number of employees decreased Unresolved grievances decreased Absenteeism decreased The cost to build a car was higher than in Japan
The cost to build a car was higher than in Japan
Which of the following is true? A referent must be in the same organization to be used as a comparison Procedural Justice is present when the outcome of reward decisions or allocations is equal The fact that people rationalize receiving better outcomes when they are over-rewarded is part of Equity theory. Negative reinforcement is just another term for punishment
The fact that people rationalize receiving better outcomes when they are over-rewarded is part of Equity theory.
In the video "Drive" based on Daniel Pink's talk, which of the following is true about the study in India: Those given the highest reward performed the best Those given the lowest reward performed the best Those given the highest reward did about the same as those given the lower reward Those given the medium reward did about the same as those given the lower reward
Those given the medium reward did about the same as those given the lower reward
Self-determination theory focuses primarily on intrinsic motivation and rewards rather than on extrinsic motivation and rewards.
True
Teams with nine or fewer members have better interaction and morale, yet they also have fewer resources, are possibly less innovative, and may have work unevenly distributed among members.
True
The Abilene paradox is the tendency of people to go along with others for the sake of avoiding conflict.
True
The desire to lead and willingness to take responsibility are important traits for leaders
True
Felix pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Felix is a(n) ____ level manager. board upper first-line monitoring team leader
Upper
According to expectancy theory, your ______ is low if you don't think a bonus or raise is going to be big enough to justify working evenings and weekends. esteem reinforcement valence instrumentality expectancy
Valence
The HR manager told Jim that the company pays the total health insurance costs for a family of four. As a single man, this benefit did not seem especially important to him right now. Here, Jim is low on the ______ element of the expectancy theory.
Valence- Valence is value, the importance a worker assigns to the possible outcome or reward. Here, Jim does not particularly value this reward for taking the job.
Which of the following is most important for the team leader to encourage during the storming stage of group and team development? celebration of accomplishments voicing of disagreements completing the task empowerment among members socializing among members
Voicing of disagreements
Joanne is an employee who really wants to excel, wants clear feedback on her performance, and loves to solve problems. She most likely has a high need for: Affiliation Achievement Existence Power External locus of control
achievement
Since Frank believes that external forces control him, he may do best in a highly structured job that requires greater compliance. This is an example of _________. an external locus of control high self-efficacy an internal locus of control low self-monitoring low self-esteem
an external locus of control
Which of the following is not a distortion in perception? cognitive dissonance causal attribution halo effect recency effect stereotyping
cognitive dissonance
On a project team at a new startup, several employees have the technical skills required to build the equipment needed for the new product but they don't seem to be able to make effecient progress. Team members are always upset with each other and are now falling far behind schedule. A successful entrepreneur who is a friend of the startup's founder offers to sit in on a few meetings to see how the team is operating. He soon realizes that this team is essentially "10,000 spoons when all you need is a knife." He suggests that they try to find someone for the team who is good at resolving conflicts and can help control the flow of information between team members. Based on the description above, this team lacks sufficient ______________ to be truly successful. Trust Performance Goals and Feedback Complementary skills Cohesion Norms and Storming
complementary skills
Intrinsic motivation is not as long lasting as extrinsic motivation, and has a less positive impact on task performance.
false
Research reveals that reactive people tend to be more satisfied with their jobs, committed to their employer, and produce more work than nonproactive individuals.
false
The Self-fulfilling prophecy only works to help improve employee performance.
false
The tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in is called _____. fundamental attribution bias the halo effect self-serving bias stereotyping selective perception
fundamental attribution bias In fundamental attribution bias, people attribute another person's behavior to his or her personal characteristics rather than to situational factors.
