NCLEX questions therapeutic communication

A client states, "You won't believe what my husband said to me during visiting hours. He has no right treating me that way." Which nursing response would best assess the situation that occurred? A "Does your husband treat you like this very often?" B "What do you think is your role in this relationship?" C "Why do you think he behaved like that?" D "Describe what happened during your time with your husband."

"Describe what happened during your time with your husband."

A client who frequently exhibits angry outbursts is diagnosed with antisocial personality disorder. Which appropriate feedback should a nurse provide when this client experiences an angry outburst? A "Why do you continue to alienate your peers by your angry outbursts?" B "You accomplish nothing when you lose your temper like that." C "Showing your anger in that manner is very childish and insensitive." D "During group, you raised your voice, yelled at a peer, left, and slammed the door."

"During group, you raised your voice, yelled at a peer, left, and slammed the door."

After fasting from 10 p.m. the previous evening, a client finds out that the blood test has been canceled. The client swears at the nurse and states, "You are incompetent!" Which is the nurse's best response? A "Do you believe that I was the cause of your blood test being canceled?" B "I see that you are upset, but I feel uncomfortable when you swear at me." C "Have you ever thought about ways to express anger appropriately?" D "I'll give you some space. Let me know if you need anything."

"I see that you are upset, but I feel uncomfortable when you swear at me."

The nurse is caring for a postoperative patient who is still having pain despite analgesia administration. Which statement by the nurse best reflects therapeutic communication? 1 "I think your doctor needs to know that you're still in pain." 2 "What do you want me to do about your pain problem?" 3 "When it comes to pain, your doctor tends to undermedicate his patients." 4 "Your pain will be a lot better in the morning."

"I think your doctor needs to know that you're still in pain."

Which therapeutic communication technique should the nurse use when communicating with a client who is experiencing auditory hallucinations? A "My sister has the same diagnosis as you and she also hears voices." B "I understand that the voices seem real to you, but I do not hear any voices." C "Why not turn up the radio so that the voices are muted." D "I wouldn't worry about these voices. The medication will make them disappear."

"I understand that the voices seem real to you, but I do not hear any voices."

A client diagnosed with dependant personality disorder states, "Do you think I should move from my parent's house and get a job?" Which nursing response is most appropriate? A "It would be best to do that in order to increase independence." B "Why would you want to leave a secure home?" C "Let's discuss and explore all of your options." D "I'm afraid you would feel very guilty leaving your parents."

"Let's discuss and explore all of your options."

A newly admitted client diagnosed with obsessive-compulsive disorder (OCD) washes hands continually. This behavior prevents unit activity attendance. Which nursing statement best addresses this situation? A "Everyone diagnosed with OCD needs to control their ritualistic behaviors." B "It is important for you to discontinue these ritualistic behaviors." C "Why are you asking for help if you won't participate in unit therapy?" D "Let's figure out a way for you to attend unit activities and still wash your hands."

"Let's figure out a way for you to attend unit activities and still wash your hands."

A student nurse tells the instructor, "I'm concerned that when a client asks me for advice I won't have a good solution." Which should be the nursing instructor's best response? A "It's scary to feel put on the spot by a client. Nurses don't always have the answer." B "Remember, clients, not nurses, are responsible for their own choices and decisions." C "Just keep the client's best interests in mind and do the best that you can." D "Set a goal to continue to work on this aspect of your practice."

"Remember, clients, not nurses, are responsible for their own choices and decisions."

An instructor is correcting a nursing student's clinical worksheet. Which instructor statement is the best example of effective feedback? A "Why did you use the client's name on your clinical worksheet?" B "You were very careless to refer to your client by name on your clinical worksheet." C "Surely you didn't do this deliberately, but you breached confidentiality by using the client's name." D "It is disappointing that after being told, you're still using client names on your worksheet."

"Surely you didn't do this deliberately, but you breached confidentiality by using the client's name."

Which nursing statement is a good example of the therapeutic communication technique of offering self? A "I think it would be great if you talked about that problem during our next group session." B "Would you like me to accompany you to your electroconvulsive therapy treatment?" C "I notice that you are offering help to other peers in the milieu." D "After discharge, would you like to meet me for lunch to review your outpatient progress?"

"Would you like me to accompany you to your electroconvulsive therapy treatment?"

