Multiple Choice questions 802

Thermal paste was not applied between the heat sink and the CPU

After replacing the motherboard in a PC, the system overheats and fails to boot. What is most likely cause?

hybrid that process 32-bit and 64-bit

All CPUs installed in personal computers today are __________ processors.

Backup operators group

An account in which group can back up and restore any files on the system regardless of its access permission to these files?

Backup

An extra copy of data or software file that you can use if the original file becomes damaged or destroyed is also known as _______.

consult motherboard docs and use POST card

BIOS beep codes or displayed errors?

segment; then each segment is put into a packet

Before data is transmitted on a network, it is first broken up into segments. Each data segment is put into _______________.

limited account

Besides administrator, what other type account does Windows XP offer for a new account?

domain

Besides the homegroup and workgroup, what is the third way in which Windows supports accessing resources on a network?

Check connections, check in BIOS, initialize partition, and format in Disk management.

Drive not recognized?

Check for upside down data cable

Floppy LED stays on?

Action Center

For Windows 7, the _______ tracks the problems with applications, hardware, and Windows.

System File Checker (SFC)

For essential hardware devices, use _____ to verify and replace system files.

Tracks

For magnetic hard drives, each platter is divided into concentric circles called?

documentation

Good _________ helps you take what you learned into the next troubleshooting situation, train others, develop effective preventive maintenance plans, and satisfy any audits or customer or employer queries about your work.

security settings

Group Policy works by making entries in the registry, applying scripts to Windows startup, shutdown and logon processes, and affecting _____________________.

Records

Hard drive sectors are sometimes called ___________.

Boot to system recovery options and select statup repair option. or in command line bootrec /fixboot

How do you repair BOOTMGR missing?

•Passcode lock •Remote Wipe

How would you secure a smartphone and its data?

Action _Center

If Windows detects a problem while installing a device, it automatically launches the _______.

If an application has never worked, follow these steps: 1. Update Windows and search the web 2. Run the installation program or application as an administrator

If an application has never worked, you should try running the installation or application as a(n) __________________.

whine when you first plug up the power

If power supply is grossly inadequate, the computer's electrical system will _______ when you first plug in the power supply.

recover the data

If the hard drive has important data on it has not been backed up, your first priority is most likely to __________________.

Check event viewer to see if it has reported hardware failure.

If the system shuts down improperly, you can check ________________ to see if it has reported a hardware failure.

System restore

If you can identify the approximate date the error started and that date is in the recent past, use ________ to solve the problem.

This message displays if the bootmgr file is missing or corrupt.

If your BOOTMGR is missing what does this mean?

This means that either the Windows Boot Manger (bootmgr) entry is not present in the Boot Configuration Data (BCD) store or that the Boot/BCD file on the active partition is damaged or missing. It might look like this File:\Boot\BCD or Status: 0xc0000034

If your Windows Boot Configuration Data file is missing required information what does this mean?

hardware

Improper shuts and a system lockup that cause a computer to freeze and require that it is to be restarted are most likely caused by __________________.

a domain which is considered a logical group

In Windows environment, a logical of networked computers that share a centralized directory database of user account information and security for the entire group of computers is known as a _____________.

Bit locker encrytion

In Windows professional and business editions, a hard drive can be locked down by encrypting the entire Windows volume and any other volume on the drive using ___________.

Shortcut icon

In Windows, a clickable item on the desktop that points to a program you can execute, or to a file or folder is called a ___________.

user account

In Windows, a standard user account is also called a ______________.

Privileges

In Windows, rights are also called _____________.

user groups

In Windows, to which group do standard user accounts belong by default?

Administrators group

In Windows, to which group to administrator accounts belong by default?

rights or privileges

In Windows, which of the following terms refers to the tasks an account is allowed to do in the system?

Permissions

In Windows, which of the following terms refers to which user accounts or user groups are allowed access to data files and folders?

Divide and Conquer (not on the real test)

In Windows, you might want to stop all nonessential services running in the background to eliminate them as a problem. This is part of the "_______________" rule.

