Module Six Questions

13. If you are leading a team which is newly formed, unfamiliar with what needs to be done, under a tight deadline and looking to you for direction, it is best to follow a laissez-faire leadership style (at least on a temporary basis).

(False; autocratic)

115. In today's organizations, in which team building and information sharing are important, most experts believe that the transactional leadership style is most effective.

(False; transformational)

110. If members of your team are unmotivated and don't seem interested in providing input, it makes sense to move away from a democratic style of leadership.

(True; Easy)

EXTRA ONWARDS*109. At first glance, you probably wouldn't want to work for an autocratic leader.

(True; Easy)

As a newly hired first-line manager, Sophie Volka will call extensively on her interpersonal skills.

(False; Hard

14. Employees generally dislike working for democratic leaders and like working for autocratic leaders.

(False; Moderate)

111. Managers who've developed a laissez-faire leadership style tend to make decisions without soliciting input from subordinates.

(False; autocratic)

141. The ability to get along well with and motivate other people depends on _____ skills and is vital at any level of management. a. interpersonal b. technical c. communication d. decision-making

A

143. Gathering relevant data that will shed light on a problem depends on _____ skills. a. problem-solving b. technical c. time-management d. interpersonal EXTRA ENDS

A

142. _____ are important because they report to top-level managers while overseeing the activities of first-line managers. a. Foremen b. Mid-level managers c. Supervisors d. Group leaders

B

_____ refers to the concentration of decision making at the level of top management. Centralization Top-down communication Specialization Decentralization

Centralization

If you're asking yourself, "What can I do to get my life back in order?" you're probably dealing with which step in the six‑step approach to problem solving? Selecting the best option Clarifying the problem Identifying the problem Gathering relevant data

Clarifying the problem

____ skills are crucial to an ability to "think outside the box"—to arrive at creative solutions to complex problems. Technical Transactional Conceptual Interpersonal

Conceptual

_____ refers to the management process of comparing actual to planned performance and taking necessary corrective actions. Reparation Controlling Delegation Thinking outside the box

Controlling

Department heads at St. Claire Machine Works, a $5‑million metal fabricating company with operations in four states, are meeting to determine both the management responsibilities that they share in common and those that differ according to different functions. They all set goals, allocate resources, motivate employees, and compare results with original goals. Marketing oversees sales and advertising, while production handles purchasing, engineering, and fabrication. Finance oversees accounting, raising capital, and paying/collecting bills. Slide 6 of 7 Which of the following is a step in the contingency planning process? Develop alternative courses of action in case an anticipated change does occur. Assess the company's strengths and weaknesses. Set up teams trained to deal with emergencies Set performance targets to direct all company activities

Develop alternative courses of action in case an anticipated change does occur.

A business plan ensures that a company's work will be done. True False

False, does not

130. In the six-step model of problem solving, selecting the best option is the final task. extra

False; Moderate)

112. As a manager who mentors and develops subordinates, providing them with challenging opportunities, Tom Jones is a transactional leader.

False; transformational

What step in the strategic planning process is a manager engaged in when he or she asks this question: "What values will define it?" Writing a mission statement Conducting SWOT analysis Establishing goals Identifying core values

Identifying core values

_____ are important because they report to top-level managers while overseeing the activities of first-line managers. Group leaders Supervisors Foremen Mid-level managers

Mid-level managers

A common approach to environmental analysis, called _____ analysis, entails matching a company's strengths with its available opportunities SOWHAT SWOT SNOOP GATT

SWOT

On the first day of orientation at her new job, Janyce Reynolds learned that she could learn a lot about the firm's reporting and authority relationships by looking at its _____. formal layout association diagram PERT chart organization chart

organization chart

The five-step control process is helpful to managers because it can: force management to take corrective action. alert management of problems point out defects in the planning process. alert management of problems and point out defects in the planning process.

alert management of problems and point out defects in the planning process.

