MSSC Safety 4.0 test 3
Who should be trained in the details of a company's Emergency Action Plan? - All employees - Designated first responders - Emergency medical technicians - All floor supervisors
- All employees
Companies have a better ability to match workers to specific job needs if they use __________. - Statistical Process Control - Cross-training - Sensitivity - Better background hiring checks
- Cross-training
Written communication has a(n) __________ between conveying a message and knowing if the message is understood. - Feedback loop - Delay - Convenience - Lack of accuracy
- Delay
Emergency training like a first aid refresher should be provided __________. - Every year - Twice a year - Once per review period - Only when hired
- Every year
Those who view failure as an opportunity to gain __________ demonstrate a desire to learn. - Easier assignments - Experience - More help - Paid time off
- Experience
When communicating with unknown people outside of your company, you should use a(n) __________. - Formal letter - Faxed letter - Social media website - Instant message
- Formal letter
When lecturing, safety officers should consider using __________ content to keep the participants interested in the material. - Slides - Filmstrips or videos - Hands-on or interactive - Irrelevant
- Hands-on or interactive
Call 911 immediately if you notice that another worker __________. - Has swallowed a cleaning chemical - Looks dizzy - Is leaving work early - Is vomiting
- Has swallowed a cleaning chemical
When an alarm sounds, you should initiate emergency shutdown procedures and evacuate __________. - Immediately - As soon as you see others doing so - Before power fails - After you confirm it is not a false alarm
- Immediately
Cool water is an appropriate treatment for __________. - Rashes - Minor burns - Muscle strains - Migraines
- Minor burns
One advantage of written communication is __________, which helps avoid information overload. - Encouraging preparation and editing - Referencing large amounts of complex instructions at once - It is relatively easy skill to master - There is non-verbal context available to help convey emotional information
- Referencing large amounts of complex instructions at once
What is the best way to respond to a disgruntled customer's phone call? - Refer the customer to your immediate supervisor. - Attempt to calm down the customer with positive body language. - Remain courteous and respond to their concerns in a professional manner. - Place the customer "on hold" until they are more reasonable.
- Remain courteous and respond to their concerns in a professional manner.
After a new production employee has been taken through the __________ his or her participation is documented according to company policy. - Building tour - Evacuation procedures - Safety orientation - Payroll orientation
- Safety orientation
__________ communication is humankind's oldest and most preferred medium. - Spoken - Visual - Written - Electronic
- Spoken
Which of the following is an example of effective communication? - Sticking to the point of the topic - Leaving the Receiving party with few questions - Using filler words or phrases in a message - Frequently repeating talking points.
- Sticking to the point of the topic
Observing a worker using a new piece of equipment is __________. - Required by OSHA - Uncalled for and causes worker humiliation - The best way to know that they can use it correctly - Not required if the employee has read the manufacturer's warning labels
- The best way to know that they can use it correctly
Which of the following is a valid limitation on the encoding of information? - The importance of the idea. - The bias of the Sending party. - The capabilities of the Receiving parties. - There are no valid limitations.
- The capabilities of the Receiving parties.
When creating a written message, always be sure to include the who, what, where, __________, and why information to ensure effective communication. - Cost - When - Will - If
- When
The special responsibility of the Receiver is to avoid making __________. - Preferences - Assumptions - Internal Filters - Translation Errors
- Assumptions
__________ are habits that reduce the effectiveness of the communication process. - Assumptions - Misconceptions - Barriers - Biases
- Barriers
Who is responsible when effective communication cannot be established? - The sending party - The receiving party - Both parties - External noises
- Both parties
Which of the following steps should you take when someone is injured but refuses treatment? - Notify the designated First Responder. - Leave the injured person alone. - Call 911 and stay with the injured person. - Begin administering First Aid as quickly as possible.
- Call 911 and stay with the injured person.
Emergency showers and eyewash stations must be available where __________ are used. - Bases - Fluids - Caustics or acids - Power tools
- Caustics or acids
If a message seems negative, the Receiver should ask the Sender for __________. - Cues - Clarification - Common Patterns - Concerns
- Clarification
Working together respectfully and effectively demonstrates good __________. - Independence - Resources - Communication - Philosophies
- Communication
Which of the following should be performed when drafting a business report? - Make a list of complex graphics to include. - Create an outline of each section. - Conduct a focus group for potential customers. - Begin writing your thoughts as they come.
- Create an outline of each section.
To avoid identity theft, what precaution should you take when posting to social media? - Use an outdated web browser when possible. - Make sure you use the same password for every account. - Do not provide personal information. - Reply to friend requests in a timely manner.