Check resolution settings, inverter, backlight, or damage to LCD

Laptop display blank?

principle of least privilege

Making sure the user account assigned to an employee has the required rights and no more in the called ____________.

Check Fn key

No second screen on laptop?

Check CPU fan, case fan, power supply fan, and use compressed air and vacuum.

Noisy computer?

If not SCSI, replace it

Noisy drive?

Read

One of your co-workers is attempting to access a file on a share located on a remote computer. The file's share permissions are set to allow the user full control; however, the NTFS permissions allow the user to have read access. What will be the user's resulting access level for the file?

account

Permissions are assigned to ____________.

Video, CPU, RAM. and motherboard the "big four"

Power is good, but no display?

Test AC outlet with mulimeter

Power issues?

Volumes

Primary partitions are also called ___________.

Reseat modules clean with with compressed air

RAM issuse?

Standard hard drive image

Reinstalling from which of the following is much faster than going through the detailed process of removing malware from a system?

defrag it, use disk cleanup, and AV scan

Slow hard drive?

POST

Startup BIOS communicates ______ error as a series of beeps before it tests video.

MAC address

The 48-bit identification number hard coded on every network adapter is know as the ____________.

OSBC (Data Sources Open Database Connectivity) tool in Administrative Tools this helps link to applications they normally would not use.

The ________ tool can be used to allow data files (called data sources) to be connected to application they would normally would not use.

Taskkill

The _________ command uses the process ID to kill a process.

USB port

The easiest way to temporarily install a hard drive in a system is to use a ______________ port.

file extension

The file association between a data file and an application is determined by the _____________.

10 Gbps

The four Ethernet speeds are 10 Mbps, 100 Mbps, 1 Gbps, and _______________.

Visual Processing Unit

The graphics processing until is also known as a ___________.

Shell

The portion of an OS that relates to the user and to applications is known as the _______.

32-bit/32-bit

The term x86 refers to _______-bit CPUs or processors and to _______-bit OS.

gpupdate.exe at command prompt (might not be on big test)

To apply a new policy, you can restart the computer or enter which of the following options at a command prompt?

F8 before Window loads

To boot to Safe Mode, press _____ before Windows loads.

Adapter

To configure Windows to provide QoS for applications, you must enable QoS for the network connection and ___________.

Check if CPU is secure, CPU fan, heat sink and thermal compound, and overclocking settings in BIOS

Trouble with CPU?

Anonymous users

Users who have not been authenticated on a remote computer are called _______.

Computer Management Console

Using business and professional editions of Windows, user accounts can be assigned to different user groups using ____________.

Graphic Processing Unit

Video cards have their own processor. What is this processor called?

Web browser/server

What are the most popular client/server application on the internet?

•Standard Window •Elevated window

What are the two levels of command prompt windows supported by Windows 7 and Vista?

Bad driver

What can be the cause of a blue screen error?

Security Center

What can be used in Windows Vista to confirm Windows Firewall, Windows Update, and anti-malware settings?

Management Console in business and professional editions of Windows

What can use on Windows business and professional editions to create your own user groups?

DIVIDE_BY_ZERO_ERROR is most likely caused by an application.

What error is most likely caused by an application?

UNEXPECTED_KERNEL_MODE_TRAP is most likely caused by bad memory

What error is most likely caused by bad memory?

GMAIL

What is a common e-mail service that people use on their smartphone?

Hard drive is corrupt; try checkdsk /r

What is indicated by the NTFS_FILE_SYSTEM error?

Master Boot Record

What is name of the sector where Windows stores the partition table?

Windows System Protection

What is the Windows utility that automatically backs up system files and stores them on the hard drive at regular intervals and just before you install software or hardware?

Client/server model

What is the communication model most commonly used between computer on a network or the internet?

online backup

What is the easiest and most reliable, but most expensive, backup solution for individuals and small organizations?

One computer must be able to find the other

What is the first step in establishing communication between two computers using a local network or internet?

interview customer and backup data

What is the first step in troubleshooting?