If there is a difference between actual performance and standard performance, the reason is: lower than expected performance. higher than expected performance. poorly calculated standard. all of these

all of these

Managers who tend to make decisions without soliciting input from subordinates are using the following leadership style _____. laissez-faire transformational controlling autocratic

autocratic

Which of the following is *not* one of the four primary functions of management? organizing budgeting directing planning

budgeting

Department heads at St. Claire Machine Works, a $5‑million metal fabricating company with operations in four states, are meeting to determine both the management responsibilities that they share in common and those that differ according to different functions. They all set goals, allocate resources, motivate employees, and compare results with original goals. Marketing oversees sales and advertising, while production handles purchasing, engineering, and fabrication. Finance oversees accounting, raising capital, and paying/collecting bills. When they compare results with original goals, St. Claire department heads are engaged in the function of _____. planning controlling organizing leading

controlling

When performing the management _____ function, managers measure the results of operations and compare them with the results they had laid out in their original goals. analyzing controlling organizing directing

controlling

The company's _____ team led Wendy's response when a diner claimed to have found a fingertip in her chili. crisis‑management complaint‑management contingency‑planning strategic‑planning

crisis‑management

138. The first step to take in the control process is to: a. compare actual performance with standards. b. identify activities that need to be performed in order to achieve organizational goals. c. develop operational plans. d. establish standards by which performance is measured.

d

After a manager has compared actual performance with standards, the next step is to: Identify the employee(s) responsible for the deviations. determine the reasons for any deviations. take corrective action if needed. investigate the reasons for poor performance.

determine the reasons for any deviations

Department heads at St. Claire Machine Works, a $5‑million metal fabricating company with operations in four states, are meeting to determine both the management responsibilities that they share in common and those that differ according to different functions. They all set goals, allocate resources, motivate employees, and compare results with original goals. Marketing oversees sales and advertising, while production handles purchasing, engineering, and fabrication. Finance oversees accounting, raising capital, and paying/collecting bills. In developing a flexible style of management for keeping employees motivated on a regular basis, St. Claire department heads are engaged in the function of _____. directing controlling planning organizing

directing

The management function of an orchestra leader is best characterized as _____. planning organizing controlling directing

directing

General Motors Corp., as everyone knows, makes many brands of cars, SUVs, vans, trucks, and hybrid vehicles. Production and assembly plants are located in numerous states and countries. Each make of vehicle—such as Chevy, Pontiac, and Saturn—is produced by a separate division. Slide 2 of 6 Research has shown that, because car buyers' tastes vary from state to state, GM should organize its U.S. operations geographically. False True

false

General Motors Corp., as everyone knows, makes many brands of cars, SUVs, vans, trucks, and hybrid vehicles. Production and assembly plants are located in numerous states and countries. Each make of vehicle—such as Chevy, Pontiac, and Saturn—is produced by a separate division. Slide 5 of 6 Because the company serves the needs of individual consumers, businesses, police departments, and the military, GM's stock would be worth more if it reorganized into customer divisions. True False

false

Identifying the problem that you want to work on is part of the five-step control process. True False

false

General Motors Corp., as everyone knows, makes many brands of cars, SUVs, vans, trucks, and hybrid vehicles. Production and assembly plants are located in numerous states and countries. Each make of vehicle—such as Chevy, Pontiac, and Saturn—is produced by a separate division. Slide 4 of 6 To reduce duplication of operations and increase efficiency in ordering parts and controlling costs, GM should reorganize into functional departments. False True

false *** ????

In the six‑step model of problem solving, selecting the best option is the final task. False True

false, Implement your decision and monitor your choice.

Thinking outside the box" involves the use of your technical skills. True False

false, conceptual

The management function of planning entails allocating resources (people, equipment and money) to carry out the company's plans. True False

false, directing

When solving a problem, generating possible solutions is the toughest part of the process False True

false, select best option

As a newly hired first-line manager, Sophie Volka will call extensively on her interpersonal skills. True False

false, technical

You'll probably be hired for your first job based on your conceptual skills. True False

false, technical

Setting standards by which performance will be measured is part of the transformational process. False True

false, unrelated

Determining the reasons for the deviations in work performed is part of the _____ process. performance follow-up perversion five-step-control SWOT

five-step-control

Newly established Lyons Supermarkets, which shows only a few layers of management on its organization chart, has a _____ organizational structure. narrow deep tall flat

flat ***

A _____ organization groups together people who have comparable skills and perform similar tasks. functional purposeful divisional serviceable

functional

After you have clarified a problem, your next step is to: select the best option. make a decision. gather relevant data. generate possible solutions.

generate possible solutions.

