NBE Funeral Service Marketing/Merchandising, NBE Funeral Service Marketing/Merchandising, NBE Glossary: Funeral Service Merchandising, FSE 1150 Cremation Final Review, Cremation NBE, DEAD management & merchandising & casket parts, Cremation, Compend-...
The gauge of a steel casket is equivalent to the number of steel sheets placed on top of one another to equal the thickness of how many inches?
1
The FTC Funeral Rule requires that the Outer Burial Container Price List contain the: 1-Name of the funeral home 2-Effective date of the price list 3-Price of any grave opening and closing 4-Price of any vault installation fee
1 and 2 only
While making funeral arrangements for a traditional burial, the practitioner should explain and discuss which of the following? 1-Casket warranty 2-Cemetery requirements 3-Crematory requirements 4-Embalming warranty
1 and 2 only
If the total sales for the year were $4,000,000 and $450,000 of that was due to the sale of merchandise, what percentage of Gross Profit was due to the sale of merchandise?
11.25%
How many caskets, according to merchandising guidelines, should be shown in a casket selection room?
12 minimum and 30 maximum
If the thickness of ferrous caskets is reported as gauge, a casket 1/16 inch thick would be:
16 gauge
The dimensions of a particular steel casket are 6'6" long and 23" wide. A casket invoiced as 6'6" XX would be how many inches wide?
27
Long-term goals are usually set for:
3 - 5 years
If a funeral director purchased a casket for $350.00 and sold it for $950.00 the consumer value index for that piece of merchandise would be:
37%
Which of the following regarding the Federal Trade Commission (FTC) requirements is true?
A General Price List must have all prices itemized
A satin finish is
A type of semi-luster or semi-gloss finish that is smooth with well defined fine lines or striations
The indirect method of approach for casket selection requires:
Adequate pre-counseling
The art of making the public aware of the services or commodities that a business has for sale is
Advertising
A burial vault which is closed by lowering the dome over the base describes a(n):
Air seal
An unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining:
Alternative container
Stainless steel is
An alloy of steel, copper, and chromium
The meeting between the funeral director and the client family during which the funeral arrangements are discussed is referred to as the:
Arrangement conference
A single handle in which the lug, arm, and bar are combined in one unit is termed
Bail handle
That part of the casket handle, attached to the lug or arm, which is grasped by the casketbearer is called the
Bar
The part of the casket handle which is grasped by the pallbearers is the:
Bar
Precious metals such as bronze and copper are measured using the
Browne and Sharpe Method
Non-ferrous caskets usually have which of the following finishes?
Brushed
When bare metal is scratched with an abrasive material and then finished until a smooth high gloss is obtained it is called
Brushed finish
A gloss finish is
Burnished
How does the practitioner utilize the "direct method" of selling a casket?
By remaining in the selection room
The topmost part of the casket is the:
Cap
A rigid container which is designed for the encasement of human remains and which usually is constructed of wood, metal, fiberglass, plastic or like material:
Casket
Printed or typewritten list of the caskets and alternative containers normally offered for sale by the funeral provider which do not require special ordering:
Casket price list
"Let the seller beware" is also known by which Latin term?
Caveat venditor
A wedge-shaped burial container, which is broader at the shoulders than at the head or feet is called a:
Coffin
The percentage derived by dividing the wholesale amount of the merchandise by the retail price of the merchandise yields the:
Consumer value index
This metal is malleable, ductile, and has a reddish-brown color:
Copper
Which type of metal is can be described as malleable, ductile, and having a reddish-brown color?
Copper
Which of the following is NOT an interior style for a casket?
Crepe
An exterior casket finish in which the metal is coated with a substance that wrinkles as it dries describes a(n)
Crinkled finish
A form of casket interior created by placing the lining material on a metal form, weights added, the material steamed, and then attached to a suitable upholstery material is called a(n)
Crushed interior
Hardwoods are from trees that are
Deciduous
Support from the funeral director is most recognizable in what type of selection room approach?
Direct
Backing materials for interior casket fabric include
Domet
Which of the following is an "end" or "corner" design for a casket shell?
Elliptic
An exterior material covering a casket with a raised design above the surface is said to be:
Embossed
A term which refers to the lug on a casket is the:
Escutcheon
Similar to the full couch perfection cut, this casket contains no inner foot panel, however, a blanket is used to cover the lower portion of the deceased:
Eternity Bed
Padding materials commonly used in casket interiors include
Excelsior
The Magnuson-Moss Warranty Act concerns:
Expressed and implied warranties
A metal that is derived from iron is:
Ferrous
Metals are classified as
Ferrous metal and non-ferrous metal
None of the 16 items required by the rule to be separately itemized on the GPL can be listed as Free or No Charge. Items not required by the rule can be listed as:
Free
Which of the following is NOT specifically required by the Federal Trade Commission (FTC)?