Windows could not read the paging file (pagefile.sys)

What is the immediate problem causes the KERNEL_DATA_INPAGE_ERROR message?

Desktop

What is the initial screen that is displayed after the user logs on Windows is loaded?

4 GB

What is the maximum memory supported by the 32-bit version of Windows 7 Home Basic?

Aero

What is the name of Windows 7 3-D user interface?

ActiveX

What is the name of a small app or add-on that can be downloaded from a web site along with a web page and is executed by IE to enhance the web page?

Windows Defender

What is the name of anti-spyware included in Windows 7/Vista?

Active partition

What is the name of the bootable partition that the startup BIOS turns to when searching for an OS to startup?

Process identify (PID)

What is the name of the number that identifies each running process?

Low-level formatting

What is the name of the process used by hard drive manufactures for marking sectors?

Disk Management

What is the primary tool for managing hard drives in Windows?

devmgmt.msc

What is the program file name for Windows Device Manager?

diskmgmt.msc

What is the program file name for Windows Disk Management?

gpedit.msc Windows professional and business edition

What is the program file name for the Group Policy Console?

Upgrade Advisor

What is the simplest way to find out if a system can be upgraded to Windows 7?

TCP/IP

What is the suite of protocols used in almost all networks today?

TPM

What is used by BitLocker to provide an encryption key and to protect data?

POST card

What monitors the boot process and reports any errors that occur, usually as coded numbers on a small LED panel?

Power supply. Are connectors securely connected? Use a power supply tester to check for correct voltage outputs

What should you do if fans spin but no power gets to other devices?

Unplug the computer

What should you do if there is smoke or burning smell coming from a computer?

System Configuration

What tool can be used to disable a service at startup?

Digital signature

What verifies that the application is not a rouge application and that is certified as Windows compatible?

Properties then service console

When a service fails to start, you can use a service's ________ box in service console to find the path and filename to the executable program.

Event viewer

When troubleshooting, the ______ logs might give clues about applications and the system.

Application

When two computers communicate using a local network or the Internet, communication happens at three levels. In addition to hardware and OS, what is the third level?

Press the up arrow

When working in the Command Prompt window, how can you retrieve the last command entered?

Press ctrl+pause

When working in the Command Prompt window, how can you terminate a command before it is finished?

cls

When working in the Command Prompt window, which command will clean the window?

DSCP (Differentiated Services Code Point) value the highest number is 63 is the highest priority (might not be on big test)

When writing a policy, which of the following determines the priority level?

everyone group

When you share a file or folder on the network or homegroup, by default, Windows gives access to the _______.

Privacy Tab

Where in Internet Explorer can you block cookies from invading your privacy?

Diskpart

Which Windows command can be used to manage hard drives, partitions, and volumes?

Ipconfig

Which command can display TCP/IP configuration information and refresh the TCP/IP assignments to a connection including its IP address?

CHKDSK

Which command should you use to find out the integrity of a hard drive?

Ping

Which command tests connectivity by sending an echo request to a remote computer?

RD

Which command would use to delete an empty directory?

list disk

Which diskpart command lists installed hard disk drives?

Active

Which diskpart command makes the selected partition the active partition?

clean

Which diskpart command removes any partition or volume information from the selected disk?

Authenticated Users group

Which group includes all user accounts that can access the system except the Guest account?

Scheduled Backups

Which of the features is included in Windows 7 Home Basic?

Windows 7 Professional

Which of the following Windows 7 editions support Windows XP Mode?

Windows 7 Ultimate

Which of the following Windows 7 editions support multiple languages?

OEM License

Which of the following Windows 7 license types can only be installed on a new PC for resale?

power users

Which of the following Windows XP groups can read from and write to parts of the system other than its own user profile folders, install applications, and perform limited administrative tasks?

guest group

Which of the following Windows groups has limited rights on the system and is given a temporary profile that is deleted when the use logs off?

•The computer always freezes an error message onscreen until you turn it off. •The computer cannot function properly until the error is resolved.

Which of the following are accurate statements about STOP errors?

