NSSW NEXT: Service Work and Quality Check

What is the recommended tool to use when checking in a customer during the Service Reception and Write-Up step of the Service Process?

A Service tablet

Which of these are Key Actions in the Write-Up process?

Listen to your customer's needs, rephrase them, and document concerns on the Repair Order Pay special attention to customers who have a repeat or complicated repair

What is an important part of the Service Reception and Write-Up process?

Offer a professional interaction in the least amount of time

During Service Reception and Write Up, how can you set-up a waiting customer for a positive service experience?

Show the location of refreshments and restrooms Provide the Wi-Fi password if necessary Accompany them to the Service lounge Let them know when you will be providing the first update

What steps should you take with a non-appointment customer?

View available shop capacity and parts availability Offer Express Service if appropriate