A manager who's adopted a "hands-off" approach and provides relatively little direction to subordinates, is practicing a _____ leadership style. laissez-faire democratic autocratic transactional

laissez-faire

An organization needs ____ because they create more efficiency and effectiveness. managers owners employers team leaders

managers

Department heads at St. Claire Machine Works, a $5‑million metal fabricating company with operations in four states, are meeting to determine both the management responsibilities that they share in common and those that differ according to different functions. They all set goals, allocate resources, motivate employees, and compare results with original goals. Marketing oversees sales and advertising, while production handles purchasing, engineering, and fabrication. Finance oversees accounting, raising capital, and paying/collecting bills. Each department _____ its work. advertises organizes outsources audits

organizes

Peggy McLaughlin runs an ice cream shop. She is determining how many employees should work next week and at what times. She is performing which management function? controlling planning directing organizing

organizing ***

Although a _____ allows managers to take the business concept beyond the idea stage, it doesn't accomplish the actual work. goal vision plan mission

plan

In performing the _____ function, managers set goals and determine the best way to achieve them. organizing directing planning controlling

planning

Department heads at St. Claire Machine Works, a $5‑million metal fabricating company with operations in four states, are meeting to determine both the management responsibilities that they share in common and those that differ according to different functions. They all set goals, allocate resources, motivate employees, and compare results with original goals. Marketing oversees sales and advertising, while production handles purchasing, engineering, and fabrication. Finance oversees accounting, raising capital, and paying/collecting bills. All department heads are involved in _____. planning purchasing strategic planning research and development

planning***

Department heads at St. Claire Machine Works, a $5‑million metal fabricating company with operations in four states, are meeting to determine both the management responsibilities that they share in common and those that differ according to different functions. They all set goals, allocate resources, motivate employees, and compare results with original goals. Marketing oversees sales and advertising, while production handles purchasing, engineering, and fabrication. Finance oversees accounting, raising capital, and paying/collecting bills. There's no evidence that St. Claire department heads are involved in _____. controlling planning strategic planning leading

strategic planning

Dorothy Gibson and her team are currently working on _____ plans that specify her firm's activities and the allocation of its resources. operational tactical managerial executive

tactical

In figuring out how to eliminate unnecessary paperwork, a manager will call upon his or her ____ skills. time-management technical decision-making conceptual

time-management

Konnie Chang, who exercises her authority according to her rank in the organization, is best characterized as a _____ leader. transformational transactional autocratic laissez-faire

transactional

A manager who mentors and develops subordinates, providing them with challenging opportunities and working one-on-one to help them meet their professional needs, is practicing a _____ leadership style. transformational transactional laissez-faire autocratic

transformational

General Motors Corp., as everyone knows, makes many brands of cars, SUVs, vans, trucks, and hybrid vehicles. Production and assembly plants are located in numerous states and countries. Each make of vehicle—such as Chevy, Pontiac, and Saturn—is produced by a separate division. GM is probably best characterized as a product division company False True

true

Managers at ACE Consulting, who generally seek input from subordinates before making decisions, favor a democratic leadership style. False True

true

The ability to reason abstractly and analyze complex situations depends on conceptual skills. False True

true

The process of comparing actual to planned performance and taking corrective action is called controlling. True False

true

The toughest part of the problem‑solving process is selecting the best option False True

true

To control operations, managers measure the results and compare them with the results that were laid out in the original plan. True False

true

When a manager motivates employees to achieve organizational goals he or she is engaging in the management function of directing. True False

true

You'll probably be hired for your first job based on your technical skills. False True

true

116. Transactional leaders exercise authority based on their rank in an organization and focus their attention on identifying mistake EXTRA ENDS

true ***

General Motors Corp., as everyone knows, makes many brands of cars, SUVs, vans, trucks, and hybrid vehicles. Production and assembly plants are located in numerous states and countries. Each make of vehicle—such as Chevy, Pontiac, and Saturn—is produced by a separate division. Slide 3 of 6 Given its size, GM is not likely to reorganize as a functional organization. True False

true *** ???

You'd be more likely to find a _____ span of control at a nonprofit call center than at a hospital emergency room. narrower taller flatter wider

wider