•Norton Ghost •Acronis True Image so third party software in general

Which of the following are programs that you as a technician can use to create an image backup on a computer running Windows XP?

•WinRE •Last Known Good Configuration •Recovery Console

Which of the following gives you the ability to recover an OS if you have a system boot failure?

Terabyte

Which of the following is roughly equivalent to one trillion bytes?

Quality of Service (QoS)

Which of the following options can improve network performance for an application by raising its priority for allotted network bandwidth?

Paper jam

Which of the following printer failures is described as a condition in which the internal feed mechanism stopped working temporarily?

Loopback plug

Which of the following tools can illuminate a network card's LED light when connected?

The Services Console (services.msc)

Which of the following tools could be used to controls the Windows and third party services installed on a system?

System Configuration (Msconfig.exe)

Which of the following tools could be used to find out what processes are launched at startup and to temporarily disable a process from loading?

Sync Center

Which of the following utilities enables Windows 7 users to edit a file offline, and then automatically update the changes when the user returns back to the office?

User manuals often list error messages and their meanings.

Which statement regarding user manuals is correct?

Task Manager

Which tool is used in Windows to kill locked up or non-responding application?

System File Checker

Which tool protects system files and keeps a cache of current system files in case it needs to refresh a damaged file?

Administator

Which type of Windows account has complete access to the system and can make changes that affect the security of the system and other users?

User-based

Which types of policies are applied just before the logon screen appears?

Windows 7 Home basic

Which version of Windows 7 has limited features and is available only in underdeveloped countries?

Windows 7 Enterprise

Which version of Windows 7 includes BitLocker Drive Encryption?

Enable boot logging; This option starts the computer with all normal drivers and settings and also creates a file called ntbtrlog.txt in the default Windows folder. Restart the Computer in Safe Mode and open the file with Notepad or WordPad to determine the last driver file that loaded. You can update the driver to restore your system to working condition.

Windows doesn't finish starting normally, and you want to know what device driver or process is preventing it from working?

Boot computer in Normal mode, click Start, Run, and then type MSconfig

Windows is loading programs you don't need during its start up process.

Last Known good configuration; you need to reinstall hardware or software installed after that time.

Windows won't start after you install a new hardware or software, what is the first step?

Enable low resolution video (640x480) but retains the color settings normally used.

Windows won't start after you install different video cards or monitor?

Safe Mode; roll back the drivers; restart.

Windows won't start after you upgrade a device driver, what is the first step?

Safe mode with networking; you can use Windows update and the internet, but some devices won't work in this mode. This mode uses 640x 480 resolution but retains the color settings normally used.

Windows won't start normally, but you need to access to the Internet to research the problems or download updates?

Open Backup and Restore in the Control Panel to find the option to create an Emergency Repair Disk.

You are contacted by a customer who is running a preinstalled copy of Windows 7. The client wants to be able to boot the system if the OS fails. Where should the client look for the option to create an emergency disk?

Establish a theory of probable cause

You are helping a customer with an Internet connectivity problem. The customer tells you that the computer cannot connect to a favorite website. After quickly analyzing the computer, you note that it cannot connect to any websites. What should you do next?

Enable SSID and configure WPA2

You are setting up a SOHO wireless network. Which of the following provides the best security?

MSConfig displays startup programs and services disable some items for a cleaner boot.

You are the desktop technician for you company. After some programs that affect system startup were installed on a particular system, it is running slower. Which of the following programs can you use to view startup programs and services and to set up a clean boot environment for diagnostics?

Overheating or faulty RAM, motherboard or processor

You are troubleshooting a system that shuts down unexpectedly. What is the most likely source of the problem?

Easy Transfer

You are upgrading a computer from Windows Vista to Windows 7. What is the best tool to use to move a user's documents and file settings?

Have a backup schedule for your users' documents

You are working as a desktop technician for your company. You have been asked to create a way to protect all users' documents in case they are deleted. Which of the following should you do?

WinRE

You are working on a computer running the Windows 7 OS. You get a boot error. What option would you use first to recover your system to normal?

