MS-900 - Describe Microsoft 365 apps and services

What Teams collaborative apps are built in?

- Power Bi - Power Apps - Power Automation - Dynamics 365 - Power Virtual Agents - third party partners and services such as Service Now or Salesforce

What are the types of Team's channels and what do they do?

- Standard Channels - open to all team members - Private channels - open to selected users - Shared channels - can invite people outside of the team to join

What are the three update servicing channels of Windows Client?

- Windows insider program - allows orgs to test and provide feedback on features. These users get updates during the development cycle. Microsoft promotes all orgs have a few devices in this program - General Availability channel - user receive new functionality with feature updates that are released annually. This model is ideal for pilot deployments and testing of feature updates and ideal for developers that need to work with new features. Orgs can deploy the most recent update when the release has gone through pilot deployment and testing. - Long-term servicing channels - designed for specialist systems and devices that don't run office apps such as medical equipment and ATMS. Devices that run single tasks and do not need updates. New features 2-3 years.

Describe Dynamic Deployment method of the Windows Client.

- allows for customize configuration of apps and settings that are specific to uses cases without having to deploy a custom organizational image to the device. - Subscription activation - allows for the switch between one version of window to another when the user signs into the device. Ex: win 10 pro to win 10 enterprise - Azure Active Directory - joined with automatic mobile device management (MDM) enrollment automatically joins the device to Azure AD and is configured by MDM. The organization member just needs to provide their work or school user ID and password - Provisioning package configuration - uses windows imaging and configuration designer (ICD) tool. This tool creates a provisioning package that contains all the configuration, settings, and apps that can be applied to devices

Describe Microsoft Excel

simplifies complex data and you can create spreadsheets and visualizations. Copilot assists with insights on data and can create visualizations is less time.

Microsoft Viva

is an integrated employee experience platform (EXP) that empowers the employees to be their best. Copilot integration increases engagement. Key Points - Drives user engagement with other users - employer and employee data on work life balance - assists with goal setting - provides content for end users to learn

Sway

is an interactive, web based canvas. Add images, videos, text, presentations, maps and more.

What is configuration manager?

is an on-premise management solution to manage desktops, windows servers, and laptops that are on your network or internet based. This allows the automation of manual tasks. This solution allows for deploying applications, updates at scale, applying realtime actions on devices, provides cloud driven analytics for both onsite and online devices, manages compliance settings, and oversight of all devices. Configuration manager can be cloud attached if needed.

What is co-management?

is one of the main ways to attach your existing Configuration Manager to the Microsoft 365 cloud. This allows you to implement conditional access. Works for Windows 10 +. Combines Configuration Manager and Microsoft Intune with increases functionality. You can specify which service handles which tasks.

What does Intune admin center allow you to do?

is web site that allows you to add users, groups, create and manage policies, and monitor your policies using report data.

What does Windows Client do?

keeps the devices up to date, secure, and simplifies deployment / servicing. ( Windows Updates )

What do Microsoft Viva insights do ?

provides a privacy protected insights and actionable recommendations to improve the employees. Employees can get personalized insights that identify opportunities to help build better work habits. Team and org insights help managers and leaders improve employee effectiveness, work balance, and well being

List additional Microsoft 365 productivity apps

- Clipchamp - Delve - Dynamics 365 - Loop - PowerBi - Sway - WhiteBoard

Features of a Microsoft 365 tenant

- Domain and user management - subscription and licensing - security and compliance - configuration and settings - service health and monitoring - integration with Azure AD - Customization (branding, custom domain, and tailored features)

What are the two types of update release types for Windows Client?

- Feature updates add new functionality and are released twice a year. Smaller in size due to the frequency - Quality Updates provide security and reliability fixes. Occur once a month as non security releases or combined security + non security releases. Non security releases allow for IT admins to do an early validation of content.

What are some key features of Viva insights?