Nurse Patrick is interviewing a newly admitted psychiatric client. Which nursing statement is an example of offering a "general lead"? A "Do you know why you are here?" B "Are you feeling depressed or anxious?" C "Yes, I see. Go on." D "Can you chronologically order the events that led to your admission?"

"Yes, I see. Go on."

A client tells the nurse, "I feel bad because my mother does not want me to return home after I leave the hospital." Which nursing response is therapeutic? A "It's quite common for clients to feel that way after a lengthy hospitalization." B "Why don't you talk to your mother? You may find out she doesn't feel that way." C "Your mother seems like an understanding person. I'll help you approach her." D "You feel that your mother does not want you to come back home?"

"You feel that your mother does not want you to come back home?"

Which nursing statement is a good example of the therapeutic communication technique of focusing? A "Describe one of the best things that happened to you this week." B "I'm having a difficult time understanding what you mean." C "Your counseling session is in 30 minutes. I'll stay with you until then." D "You mentioned your relationship with your father. Let's discuss that further."

"You mentioned your relationship with your father. Let's discuss that further."

A client is struggling to explore and solve a problem. Which nursing statement would verbalize the implication of the client's actions? A "You seem to be motivated to change your behavior." B "How will these changes affect your family relationships?" C "Why don't you make a list of the behaviors you need to change." D "The team recommends that you make only one behavioral change at a time."

"You seem to be motivated to change your behavior."

A patient diagnosed with terminal cancer says to the nurse "I'm going to die, and I wish my family would stop hoping for a cure! I get so angry when they carry on like this. After all, I'm the one who's dying." Which response by the nurse is therapeutic? A "Have you shared your feelings with your family?" B "I think we should talk more about your anger with your family." C "You're feeling angry that your family continues to hope for you to be cured?" D "You are probably very depressed, which is understandable with such a diagnosis."

"You're feeling angry that your family continues to hope for you to be cured?"

A mother rescues two of her four children from a house fire. In the emergency department, she cries, "I should have gone back in to get them. I should have died, not them." What is the nurse's best response? A "The smoke was too thick. You couldn't have gone back in." B "You're feeling guilty because you weren't able to save your children." C "Focus on the fact that you could have lost all four of your children." D "It's best if you try not to think about what happened. Try to move on."

"You're feeling guilty because you weren't able to save your children."

When the community health nurse visits a patient at home, the patient states, "I haven't slept the last couple of nights." Which response by the nurse illustrates a therapeutic communication response to this patient. A "I see." B "Really?" C. "You're having difficulty sleeping?" D "Sometimes, I have trouble sleeping too."

"You're having difficulty sleeping?"

A patient with a diagnosis of major depression who has attempted suicide says to the nurse, "I should have died! I've always been a failure. Nothing ever goes right for me." Which response demonstrates therapeutic communication? A "You have everything to live for." B "Why do you see yourself as a failure?" C "Feeling like this is all part of being depressed." D. "You've been feeling like a failure for a while?"

"You've been feeling like a failure for a while?"

A client with a history of major depression tells the nurse "I wish I weren't alive. I have been a failure my entire life and I am totally useless to anyone." The most therapeutic response to the client is: A "You've been feeling like a failure your entire life?" B "You shouldn't talk like that. You're not a failure." C "Once the antidepressants start working you will feel better about yourself." D "Things could be worse. You should be grateful for what you have."

"You've been feeling like a failure your entire life?"

A client on an inpatient psychiatric unit tells the nurse, "I should have died because I am totally worthless." In order to encourage the client to continue talking about feelings, which should be the nurse's initial response? A "How would your family feel if you died?" B "You feel worthless now, but that can change with time." C "You've been feeling sad and alone for some time now?" D "It is great that you have come in for help."

"You've been feeling sad and alone for some time now?"

The nurse calls security and has physical restraints applied when a client who was admitted voluntarily becomes both physically and verbally abusive while demanding to be discharged from the hospital. Which represents the possible legal ramifications for the nurse associated with these interventions? Select all that apply. A Libel B Battery C Assault D Slander E False Imprisonment

B Battery C Assault E False Imprisonment

A patient is exhibiting signs and symptoms of anxiety. What should be the first step in establishing communication with him or her? 1 Providing good personal hygiene 2 Letting the patient make as many choices as possible 3 Being nonjudgmental and accepting of feelings 4 Exhibiting appropriate nonverbal behaviors and active listening skills

Exhibiting appropriate nonverbal behaviors and active listening skills

Which therapeutic communication technique is being used in this nurse-client interaction? Client: "When I am anxious, the only thing that calms me down is alcohol." Nurse: "Other than drinking, what alternatives have you explored to decrease anxiety?" A Reflecting B Making observations C Formulating a plan of action D Giving recognition

Formulating a plan of action

You are the nurse assigned to care for a 4-year-old child who was involved in an automobile accident. She is withdrawn and is not communicating readily with the staff. What strategy can you use to interact with her? A. Ask her open-ended questions. B. Give her paper and crayons. C. Ask her family for help. D. Consult the staff psychologist.