Funeral Agreement Form
Which one of the following is NOT specifically required by the Federal Trade Commission?
Funeral Agreement Form
The goods which are sold or offered for sale directly to the public for use in connection with funeral services:
Funeral goods
A printed or typewritten list of goods and services offered for sale by a funeral provider with retail prices:
General Price List
A heavy durable cotton fabric with a short (1/8 inch or less), thick, velvety nap on one side describes all of the following except
High pile
That portion of the casket interior covering the hinges that attach the casket cap to the casket body and usually extends from the roll to become a part of the body lining describes the
Hinge cover
Chromium is added to carbon steel primarily to:
Increase the resistance to rust and corrosion
A record listing the merchandise on hand at any given point in time is called a(n):
Inventory
A metal that is said to be ferrous contains primarily which element?
Iron
Ferrous metals contain
Iron
When explaining casket differences to a family, the term "protective" indicates that the casket:
Is designed to resist the entrance of outside elements
The method of price quotation by which each unit of service and/or merchandise is priced:
Itemization
Automotive equipment made available for hire is called:
Livery
Laminates are
Made by uniting superimposed layers of different materials
The most effective location for a casket selection room in the funeral home is the:
Main level
The purchasing, pricing, display and sale of a product is known as:
Merchandising
A request (usually made by a surviving family member) for a funeral home to transfer a deceased to the funeral home is called:
Notification of death
Which of the following is classified as a hardwood?
Oak
The turned under edge or horizontal portion of the rim which comes into contact with the gasket or body ledge flange is the
Ogee flange
What is the most commonly accepted means of measuring the thickness of copper and bronze caskets?
Ounces per square foot
Any container which is designed for placement in the grave around the casket including, but not limited to burial vaults, grave boxes, and grave liners:
Outer burial container
An aesthetic covering for the foot cap or inner foot panel of the casket is called a(n)
Overlay
In casket manufacturing, kapok is used as:
Padding material
An example of a softwood species casket would be:
Pine
A method of molding plastic by injecting molten plastic into a die results in
Plastic extrusion molding hardware
Which type of construction material is composed of thin sheets of wood glued together so that the grains of each layer are at right angles to each other?
Plywood
Masselin is
Pressed paper in a sheet form
The price increments between casket prices, when arranged in order of their increasing value, is called price:
Progression
A component part of the casket interior which lines the rim and surrounds the cap panel is the
Puffing
Variable costs, amount of workmanship involved, and the species available are:
Reasons why hardwood caskets may cost more than metal caskets
All of the following disclosures are required on the General Price List by the FTC Funeral Rule EXCEPT:
Reference to state laws
Wood caskets can have all of the following finishes except
Scratched
This wood is light in texture, non-resistant, and easily worked. It comes from a conifer tree:
Softwood
A metal alloy of steel, chromium, and sometimes nickel which is used in casket construction that is noted for its ability to resist rust is
Stainless steel
A hardware production method of lesser expense whereby the casket hardware sections are pressed out on a hydraulic press produces
Stamped hardware
When the interior fabric of the casket is drawn smooth, flat, and tight with no design, it is
Tailored
A style of casket interior in which the material is drawn or gathered in parallel fashion in a multiple needle head sewing process is called a(n)
Tailored interior
Developed in the "strategic planning process" is:
The goal
One part of the "planning process" is called:
The mission statement
A 22 gauge casket is
Thinner than 20 gauge
A molding along the uppermost edge of the body panels is known as the
Top body molding
The efforts of all the members in an organization directed to ensure that quality in the production of goods and services is achieved is known as:
Total quality management
A style of casket interior created by placing a padding material between a lining material and a backing material, with subsequent stitches taken forming small raised puffs is called a(n)
Tufted interior
Ferrous metals such as iron and steel are measured using the
United States Standard Gauge
Another term for the "extendover" is the:
Valance
A family desires a sealed outer burial container to protect the casket. The best option to be offered to the family for selection should be a:
Vault
What casket lining material is considered the standard for expensive caskets?
Velvet
Which one of the following casket interiors is considered the standard for expensive caskets?
Velvet
A scheduled time when the deceased is presented for viewing in a casket so that family and friends may come together is known as:
Visitation
Plywood is an example of a(n)
Wood veneer
If a consumer does not want to accept, or look at the General Price List then:
You do not have to do anything else
Galvanizing is a process in which steel is coated with:
Zinc