- Insights delivered to your email - Team Insights - Team focused insights for managers. Foster productivity and wellbeing of teams. - Organizational Insights - informs managers and leaders how the organization are succeeding at work and current team or company wide norms. This service is meant to allow management to identify opportunities to make changes to improve business and the team as a whole. - Advanced Insights - like organizations insights and gives management a greater understanding of how work shapes their people and their business. - Data privacy - complies with laws and regulations for this type of data.

Types of Teams meeting and their user limits?

- Meetings (audio, video, screen sharing) - up to 1,000 people. 1,000 - 20,000 people view only capabilities. - Webinars - two way interaction, training, sales pitch, up to 1,000 people - Live events - up to 20,000 people, managed Q&A experience. Can happen in Microsoft Steam, Teams, or Yammer

What is included into the Microsoft Intune family of products and services?

- Microsoft Intune service - Configuration Manager - co-management - endpoint analytics - windows autopilot - Intune admin center.

List Microsoft 365 work management tools

- Microsoft Project - Planner - Bookings - To Do - Forms - Lists

List the Microsoft 365 apps

- Microsoft Teams - Microsoft Word - Microsoft Excel - PowerPoint - Outlook - OneNote - OneDrive - Access (PC only) - Publisher (PC only)

What are the three deployment methods for Windows Client?

- Modern Deployment - Dynamic Deployment - Traditional Deployment

Microsoft Books

is an appointment scheduling and management system. - Web based and is accessible by an embedded link that can be in signatures/webpages. Mobile app available. - Allows you to set schedules and end users can schedule available time slots. They can reschedule. - Integrates with Teams or Skype

Describe the Modern Deployment method of the Windows Client.

- made for both on premise and cloud services for fast, cost-effective deployment experience - Windows Autopilot - allows IT to customize the out of box experience for windows pc's. End user can do setup by themselves - In-place upgrade - simple, automated process that allows windows to upgrade from a previous version of windows. This preserves all data, settings, drivers, and applications. Easiest method for IT

Describe Traditional Deployment method of the Windows Client.

- use existing tools to deploy operating system images - New computer also called bare metal, WIPE old device and deploy a new image - Computer refresh also called wipe and reload, when a device is redeployed after the state has been backed up, wiping the disk, then restoring the user state - Computer replace when the old devices state is backed up and then in deployed on a new device

Two types of reports available from the Microsoft 365 admin center?

Adoption score and Usage reports

What is Endpoint Analytics?

Analytics is a cloud native service that provides recommendations and stats on your windows client devices. Endpoint analytics is part of the Microsoft Adoption Score. Can identify problems with hardware before a helpdesk ticket is submitted.

Clipchamp

is an in browser video creation tool

Benefits of Microsoft 365

Copilot - Can use AI with Copilot (provides real-time intelligent assistance, enhances creativity, productivity, and skills). Office apps access - Use Office apps across devices, anywhere and anytime. File/OneDive access - Access, edit, share/collaborate your files on all your devices, where ever you are with OneDrive. Underlying technology that allows sharing and collaboration across all services. Collaboration - Collaborate in real-time, remotely, different time zones, outside of organization with Microsoft Teams Email - Business class email and calendaring with Microsoft exchange. Exchange delivers the capabilities of Microsoft Exchange Server as a cloud-based service. Work Management tools - Microsoft 365-s work management tools such as Microsoft Project, Planner, Bookings, To Do, Forms and Lists. Allows end users to deliver high-quality work and maintain cohesiveness across projects.

What type of service is Windows 365 and Azure Virtual Desktop?

Desktop-as-a-service solutions

What is the limit of the amount of users that can be in a Team on Microsoft Teams?

Limit of 10,000 workers

Microsoft 365

Mobile/cloud computing office productivity and data storage suite operated by Microsoft.

What service can be integrated into Microsoft 365 analytics?

PowerBi can be implemented into these analytics

What time allotments are reports available for in the Microsoft 365 Admin center

Reports are available for the last 7 days, 30 days, 90 days, and 180 days.