Give her paper and crayons.

The nurse is preparing to provide patient education. Which question is most appropriate for the nurse to ask? 1 Are you ready to learn now? 2 Can you use a computer? 3 Is your family here to learn also? 4 How do you best learn?

How do you best learn?

A client states: "I refuse to shower in this room. I must be very cautious. The FBI has placed a camera in here to monitor my every move." Which of the following is the therapeutic response? a. "That's not true." b. I have a hard time believing that is true." c. "Surely you don't really believe that." d. "I will help you search this room so that you can see there is no camera."

I have a hard time believing that is true."

A patient's unresolved feelings related to loss would be MOST LIKELY observed during which phase of the therapeutic nurse-patient relationship? A Trusting B Working C Orientation D Termination

In the termination phase, the relationship comes to a close. Ending treatment sometimes may be traumatic for patients who have come to value the relationship and the help. Because loss is an issue, any unresolved feelings related to loss may resurface during this phase. The remaining options are not specifically associated with this issue of unresolved feelings.

Which statement demonstrates the most effective strategy for providing teaching to a depressed patient? A. Information is given to the patient in small amounts. B. Information is given to the patient in written form. C. Patients who are depressed do not benefit from health teaching. D. Patients who are depressed respond better to the NAP for health teaching.

Information is given to the patient in small amounts.

In the symbolic interactionist view of communication, how is the meaning of the message determined? A It is predetermined by the person initiating the interaction. B It is mutually negotiated between the individuals involved in the interaction. C It is based on the recipient's perception and interpretation. D It is transferred from the sender to the receiver.

It is mutually negotiated between the individuals involved in the interaction.

The nurse is caring for a client who is hard of hearing. To facilitate communication with the client, the nurse will: A Make sure the client can see her lips move when she is speaking. B Ask closed-ended questions. C Stand 5 to 8 feet from the client when speaking. D Speak slowly, using monosyllabic words whenever possible.

Make sure the client can see her lips move when she is speaking.

When reviewing the admission assessment, the nurse notes that a patient was admitted to the mental health unity involuntarily. Based on this type of admission, the nurse should provide which intervention for this patient? A Monitor closely for harm to self or others. B Assist in completing an application for admission. C Supply the patient with written information about their mental illness. D Provide an opportunity for the family to discuss why they felt the admission was needed.

Monitor closely for harm to self or others.

A visitor from another country became ill and required hospitalization. He is having difficulty getting the staff to understand his needs. Which approach by the nurse demonstrates the most cultural sensitivity? 1 Asking one of the patient's family members to help with the communication process 2 Using good eye contact while speaking clearly with easily understood words 3 Obtaining a medical interpreter to facilitate the communication process 4 Touching the patient more often while assessing him to make him feel that the nurse cares about him

Obtaining a medical interpreter to facilitate the communication process

The nurse is discussing problem-solving strategies with a client who recently experienced the death of a family member and the loss of a full-time job. The client says to the nurse, "I hear what you're saying to me, but it just isn't making any sense to me. I can't think straight now." The client is expressing feelings of: A Hostility. B Overload. C Disqualification. D Rejection.

Overload.

A nurse is working with a potentially threatening patient. Which nursing intervention is most appropriate? 1 Speaking clearly and slightly louder so the patient does not need the nurse to repeat what was said. 2 Positioning himself or herself near the exit of the room to prevent being blocked by the patient. 3 Bringing in other team members so the patient knows there are others to help him or her gain control. 4 Asking the patient which comfort measures he or she uses when he or she becomes out of control.

Positioning himself or herself near the exit of the room to prevent being blocked by the patient.