- Do not provide personal information.
When preparing a message, information accuracy can be improved during the __________ process. - Editing - Censoring - Organizing - Construction
- Editing
A(n) __________ is an example of both written and electronic communication. - Instructional video - Voicemail - Email - Teleconference
Which of the following emergency procedures includes the locations of fire-fighting equipment and first aid stations? - Emergency Action Plan - First Responder Assignments - Rescue and Medical Care Information - Supervisor Headcount Protocol
- Emergency Action Plan
Which of the following content is best conveyed using spoken communication? - Business contracts - Policy changes - Legal matters - Emotional conflicts
- Emotional conflicts
Which of the following is the most difficult part of the communication process? - Filtering - Decoding - Encoding - Organizing
- Encoding
A flood is an example of a(n) __________. - Incident - Environmental emergency - Unusual event - Human-caused emergency
- Environmental emergency
If you are working and find an injured worker, the first thing you should do is __________. - Wait for the First Responder to appear - Evaluate the scene so that you do not become another victim - Ask for permission to administer first aid - Check for consciousness
- Evaluate the scene so that you do not become another victim
What must be able to function for at least 15 minutes to enable employees to safely flush chemicals and foreign objects from their eyes? - Emergency shower - Emergency water hose - Eyewash station - First aid station
- Eyewash station
Vocal speeches provide instant non-verbal __________, which often leads to lazy messaging and a lack of preparedness. - Body cues - Gratification - Feedback - Clarity
- Feedback
Making assumptions about feelings, opinions, or motivations is a type of __________ that can hinder effective communication. - Noise - Brainstorm - Encoding - Filter
- Filter
Communicating __________ is important when training employees. - At the appropriate level - Loudly - In writing - In multimedia
At the appropriate level
Federal regulations require Type B fire extinguishers be labeled for __________. - The date the extinguisher was last serviced - How long the extinguisher will last when actuated - How far to stand from the fire when using it - Fire type letter and symbol, and size of fire it will extinguish
- Fire type letter and symbol, and size of fire it will extinguish
When a workplace accident occurs, a(n) __________ should be called to provide first aid. - Safety team leader - Ambulance - First responder - Shift supervisor
- First responder
Which of the following is not an effective way for a Receiver to understand the Sender? - Focusing on small details. - Ignoring simple misstatements. - Decoding the main talking points. - Avoiding distractions.
- Focusing on small details.
Typically, after an accident report is submitted a(n) __________. - Safety committee review begins - Standard operating procedure is reviewed - Investigation is closed - Formal investigation report is filed
- Formal investigation report is filed
If a Receiver wants to improve their listening habits, they should __________. - Refuse to ask questions while the Sender is engaged - Identify the Sender's cues and recognize organized patterns - Concentrate on the Sender's body language - Copy the Sender's message rather than take notes
- Identify the Sender's cues and recognize organized patterns
Evacuation routes are generally posted __________. - In the main lobby of the building - Near emergency exits - In each room of the building - Only in confined spaces
- In each room of the building
The process used to communicate safety concerns __________. - Is an important topic to cover in a safety orientation session - Is unimportant to an assembly worker - Must be approved by OSHA prior to implementation - Is a long drawn out process
- Is an important topic to cover in a safety orientation session
An important rule to follow for fire safety and containment is to __________. - Remove unnecessary fire suppressant equipment from every workstation - Keep exit paths cleared and fire doors closed - Open all windows and doors to release smoke and fumes - Fight fires with available extinguishers until the fire department arrives
- Keep exit paths cleared and fire doors closed
Which of the following gestures can be used to show that you are engaged and actively listening? - Maintain eye contact with the speaker. - Lean back in your chair. - Finish the speaker's sentences or ideas. - Participate when it is your turn to speak.
- Maintain eye contact with the speaker.