Microsoft 365 tenant

This is the instance of Microsoft 365 cloud service that is provisioned for an organization (RMII). Basically it is the organizations account in the Microsoft 365 ecosystem.

Dynamics 365 Customer Voice

This sub service is a customer management system that is built in that allow you to collect, analyze and track real-feedback. Copliot is available but the reason was just because it's a LLM

Describe collaboration solutions of Microsoft 365

What are these type of solutions/service are these apart of? - Bring everyone together in one place to meet, chat, call, and collaborate with Teams. Copilot allows you to get the most of Teams with meeting recaps, identifying follow-up tasks, summarizing key takeaways and more. - Share news and content with people inside and outside of your organization with SharePoint. Store, share files, and collaborate on doc's with SharePoint sites. Copilot capable. - Collaborate on files in real time with OneDrive. - Network and engage with people across your organization with Yammer. Basically a social network for companies. Allows for live trainings. - Collaborate through business-class email and calendaring with Microsoft Exchange - Stay connected and share your availability with Outlook - Empower people and teams to be their best with Microsoft Viva, an employee experience platform. Allows for users to learn new skills, company mission, work culture, goal setting, the company's bigger picture. Improves employee well being. Copilot is offered to enhance the user experience.

Describe how Microsoft Teams promotes collaboration and enhances teamwork.

What is the topic of this answer? Teams is a collaboration app that allows for you team to work together from anywhere. Real time messaging, meetings, channels allow for the storage of files, data, manage tasks, and collaborate on documents. Works for inside and outside of your organization. Teams is built on Microsoft Groups and Graph. Teams uses identities stored in Microsoft Entra ID aka Azure AD. Microsoft Copilot and Microsoft 365 Chat enable AI integration into Teams.

What is Windows OS considered?

Windows Client is Windows-as-a-Service

What can a end user access with their Microsoft User portal?

access to your email, calendar, and documents through Microsoft 365 apps. Via www.office.com

Dynamics 365

is a set of intelligence business applications that assists your business and delivers greater results through predictive, artificial intelligence (AI) driven insights. It combines customer relationship management (CRM) and enterprise resource planning (ERP) capabilities by having an app's ; designed to connect customers, products, people and operations.

What is Tenant-Attached?

allows for your devices records to be in the cloud. Providing Realtime data from configuration manager clients, including those online. Allows you to manage antivirus and malware reports.

Microsoft Forms

allows you to capture the information you need. You can create surveys, quizzes, polls, questionnaires, registrations, and more.

Access (PC only)

allows you to create databases for your applications. Easy to use interface allows you to create these without being a developer.

Describe Microsoft Word

allows you to create documents. Additions such as Microsoft Editor and Researcher improve your writing. Copilot can assist with writing, summarize, edit, along side your work.

Describe PowerPoint

allows you to create presentations. It has intelligence assistant features like Presenter coach and PowerPoint designer. Copilot can assist with creating presentations.

Publisher (PC only)

allows you to create professional greeting cards, labels to newsletters and marketing materials.

Outlook

allows you to manage email, calendar tasks, and contacts in one place.

OneNote

allows you to store/organize your notes in tabs and notebooks. Copilot can assist with understanding notes, create and "recalling information"

What is the point of a Teams Channel?

are designed location that can be created in teams to keep conversations and content organized by subject.

How can Copilot be used in a Teams meeting?

ask questions, recap after the meeting is over, reminded to ask key questions, organize notes to cover, identify time conflicts, identify unresolved questions

Describe Microsoft Teams

enables real time meetings, chats, call's and collaboration.

Power Apps

is a suite of apps, services, and connectors, as well as a data platform, that provides a rapid development environment to build custom apps for your business needs. Using Power Apps, you can quickly build custom business apps that connect to your data stored either in the underlying data platform (Microsoft Dataverse) or in various online and on-premises data sources (such as SharePoint, Microsoft 365, Dynamics 365, SQL Server, and so on).

Microsoft to Do

is a task list management app. - Similar to any task list app. - Can sync with Outlook, Teams, and Planner, and can create task from emails.