Which therapeutic communication technique is being used in this nurse-client interaction? Client: "My father spanked me often." Nurse: "Your father was a harsh disciplinarian." A Restatement B Offering general leads C Focusing D Accepting

Restatement

When interviewing a client, which nonverbal behavior should a nurse employ? A Maintaining indirect eye contact with the client B Providing space by leaning back away from the client C Sitting squarely, facing the client D Maintaining open posture with arms and legs crossed

Sitting squarely, facing the client

The nurse is interacting with a client and observes the client's eyes moving from side to side prior to answering a question. The nurse interprets this behavior as: A The client responding to auditory hallucinations. B The client processing auditory information. C The client engaging in intrapersonal communication. D The client being bored with the interaction.

The client processing auditory information.

After assertiveness training, a formerly passive client appropriately confronts a peer in group therapy. The group leader states, "I'm so proud of you for being assertive. You are so good!" Which communication technique has the leader employed? A The nontherapeutic technique of giving approval B The nontherapeutic technique of interpreting C The therapeutic technique of presenting reality D The therapeutic technique of making observations

The nontherapeutic technique of giving approval

The nurse asks a newly admitted client, "What can we do to help you?" What is the purpose of this therapeutic communication technique? A To reframe the client's thoughts about mental health treatment B To put the client at ease C To explore a subject, idea, experience, or relationship D To communicate that the nurse is listening to the conversation

To explore a subject, idea, experience, or relationship

What is the purpose of a nurse providing appropriate feedback? A To give the client good advice B To advise the client on appropriate behaviors C To evaluate the client's behavior D To give the client critical information

To give the client critical information

A patient experiencing disturbed thought processes believes that his food is being poisoned. Which communication technique should the use to encourage the patient to eat? A Using open-ended questions and silence B Sharing personal preference regarding food choices C Documenting reasons why the patient does not want to eat D Offering opinions about the necessity of adequate nutrition

Using open-ended questions and silence

A nurse is working with an older adult with a cognitive impairment who is having a tantrum and acting hostile toward other patients in the dayroom. Which approach by the nurse is most appropriate to handle this situation? 1 Asking three other staff members to help put the patient back to bed 2 Using the patient's favorite crackers to distract him from the other patients 3 Explaining to the patient how he will benefit by behaving better 4 Asking the family how they managed the tantrums while the patient was still living at home

Using the patient's favorite crackers to distract him from the other patients

A client slammed a door on the unit several times. The nurse responds, "You seem angry." The client states, "I'm not angry." What therapeutic communication technique has the nurse employed and what defense mechanism is the client unconsciously demonstrating? A Making observations and the defense mechanism of suppression B Verbalizing the implied and the defense mechanism of denial C Reflection and the defense mechanism of projection D Encouraging descriptions of perceptions and the defense mechanism of displacement

Verbalizing the implied and the defense mechanism of denial

Which initial approach would be best when working with an anxious patient? 1 Tell the patient that everything he or she says will be kept private. 2 Ask the patient what he or she believes is causing his or her anxiety. 3 Watch the patient's behavior for the amount of anxiety being exhibited. 4 Explain what the patient can expect in terms that he or she can understand.

Watch the patient's behavior for the amount of anxiety being exhibited.

O

open posture when interacting with the client (O)

R

relaxing (R)

The nurse is preparing a patient for the termination phase of the nurse-patient relationship. The nurse prepares to implement which nursing task that is MOST APPROPRIATE for this phase? A Planning short-term goals B Making appropriate referrals C Developing realistic solutions D Identifying expected outcomes

Making appropriate referrals

The nurse employed in a mental health clinic is greeted by a neighbor in a local grocery store. The neighbors says to the nurse, "How is Mary doing? She is my best friend and is seen at your clinic every week." Which is the MOST APPROPRIATE nursing response? A "I can not discuss any patient situation with you." B "If you want to know about Mary, you need t ask her yourself." C "Only because you're worried about a friend, I'll tell you that she is improving." D "Being her friend, you know she is having a difficult time and deserves her privacy."

"I can not discuss any patient situation with you."

The nurse is completing the sexual history section of the admission assessment. The client tells the nurse "I don't want to talk about this. This is private between my spouse and me." Which nurse response reflects empathy? A "Yes, I know just how you feel." B "I know some of these questions are difficult for you." C "I am a professional nurse and I know what I am doing." D "I understand this is difficult for you to talk about, but I have to complete the admission assessment."

"I know some of these questions are difficult for you."

