OATs MidTerm

The basic concepts of ethical choices include

- Accountability - Liability - Responsibility

Information System Challenges

- Obtaining business value from IT - Strategic utilization - Global utilization - IS infrastructure alignment - Ethics and Social issues - IS security

What are ways to manage strategic business units?

- Promoting synergy about units - enhancing core competencies - Using network-based strategies for connecting among units

What challenges are presented by strategic information systems?

- Sustaining competitive advantage - Aligning IT with business objectives - Managing strategic transitions

Intellectual Property is protected by what law(s)?

- Trade Secret Laws - Patent Laws - Copyright Laws

6 Strategic objectives of an Information System

1. operational Excellence 2. New Products, Services, and Business Models 3. Customer and Supplier Intimacy 4. Improved Decision Making 5. Competitive Advantage 6. Survival

Which of the following is a private corporate network extended to authorized users outside the organization?

An extranet

What term is used for something identified by organizations, agencies or associations as the most successful solutions or problem-solving methods for consistently and effectively achieving a business objective?

Best Practices

If an action cannot be take repeatedly, it is not right to take at all

Descartes' Rule of Change

The correct application of laws and appeals

Due Process

Information systems do not affect or change routines and processes. T/F

False

Organizations and Information Technology do not influence or impact each other. T/F

False

There is little variation in returns on IT investment across firms. T/F

False

Transaction-level information is essential for executive management to be able to direct the day-to-day operations of the business. T/F

False

Do unto others as you would have them do unto you

Golden Rule

The ethical principle of the ___________________________________ states that you are to do unto others as you would have them do unto you.

Golden Rule

Which of the following U.S. laws gives patients access to personal medical records and the right to authorize how this information can be used or disclosed?

HIPAA

If an action is not right for everyone to take, it is not right for anyone

Immaunuel Kant's Categorical Imperative

intangible property created by individuals or corporations

Intellectual Property

Business ___________________ applications are tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions.

Intelligence

A growing pervasive web where objects and machines have a unique identity and is able to use the Internet to link with other machines or send data.

Internet of Things

Internal company websites that are accessible only to employees

Intranets

The recovery of damages from responsible parties

Liability

Category of information systems which serve middle management

Management Information Systems (MIS)

A business model describes how a company produces, delivers, and sells a product or service to create wealth. T/F

Molecular

Technology that can find obscure hidden connections between people or entities.

Non-obvious Relationship Awareness (NORA)

Competition between competing interest groups or individuals for power and leadership is known as ______________________.

Politics

Which model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete?

Porter's competitive forces model

What is accepting consequences of your actions?

Responsibility

Computer abuse that includes sending emails to individuals or organizations without a request from the recipient

Spamming

The expenses incurred by a customer or company when changing from one supplier/system to a competing supplier/system are known as:

Switching Costs

Which of the following best describes why new information systems result in legal gray areas?

They result in new situations that are not covered by old laws.

Which model can be used to analyze the direct and indirect costs to help firms determine the actual cost of specific technology implementations?

Total cost of ownership

Intellectual work or product belonging to business, not in public domain

Trade Secret

Marks, symbolism and images used to distinguish products in the marketplace.

Trademark

According to transaction cost theory, information systems lower the costs of all types of business transactions. T/F

True

Decision Support Systems (DSS) are used by managers to make decisions about problems that are unusual and not easily specified in advance. T/F

True

In a digital firm, nearly all significant business relationships are digitally enabled and mediated. T/F

True

Organizations and Information Technology have a two-way relationship influenced by many mediating factors. T/F

True

What highlights specific activities in the business where competitive strategies can best be applied and where information systems are most likely to have a strategic impact.

Value Chain Model

_________ : Use of networks to link people, assets, and ideas so that the company is not limited by traditional boundaries or physical locations.

Virtual Company Model

Tiny software programs that keep a record of users' online click-streams.

