Mopar Exam
While suggesting Mopar accessories, your customer's body language indicates that they are not interested. How should you proceed?
Back off and don't pressure the customer.
The Chrysler Motor Parts Corporation relocated to ____________, into a new building officially called the Mopar Building.
Detroit, Michigan
The Mopar brand launched high-performance "package cars" based on the 1962 Plymouth Belvedere and ______________.
Dodge Dart
Jim just bought his first Ram 1500. After picking up on clues about his lifestyle, you suggest accessories that might be useful to him. However, he makes it clear that he's not interested at this time. Which best practice should you employ next?
Follow up the day after delivery, and again a few months later and ask if there is anything you can do to make his ownership more enjoyable.
Which is not one of the Mopar brand's three core values?
Freedom and Adventure
When the customer is purchasing a new vehicle, which is NOT an example of using a consultative method to introduce accessories?
Nudging the customer into a lifestyle that a certain part or accessory may fit.
Which Connected Service enables a SiriusXM Guardian agent to help police locate a stolen vehicle using the vehicle's embedded GPS technology?
Stolen Vehicle Assistance
Which FCA mobile app enables customers to remotely lock and unlock their vehicle using their phone or integrated smartwatch?
Uconnect app
According to the "FAB" concept, _________ tell the customer what an accessory does better than similar products.
advantages
Using the data from __________________, dealerships can proactively reach out to customers for their specific Service and Sales needs.
connected vehicles
If a Mopar part falls even slightly outside the brand's quality standards prior to sale, it is _________________.
discarded
The focus of Mopar Customer Care is ___________.
people
A Jeep Compass customer wants to transport her kayak to and from the river. You recommend the Mopar roof rack cross rails and kayak carrier. She has an online listing for a cheaper aftermarket kit.
"Only Mopar accessories are guaranteed by FCA to fit your vehicle. Plus, you'll have the Mopar warranty if there are any issues. You can't get that with those aftermarket kits."
What accessory is typically associated with the comfort and convenience customer lifestyle?
Cargo Bins
With the help of Mopar performance parts, which vehicle became the first to produce 300 horsepower?
Chrysler 300
What accessory is typically associated with the performance customer lifestyle?
Cold air intake kit
What is the name of the Mopar product that allows owners to easily retrofit their classic muscle cars with current HEMI power?
Crate HEMI
In which NHRA racing circuit, featuring production vehicles from Detroit's Big Three automakers, did Leah Pruett win the 2018 championship?
Factory Stock
When a customer says they are not interested in accessorizing their vehicle, which can sometimes be the best response?
Fall silent and wait for the customer to explain his or her rationale.
A Jeep Gladiator customer comes in for routine maintenance. How would you begin a conversation about adding Mopar accessories to their vehicle?
Ask qualifying questions about their needs.
What is the best way to initiate an accessories sale to a Gladiator customer?
Ask the customer questions to understand their interests, wants and needs.
According to the Mopar Brand Mission, "service" focuses on which aspect of the brand's business?
People
A customer can use the Uconnect app on a smart phone to remotely do which of the following?
Pinpoint the vehicle location on a map
Using a Jeep Wrangler Dream Card, which is an accessory that could fit the lifestyle of a customer who is an avid camper and off-roader?
Removable roof rack
When a customer calls to ask about Connected Services, what is the best way to verify if it's a Connected Vehicle?
Run a Single VIN Inquiry and check under Uconnect Status tab.
Which is NOT a best practice for customer conversations?
Tell the customer what you think is right for them.
Which of the following is NOT an appropriate way to introduce a customer to Mopar accessories?
Through an aftermarket retailer
Which question would you use to find out more about the lifestyle of a Chrysler Pacifica customer?
So, how will you be using your Pacifica?
A Pacifica customer comes in for an oil change. Which lifestyle clue would be most helpful for generating an accessory sale?
A tent and camping gear are in the vehicle's rear.
In the event of a mechanical issue, Roadside Assistance can be reached using the program phone number or _________________.Select the correct answer from the list below.
Mopar/Brand Owner's app
Mopar began in 1937 as a brand name for which type of product?
Antifreeze
What can you do to better understand a customer's lifestyle and recommend products that fit his or her needs?
Ask the right questions.
Which can you use to show the off-road personalization options that could benefit a Jeep Gladiator buyer?
Dream Card
Jill wants to add a roof rack and roof-mount cargo basket and net to her existing Jeep Cherokee, but wants to split up her payments. Which financing option is available to her?
DrivePlus Mastercard
What situation presents the best opportunity to sell Mopar accessories?
During a new vehicle sale
_________ is responsible for taking care of every customer who visits your dealership.
Everyone
Which does NOT indicate an off-road lifestyle for a customer?
Likes the latest and greatest technology
Which is NOT a place where customers can buy authentic Mopar accessories?
Major auto parts retailers
Who raced their Dodge Charger Funny Car to a runner-up finish at the 2018 NHRA U.S. Nationals?
Matt Hagan
The Mopar Vehicle Protection (MVP) __________ plan provides extended, FCA-backed coverage on more than 5,000 components.
Maximum Care
What app serves as a mobile accessories catalog?
Mopar Accessories App
There are more than 1,850 ________ locations worldwide, offering fast and convenient routine service to vehicle owners.
Mopar Express Lane
Where can customers register to view their vehicle's maintenance history and schedule service visits?
Mopar.com
Customers can use the ____________________ to locate dealerships, access featured service coupons, contact Roadside Assistance and read their vehicle's owner's manual.
Mopar/Brand Owner's app
How would you use Mopar "Dream Cards" with customers?
Show examples of an accessorized vehicle with part names and numbers.