Which nursing statement is a good example of the therapeutic communication technique of giving recognition? A "You did not attend group today. Can we talk about that?" B "I'll sit with you until it is time for your family session." C "I notice you are wearing a new dress and you have washed your hair." D "I'm happy that you are now taking your medications. They will really help."

"I notice you are wearing a new dress and you have washed your hair."

A student nurse is learning about the appropriate use of touch when communicating with clients diagnosed with psychiatric disorders. Which statement by the instructor best provides information about this aspect of therapeutic communication? A "Touch carries a different meaning for different individuals." B "Touch is often used when deescalating volatile client situations." C "Touch is used to convey interest and warmth." D "Touch is best combined with empathy when dealing with anxious clients."

"Touch carries a different meaning for different individuals."

Which example of a therapeutic communication technique would be effective in the planning phase of the nursing process? A "We've discussed past coping skills. Let's see if these coping skills can be effective now." B "Please tell me in your own words what brought you to the hospital." C "This new approach worked for you. Keep it up." D "I notice that you seem to be responding to voices that I do not hear."

"We've discussed past coping skills. Let's see if these coping skills can be effective now."

A client diagnosed with post-traumatic stress disorder is admitted to an inpatient psychiatric unit for evaluation and medication stabilization. Which therapeutic communication technique used by the nurse is an example of a broad opening? A "What occurred prior to the rape, and when did you go to the emergency department?" B "What would you like to talk about?" C "I notice you seem uncomfortable discussing this." D "How can we help you feel safe during your stay here?"

"What would you like to talk about?"

A patient recovering from a bilateral mastectomy for breast cancer tearfully tells the nurse that she is feeling depressed and worthless as a woman. Which communication phrase is not effective? 1 "Many women have body image concerns after undergoing this surgery." 2 "Tell me more about how you feel." 3 "Why do you feel depressed and worthless?" 4 "How long have you been feeling this way?"

"Why do you feel depressed and worthless?"

Which of the following individuals are communicating a message? (Select all that apply.) A A mother spanking her son for playing with matches B A teenage boy isolating himself and playing loud music C A biker sporting an eagle tattoo on his biceps D A teenage girl writing, "No one understands me" E A father checking for new e-mail on a regular basis

A A mother spanking her son for playing with matches B A teenage boy isolating himself and playing loud music C A biker sporting an eagle tattoo on his biceps D A teenage girl writing, "No one understands me" E A father checking for new e-mail on a regular basis

The nurse in the mental health unit recognizes which of the following as therapeutic communication techniques? Select all that apply. A Restating B Listening C Asking the patient "Why?" D Maintaining neutral responses E Providing acknowledgment and feedback F Giving advice and approval or disapproval

A Restating B Listening D Maintaining neutral responses E Providing acknowledgment and feedback

assault

A threatened or attempted physical attack by someone who appears to be able to cause bodily harm if not stopped

On review of the patient's record, the nurse notes the admission was voluntary. Based on this information, the nurse anticipates which patient behavior? A Fearfulness regarding treatment measures. B Anger and aggressiveness directed toward others. C An understanding of the pathology and symptoms of the diagnosis. D A willingness to participate in the planning of the care and treatment plan.

A willingness to participate in the planning of the care and treatment plan.

A patient admitted voluntarily for treatment of an anxiety disorder demands to be released from the hospital. Which action should the nurse take INITIALLY? A Contact the patient's health care provider (HCP). B Call the patient's family to arrange for transportations. C Attempt to persuade the patient to stay for only a few more days. D Tell the patient that leaving would likely result in an involuntary commitment.

Contact the patient's health care provider (HCP).

A patient admitted to a mental health unit for treatment of psychotic behavior spends hours at the locked exit door shouting. "Let me out. There's nothing wrong with me. I don't belong here." What defense mechanism is the patient implementing? A Denial B Projection C Regression D Rationalization

Denial

A patient being seen in the emergency department immediately after being sexually assaulted appears calm and controlled. The nurse analyzes this behavior as indicating which defense mechanism? A Denial B Projection C Rationalization D Intellectualization

Denial

The use of facial expressions and gestures communicates: A Personality traits. B Interest in, and attraction to, another person. C Rejection. D Emotions.