Web Beacons

_______ is working to achieve shared and explicit goals

collaboration

Using the Internet to buy or sell goods is called

e-commerce

What is the most important function of an enterprise application?

enabling business processes across the firm and all levels of management

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

enterprise

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

extranet

Data collected at checkout counters in a grocery store is an example of:

input

A stable, formal structure that takes resources from the environment and processes them to produce outputs is a(an) _____________________.

organization

A Web interface used to present integrated personalized business content to users at a glance is called a(n) ________.

portal

Converting raw data into a more meaningful form is called:

processing

Which of the following refers to the ability of a computer, product, or system to expand to serve a larger number of users without breaking down?

scalability

A(n) ________ is typically a major source of data for other systems.

transaction processing system

__________________________ is a substitute product that performs as well as or better than anything currently produced.

A Disruptive Technology

The legal mechanism for assigning responsibility

Accountability

_________ : the dynamic combination of loosely coupled but interdependent networks of participating firms

Business Ecosystems

A collection of routines and behaviors within an organization becomes a

Business Process

Small text files deposited on a computer hard drive after visiting websites

Cookies

Statutory grant protecting intellectual property from copying by others including "Look and Feel"

Copyright

A(n) _______________ _________________ is an activity for which a firm is a world-class leader.

Core Competency

To manage relationships with your customers, you would use a(n) ________ system.

Customer Relationship Management System (CRM)

Which system manages a company's relationships with their customers?

Customer Relationship Management Systems (CRM)

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?

Decision Support System (DSS)

Large differences in access to computers and the internet among different social groups and locations

Digital Divide

What are systems that span functional areas, focus on executing business processes across the firm, and include all levels of management?

Enterprise Applications

Which system is used to integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and Human Resources into a single software system?

Enterprise Systems / Enterprise Resource Planning Systems (ERP)

Assume that virtually all tangible and intangible objects are owned by someone unless there is a specific declaration otherwise

Ethical "no free lunch" Rule

What is the principle of right and wrong that individuals use to make choices to guide their behavior?

Ethics

Which system which helps senior management make decisions on strategic issues and long-term trends, both in the firm and in the external environment?

Executive Support System (ESS)

______________ is data that has been shaped into a form that is meaningful and useful to human beings.

Information

_____ is a group of inter-related components that collect or retrieve, process, store, and distribute information to support decision making and control within an organization that is a system?

Information System

Tangible or intangible products of the mind created by individuals or corporations

Intellectual Property

To consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making, you would use a(n)

Knowledge Management System (KMS)

Which system enables organizations to better manage processes for capturing and applying knowledge and expertise?

Knowledge Management Systems (KMS)

___________ : value of a community grows with size while added cost of new members is minimal

Network Economics

Legal document granting owner exclusive monopoly on an invention for 20 years

Patent

The claim of individuals to be left alone, free form surveillance or interference from other individuals or organizations, including the state

Privacy

__________________ is the use of computers to assemble data from different sources to create electronic lists of detailed information about individuals.

Profiling

Take the action that produces the least harm or least potential cost

Risk Aversion Principle

Taking the action that produces the least harm best describes the ?

Risk Aversion Principle

Which system is used to manage relationships with suppliers?

Supply-Chain Management System (SCM)

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

Supply-Chain Management System (SCM)

What are the 4 enterprise applications?

Supply-Chain Management Systems, Customer Relationship Management Systems, Knowledge Management Systems, enterprise systems

Which of the following is a global network that uses universal standards to connect millions of different networks around the world?

The Internet

Which system keeps track of the elementary activities and transactions of the organization, such as sales, receipts, cash deposits, payroll, credit decisions, and the flow of materials in a factory?

Transaction Processing Systems (TPS)

A set of major understandings and assumptions shared by a group or organization is their culture. T/F

True

The Socio-Technical perspective states that for each technology there is an equal Organization/Human element that is/can be supported. Ie: for each technology, there is a human aspect and vice versus T/F

True

The claim of individuals to be left alone, free from surveillance or interference from other individuals or organizations, including the state, is called Privacy. T/F

True

Take the action that achieves the higher or greater value

Utilitarian Principle

What is a set of logically related activities for accomplishing a specific business result?

a business process

In ________, raw data is systematically acquired and transformed during various stages that add value to that information.

an information value chain

Legacy systems are still used today because they typically

are too expensive to redesign

Complementary Assets

assets required to get value from a primary investment

A(n) __________________ _________________ is a set of logically related activities for accomplishing a specific business result. (two words)

business process

What are the 3 types of collaboration?

cross-functional, project-based, and inter-organized

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

culture

Executive support systems are information systems that support the

long-range planning activities of senior management

The use of information systems because of necessity due to some major change (entrance of ATMs) describes the business objective of

survival

Thomas Friedman's description of the world as "flat" refers to:

the flattening of economic and cultural advantages of developed countries.

Socio-Technical Perspective

the human use of each technical improvement. Match the humans to technical needs to reach goals and missions