Alvin accepts that differences and similarities exist between home and foreign personnel and practices, and that the company should use whatever techniques are most effective. Alvin can be described as: polycentric monochronic geocentric ethnocentric polychronic
geocentric
When members of a group are friendly and tight-knit, but unable to disagree enough to properly appraise alternatives, they are said to be experiencing _____. devil's advocacy social loafing paradigm paralysis groupthink the dialectic method
groupthink
When physically attractive people are also assumed to be smarter and nicer, which perception distortion has occurred? halo effect selective perception recency effect stereotyping self-serving bias
halo effect
Management scholar Henry Mintzberg found that in their workday, managers ____. have work that is characterized by fragmentation, brevity, and variety tend to work long hours and rely less on verbal than on written communication have work that is characterized by brevity and routine tend to work shorter hours and rely more on written than on verbal communication tend to work long hours at a slow pace
have work that is characterized by fragmentation, brevity, and variety
When using goal-setting theory to motivate employees, managers should _____. set targets that are beyond employees' reach help workers understand and accept the goals set general goals that are emotionally appealing only assign the goal if the employee is happy and excited about the goal set goals that are easily achievable
help workers understand and accept the goals
Even when he started his first job, Will was not content to be just one of the employees. His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job. Will probably has a _____. high need for achievement high need for attention high need for affiliation high need for power low need for achievement
high need for power
Randy complained to his boss, Maryann, that he received the same bonus this quarter as everyone else, despite the longer hours he had worked and his higher level of experience, production, and efficiency. If Maryann can't change the bonus, she should expect that Randy might respond in any of the following ways except _____. quitting ignoring his feeling of resentment and trying harder in next quarter reducing his production reducing his hours transferring
ignoring his feeling of resentment and trying harder in next quarter
Hannah, an engineer for an oil company, is interested in working overseas at this stage of her life because she knows that foreign work experience demonstrates ____ to potential employers. independence, resourcefulness, and discipline independence and strong leadership skills good management skills independence, resourcefulness, and entrepreneurship discipline and a strong will
independence, resourcefulness, and entrepreneurship
In February, when Paula, the manager of a landscaping company, is modifying worker schedules to handle the expected increase in the number of customers in spring and summer, she is involved with ____. planning managing organizing leading controlling
organizing
Best Builders, a home builder in the U.S., makes use of many suppliers to provide quality products in the homes it builds, such as a roofer in the same city and Belize International in Guatemala, which provides some of the highest-quality cabinets available. This use of outside suppliers to help the contractor build homes for customers is known as ____. resourcing importing exporting outsourcing bartering
outsourcing
Which of the following is the best statement of a goal? reduce production errors by 10 percent by the end of the quarter give your very best effort get through most of those reports by 9/1 increase customer satisfaction be late to work less often
reduce production errors by 10 percent by the end of the quarter
When you tip a server even though the service was bad, you may be doing what in reinforcement theory? scheduling intermittent reinforcement punishment negative reinforcement reinforcing an undesirable behavior extinguishing an undesirable behavior
reinforcing an undesirable behavior
When much of her work was automated with a new computerized system, Brittany became unsure of her ability to do her job. Sara, her boss, has been mentoring her to improve her __________. agreeableness self-esteem conscientiousness internal locus of control self-efficacy
self-efficacy
Which of the following is not a consideration in building a group into an effective team? roles size seniority motivation through accountability performance goals and feedback
seniority
In a low-context culture ____. citizens prefer to meet face-to-face rather than electronically the meaning of the word "yes" in response to a question could mean a large number of things life moves at a slow pace shared meanings are primarily derived from written and spoken words all of the other answers are correct
shared meanings are primarily derived from written and spoken words
Prior to 1990, the United States imposed a tax on automobiles imported from Mexico. This type of tax is a(n) _____. embargo export quota licensing fee tariff import quota
tariff
A self-fulfilling prophecy is also known as __________. burnout causal attribution learned helplessness selective perception the Pygmalion effect
the Pygmalion effect
The tendency to remember more information you just heard is called: The recency effect Stereotyping The primacy effect The halo effect Neuroticism
the recency effect
The number one reason people quit their jobs is their dissatisfaction with _____. their supervisors the lack of opportunities for learning long hours their wages or salaries the physical work environment
their supervisors
A restaurant sets a "no tipping" policy for its customers. To make sure that it is followed, they also forbid servers from accepting tips. According to Herzberg, this restaurant might be creating a hygiene factor for its employees.
true
According to Maslow's hierarchy of needs, taking a sabbatical leave to further personal growth is an example of the self-actualization need.
true
According to McClelland's theory, people learn their needs for power, achievement, and affiliation from their culture, and from life experiences; they are not born with them.
true
According to equity theory, no matter how fair managers think the organization's policies, procedures, and reward system are, each employee's perception of those factors is what counts.
true