Windows Recovery Console (XP only)

You are working on a computer running the Windows XP operating system. You receive a boot error that the NTLDR is missing or corrupt. Which of the following could you use to restore this file?

Search; Run

You can look for a program file or command by clicking on the Start button and entering the name in a box. In Vista, the box is labeled the ________ box, and in Windows XP, it is labeled the _________ box.

Disk Management

You have been asked by a customer to add a second optical drive, to be referenced as M: on a computer running Windows 7. What is the best place to accomplish this?

Use Windows Device manger.

You have determined that the USB controller is malfunction. What should you do first to troubleshoot this problem?

ASR (Automated System Recovery) option in NTBackup restores the systems state.

You have just set up a new user's computer that is running the Windows XP OS. This user wants to make sure that the computer's system state can be restored if a failure occurs. What system recovery option would you want to set up?

The onboard video of the motherboard is still enabled in BIOS

You just finished upgrading a video card in a PC. When you reboot the system nothing displays on the screen. What is the cause?

Troubleshooting item in the Control panel

You need to automatically check for performance issues in Windows 7. Which tool is the best option?

127.0.0.1

You want to verify that the local computer's network card is functioning properly. What is the IP address you should use?

LCD inverter

You work at a PC bench and receive a laptop that has a dim display. You confirm that is is a hardware issue. What part should you replace first?

TRACERT

Your boss asks you to find a list of routers along a given path through multiple networks. What command can help you?

Disconnect the network cable from the computer.

Your customer has a computer called "comp123" that has been by a worm. The worm has propagated to at least 30 other computers on the network. What should you do first before attempting to remove the worm from the computer named "comp112"?

Replace the rubber bumpers.

Your customer's laptop's LCD is being scratched by the keyboard when the lid is closed. What would prevent this from happening?

SFC (System File Check) this refreshes damaged files

______________ protects system files and keeps a cache of current system files in case it needs to refresh a damage file.

Check lithium battery

time/date resets to Jan. 1st, 2000?

BSOD=blue screen error a stop error happens when processes running in kernel mode encounter a problem and Windows must stop the system

A ________________ happens when processes running in kernel mode encounter a problem and Windows must stop the system.

Regsvr32.exe programs is run from the command line to reregister "lost" DLLs that are present on the system but not listed in the registry.

A client needs help with an application that cannot find some of its DLL files. The DLL files are in the correct folder for the application. Which of the following programs or procedures should be use to solve the problems?

Safe Mode with networking

A computer cannot boot normally but can boot in Safe Mode. Which of the following startup options will enable you to download needed updates to get the computer working properly again?

By choosing a restore point just prior to recent hardware and software changes, you quickly restore the system to good working order.

A computer has stopped working after several hardware and software changes were made to it on the previous day before you were called. What is the fastest and most reliable way to restore the computer to good working order?

Proxy server this controls the bandwidth and controls which sites they can access (like the big fence around the castle) the employees have to go to the proxy server to get on the internet it caches the sites they visit :)

A computer that intercepts requests that a browser makes of a server is known as a(n) ___________.

IPCONFIG/FLUSHDNS

A customer cannot access some Internet websites but can connect to resources inside the LAN. You can use the PING command to test the user's connectivity. What command should you run next to troubleshoot this issue?

File association has been removed

A customer reports to you that he can longer open any .tiff files. What is most likely the cause?

The fuser is damaged

A customer's laser printer is printing a blank streak along one edge of each page, but is otherwise printing normally. What is most likely the reason?

Video Card

A laptop you are troubleshooting will not display any through the laptop's screen or through external monitors. What should you replace?

Task Manager

A program is no longer responding. Where would a technician go to end the program?

Reformat the drive as NTFS

A technician is attempting to backup 5 GB of data to an external hard drive that has been formatted as FAT32; however, the backup keeps failing. What is the best way to solve the problem?

The printer doesn't support the job's language

A user attempts to print a large image but only half the graphic prints out. What is most likely reason for this?