Microsoft Planner

is a task management tool that allows you to plan, manage, and complete tasked based projects. Web based tool which is allow accessible on iOS and Android. - Can integrate with Teams and will schedule tasks on your Outlook or Microsoft To Do - Kanban board style

Delve

is a tool that helps you manage your Microsoft 365 profile

Microsoft Lists

is a "smart" information tracking app that allows you to organize information and work. · Allows you to create lists that can be integrated into SharePoint sites and Teams. · You can create lists with columns, links, pictures, and attach files.

Microsoft Intune

is a cloud based endpoint management solution that can manage mobile devices, desktop computers, and virtual endpoints.

Power Bi

is a cloud based suite of business analytics tools that allows one to connect to, visualize, and analyze data. Copilot is built in.

What is Windows Auto Pilot?

is a cloud native service that sets up and pre-configures new devices for deployment. Can reset, repurpose and recover devices.

OneDrive

is a cloud storage service where you can save, access, edit and share files. Copilot can assist with organization and searching with its LLM.

What does Windows 365 do?

is a cloud-based service that automatically creates a new type of Windows virtual machine (VM) aka Cloud PC · Features include - stream apps, data, content and settings to any device and pick up where you left off · Can be dedicated to a single user · Is managed from one console · Scalable · Azure computing and storage are managed by Microsoft with a fixed cost · Two versions - Windows 365 Business and Windows 365 Enterprise

Office 365

is a cloud-based service that includes apps such as word, excel, PowerPoint, and outlook along with services such as Microsoft exchange, SharePoint, teams and OneDrive

WhiteBoard

is a digital canvas that operates like a white board.

What does Azure Virtual Desktop (AVD) do?

is a modern and secure desktop and app virtualization solution that runs on the cloud. Only version that delivers multisession on Windows. · Features include - set up multi-session windows client deployments · Dedicated single user or multiple users, using FSLogix technology · Present Microsoft 365 apps for enterprise and optimize it to run in multi-user virtual scenarios · Bring your existing remote desktop services (RDS) and Windows server desktops and apps to any computer · Virtualize both desktops and apps · Manage devices with various versions of windows from one unified management experience · Azure computing and storage are customer managed with consumption-based costs

Loop

is a new app that is a collaborative workspace that aims to bring together various Microsoft 365 appt to facilitate collaboration. That allows users to edit and create across different apps in the 365 suite.

Microsoft Project

is a project management tool that is focused on dynamic scheduling, budgeting, subtasks, and/or dependent tasks. Small to large teams. - Allows you to assign tasks and create schedules - Utilize grid view, Kanban-style boars, and timeline Gantt charts - Integrates with Teams - Can create dashboards in PowerBi to visualize your data - Built on the "Power Platform" allowing you to extend to other platform apps / data

What is a cumulative update?

is a release that has all previous updates included.

What is a usage report in the Microsoft 365 admin center?

this report shows you how users are using the Microsoft 365 apps and services across the organization. Shows how users are using each app so you can make them adopt services they are under utilizing or curate their services to their needs.

Microsoft copilot

uses AI with LLM's to integrate into Microsoft 365 apps, Microsoft graph, Microsoft 365 chat (can search the web). This service can prepare PowerPoints, teach you how to use Microsoft 365 apps, note taking, summarizing emails, and meetings. This allow you to focus on what really matters.

What are the deployment methods for Microsoft 365 apps?

· Deploy from a local source with configuration manager -use this manager to download these updates from distribution points on your network · Deploy from the cloud with the Office Deployment Tool (ODT) - Install Office on client devices directly from the Office Content Delivery Network (CDN). This tool is run from the CMD and uses a configuration file to determine what settings to apply when deploying office. Microsoft recommends using the Office Customization Tool to create a configuration file. · Deploy from a local source with Office Deployment tool (ODT). Download and deploy office from a local source on your network. · Self-install from the cloud - download the installer from the Office 365 portal via the web

What capabilities does Microsoft Admin Center provide?