The class of fire determines the __________. - Type of flammable material - Temperature at which the fire burns - Method of extinguishing the fire - The location of the fire
- Method of extinguishing the fire
__________ is considered a universal language for communication. - English - Morse code - American Sign Language - Binary
- Morse code
If the round grounding pin is missing from an electrical cord, you should __________. - Use it only on ungrounded receptacles - Use an adapter to plug it into a three-pin receptacle - Use it only if the tool is double insulated - Never use it
- Never use it
A copy of the relevant OSHA standard must be available to workers who attend __________. - Safety committee meetings - OSHA required training - Production training - New line planning meetings
- OSHA required training
Determining the purpose and audience of a written message is the __________ step of the writing process. - Final - Penultimate - Preliminary - Least important
- Preliminary
All of the following are media that can be used to communicate a message except __________. - Paintings - Websites - Postcards - Private thoughts
- Private thoughts
Documentation of each fire drill should include the date and time of the drill and a description of the __________ to improve future performance. - Communications to the fire department about problems in the building - Creation of an alternate evacuation plan - Reprimands of employees that do not take the drill seriously - Problems observed
- Problems observed
Tetanus is a possible result from __________. - Puncture wounds from a nail - Broken bones - Second hand smoke - Sprains
- Puncture wounds from a nail
A manager is attempting to communicate a new production process, but no one seems to understand the procedure. Which of the following responses is more likely to improve communication? - The manager should repeat the information in a louder voice. - The manager should try to express the information differently. - Management should abandon the process change. - A manager with better speaking skills should explain the information.
- The manager should try to express the information differently.
Before a new machine is put into production, companies should provide __________ to the operators. - Training - Manuals - PPE - Safety guards
- Training
The fire __________ is the relationship between fuel, oxygen, and heat required for a fire to occur. - Trilogy - Triangle - Complex - Circle
- Triangle
When conveying urgent information to __________, an electronic memo is a quick and effective communication tool. - Your entire company - Corporate sponsors - Sales representatives - Potential customers
- Your entire company
The number one type of training provided to employees is __________ training, and is required by OSHA to prevent workplace injuries. - Orientation - Health and safety - First aid - Disaster response
Health and safety
Most chemicals, such as battery acid, should be flushed continually for at least __________. - 15 seconds - 5 minutes - 30 seconds - 15 minutes
- 15 minutes
To avoid potential fires, combustible materials must be kept a minimum of __________ feet from any potential ignition sources. - 100 - 10 - 35 - 65
- 35
A paper fire can be safely extinguished using a Class __________ fire extinguisher. - A - B - C - D
- A
Which of the following examples are best communicated using verbal directions? - Instructions for a task that must be completed at different locations - A list of simple tasks that can be completed by a few people - The directions for completing a very complicated task - A simple task that must be completed several times throughout the day
- A list of simple tasks that can be completed by a few people
Which of the following information is best conveyed using written communication? - An established consensus within a work group - A long list of names, dates, and addresses - A complex emotional message on a controversial topic - An urgent business presentation between multiple countries
- A long list of names, dates, and addresses
Flammable liquids should be stored in __________. - Closed containers with oily rags - A signed and locked cabinet - A well-ventilated area - An open container
- A signed and locked cabinet
A(n) __________ Receiver is fully involved in the success of the communication process. - Primary - Effective - Participating - Active
- Active
Which of the following is an example of an encoded communication? - Information that is classified top secret. - Messages that require a special key to decode. - Data that is safely stored on a password-protected computer. - An idea that has been converted to words or images.
- An idea that has been converted to words or images.
The team leader or supervisor should immediately be told of __________. - Your desire to change jobs - Any industrial injuries - Your interest in attending college classes - Stable machine operation
- Any industrial injuries
Demonstrating the skills and abilities learned is a common component of a(n) __________. - Orientation program - Apprentice program - Quality circle meeting - Team kickoff meeting
- Apprentice program
Where does communication begin? - As a Sender's idea. - In the Receiver's mind. - As an abstract concept that requires encoding. - During the transfer of information.
- As a Sender's idea.
When a first responder is the first to arrive at the scene of an injury, the first action to take is __________. - Notify the injured worker's supervisor of the injury - Check the injured worker for signs of life - Ask another employee to dial 911 and begin first aid procedures - Gather enough evidence to determine what happened
- Ask another employee to dial 911 and begin first aid procedures
If a person is a qualified First Responder, what should they do when they see a serious injury? - Dial 911 first, and then help the victim. - Guide the ambulance crew to the victim. - Dial 911 immediately and contact the safety office. - Ask someone else to dial 911 and begin administering first aid.
- Ask someone else to dial 911 and begin administering first aid.
A Receiver's __________ skill is extremely powerful and plays the greatest role in a successful communication process. - Listening - Language - Feedback - Transformation
Listening
Clear statements of expectations are needed when __________. - Training employees - Ordering lunch - Writing safety manuals - Giving directions
Training employees
The dates and charge on the fire extinguishers should be checked __________. - During the yearly fire system inspection - When the fire alarm control panel (FACP) is repaired - When performing a monthly inspection of the fire system - When inspecting the fire sprinkler system
When performing a monthly inspection of the fire system