Emotions

Which therapeutic communication technique is being used in this nurse-client interaction? Client: "When I get angry, I get into a fistfight with my wife or I take it out on the kids." Nurse: "I notice that you are smiling as you talk about this physical violence." A Encouraging comparison B Exploring C Formulating a plan of action D Making observations

Making observations

A patient recovering from a recent amputation of his foot because of diabetes has been very withdrawn and not sleeping or eating well. Which initial nursing intervention would be most effective to help him with his depression? 1 Suggesting the use of antidepressant medication to his health care provider 2 Spending time with the patient and telling him how lucky he is that he was able to keep most of his leg 3 Talking with physical therapy about how soon he can be fitted for a prosthesis 4 Encouraging the patient to talk about his feelings while allowing angry outbursts

Encouraging the patient to talk about his feelings while allowing angry outbursts

The nonverbal communication that expresses emotion is: A Body positioning. B Eye contact. C Facial expressions. D Cultural artifacts.

Facial expressions.

battery

Illegal touching of another person

A client's younger daughter is ignoring curfew. The client states, "I'm afraid she will get pregnant." The nurse responds, "Hang in there. Don't you think she has a lot to learn about life?" This is an example of which communication block? A Requesting an explanation B Belittling the client C Making stereotyped comments D Probing

Making stereotyped comments

A nurse maintains an uncrossed arm and leg posture. This nonverbal behavior is reflective of which letter of the SOLER acronym for active listening? A S B O C L D E E R

O

Slander

Spoken defamation

According to the therapeutic communication theory, what criteria must be met for successful communication? A Nonverbal communication is consistent with verbal communication. B The communication needs to be efficient, appropriate, flexible, and include feedback. C The individuals communicating with each other must share a similar perception of the conversation. D The communication must be intrapersonal, interpersonal, group, or societal in nature.

The communication needs to be efficient, appropriate, flexible, and include feedback.

A nurse states to a client, "Things will look better tomorrow after a good night's sleep." This is an example of which communication technique? A The therapeutic technique of "giving advice" B The therapeutic technique of "defending" C The nontherapeutic technique of "presenting reality" D The nontherapeutic technique of "giving false reassurance"

The nontherapeutic technique of "giving false reassurance"

To provide effective feedback to a client, the nurse will focus on: A The client. B Making inferences of the behaviors observed. C Providing solutions to the client. D The present and not the past.

The present and not the past.

Which nursing response is an example of the nontherapeutic communication block of requesting an explanation? A "Can you tell me why you said that?" B "Keep your chin up. I'll explain the procedure to you." C "There is always an explanation for both good and bad behaviors." D "Are you not understanding the explanation I provided?"

"Can you tell me why you said that?"

S

sitting squarely facing the client (S)

A nurse is assessing a client diagnosed with schizophrenia for the presence of hallucinations. Which therapeutic communication technique used by the nurse is an example of making observations? A "You appear to be talking to someone I do not see." B "Please describe what you are seeing." C "Why do you continually look in the corner of this room?" D "If you hum a tune, the voices may not be so distracting."

"You appear to be talking to someone I do not see."

Libel

A written defamation of a person's character, reputation, business, or property rights.

Which of the following is an example of a nontherapeutic communication technique? Choose all that apply. A. Challenging B. Defending C. Focusing D. Paraphrasing E. Disapproving

A. Challenging B. Defending E. Disapproving

Which of the following is an example of a therapeutic communication technique? Choose all that apply. A. Listening B. Restating C. Giving advice D. Reflecting E. Clarifying

A. Listening B. Restating D. Reflecting E. Clarifying

Which approach reflects an obstacle to effective nurse-patient communication? 1 Discussing fears about a patient with members of the health care team 2 Obtaining information about a critically ill patient from his or her family 3 Admitting a mistake to a patient's family 4 Avoiding issues that are uncomfortable for a patient

Avoiding issues that are uncomfortable for a patient

Which statement demonstrates the BEST understanding of the nurse's role regarding ensuring that each client's rights are respected? A "Autonomy is the fundamental right of each and every client." B "A patient's rights are guaranteed by both state and federal laws." C "Being respectful and concerned will ensure that I'm attentive to my patient's rights." D "Regardless of the patient's conditions, all nurses have the duty to respect patient rights."

"Being respectful and concerned will ensure that I'm attentive to my patient's rights."

During a nurse-client interaction, which nursing statement may belittle the client's feelings and concerns? A "Don't worry. Everything will be alright." B "You appear uptight." C "I notice you have bitten your nails to the quick." D "You are jumping to conclusions."

"Don't worry. Everything will be alright."

E

establishing eye contact (E)

L

leaning forward toward the client (L)