· Manage users by adding, deleting, restoring users or resetting a users password. · Manage licenses by adding and removing licenses · Manage a Microsoft 365 group by creating a group, deleting a group, and editing the name or description · Manage billing like viewing, purchasing or canceling subscriptions · View or create service requests · Manage global settings for apps. · View activity reports to see how your organization is using Microsoft 365 View the health of your Microsoft services

Other admin centers and the reports that they can produce.

· Security - Microsoft 365 Defender. View information about security trends and track the protection status of your identities, data, devices, apps, and infrastructure. · Compliance - Microsoft Purview. View status and trends for the compliance of your Microsoft 365 devices, data, identities, apps, and infrastructure. · Endpoint Manager. View reports through Microsoft Intune on endpoint compliance, health, and trends in your organization. · Microsoft Entra ID. View activity reports, which include registration and usage. These reports help you understand the behavior of users in your organization like registrations and sign-ins. · Exchange. View reports of email flow within your organization and mailbox migration batches created for your organization. · SharePoint. View reports on the security and compliance of your data in SharePoint. These reports include sharing links to identify potential oversharing and sensitivity labels applied to files to monitor sensitive content. · Teams. View usage reports to gain insights and information on Teams usage. Your organization can use these reports to better understand usage patterns like how users are using Teams, and what devices they use to connect to Teams.

Describe how Yammer (social network) helps communities connect and grow

· Two modes. Internal network (restricted to users in your org), External Network (invite external users, partners, customers, suppliers, and investors) · Leader engagement by allowing the sharing of news, events, blogs, and polls to align users with the goals of the company. · Modernize employee communication - keeps everyone informed and engaged with news sharing and announcements. Allowing you to target specific communities or the entire org. Allows images, videos, gifs, and "rich text" · Knowledge sharing - share best practices, ideas and feedback. Upvote replies. Has FAQ chat bots to answer common questions. · Engage your employees -connect, share, and build relationships with communities. · Powering communities in Microsoft 365 - engage in discussions with out leaving outlook, SharePoint integration with Yammer web part, embed Yammer community link on any HTML web page. Collaborate office files and excel documents. Inline video playing with live transcription with Microsoft Stream. Translate messages in 60+ languages.

Key features of Microsoft Intune

· allows management of users and devices enabling secure access to organizational resources through user defined policies · Streamlines app deployments with built-in deployment, updates, and removal capabilities, integration with private app stores, Microsoft 365 app support, Win32 app deployment, and tools for app protection policies and data access control. · Automation for policy deployment for apps, security, device configuration, compliance, conditional access and more. · Company portal allows for self service features for employees and students, pin / password resets, app installation, and more. · Intune partners with mobile threat defense tools including Microsoft Defender for Endpoint and third party services. +automated remediation · Intune's web based admin center allow for reporting and for admins to access from anywhere.

What are the benefits of a cumulative update?

· identified security issues are fixed and deployed quickly · Everyone receives security updates regularly, keeps devices aligned

What is the Microsoft 365 adoption score rate?

· is a score that rates your org by adopting the Microsoft ecosystem. This score is compared to other companies so you can see how you compare. This score provides insight and recommendations in two area's: people experience and technology experiences - People experiences: This quantifies how the org works in categories like collaborations, mobility, communication, meetings and teamwork - Technology experiences: Quantifies how reliable and well performing the technology is and the efficient use of Microsoft 365. These insights can be viewed through endpoint analytics and network connectivity

If you need to manage a combination of both cloud and on-premises endpoints what would you use?

· you can use cloud attach to use both Intune and Configuration Manager. Cloud attach allows you to connect your on-premises Configuration Manager to the cloud without having to worry about disruption or risk. A Configuration Manager environment is considered cloud attached when it uses at least one of the three primary cloud attach features which consists of co-management, tenant attach, and Endpoint analytics. You can enable these three features in any order you wish, or all at once.