OB 1

___________ are written predictions specifying expected relationships between certain variables. A)Hypotheses B)Prophesies C)Theories D)Correlations

A)Hypotheses

Which of the following characteristics gives Costco a competitive advantage? A)committed employees B)lower operating expenses C)lower employee salaries D)lack of direct competitors

A)committed employees

If a company creates and maintains a culture that encourages employees to bring new ideas into the company, it is most likely to be using what strategy? A)differentiation B)cost leadership C)specialization D)evaluation

A)differentiation

The _________ method relies on systematic studies that identify and replicate a result using a variety of methods, samples, and settings. A)scientific B)procedural C)statistical D)intuitive

A)scientific

Deming believed that when things go wrong, it is almost certain that the ________ rather than the __________ is the cause. A)system, worker B)worker, system C)manager, employee D)employee, manager

A)system, worker

Organizational behavior is defined as the study of three interrelated areas, one of which is __________ A)the individual-organization interface. B)the maximization of human resources. C)profitability. D)the management of interpersonal conflict in the workplace.

A)the individual-organization interface.

The __________ effect occurs when people improve some aspect of their behavior or performance simply because they are being assessed. A)Hamilton B)Hawthorne C)Henry D)Hendricks

B)Hawthorne

Firms pursuing a __________ strategy strive to be the lowest cost producer in an industry for a particular level of product quality. A)differentiation B)cost leadership C)specialization D)evaluation

B)cost leadership

Which managerial function involves designing jobs, grouping jobs into units, and establishing patterns of authority between jobs and units? A)planning B)organizing C)leading D)controlling

B)organizing

According to __________, an individual's behavior results from a continuous, multidirectional interaction between the characteristics of the person and of the situation. A)the universal perspective B)systems theory C)the situational perspective D)interactionalism

D)interactionalism

Organization-level outcomes, including productivity, absenteeism and turnover, and profitability, are assessed at the individual level as well as at the organizational level. True or False

False

The ability to think in the abstract and visualize the "big picture" is classified as a technical skill. True or false

False

The study of organizational behavior involves both human behavior and characteristics of organizations, but its principal focus is the exterior environment that surrounds the organization. True or False

False

The study of organizational behavior is useful in that it enables managers to predict behavior patterns before they develop. True or false

False

Most managerial work involves simultaneous use of the planning, organizing, leading, and controlling functions. True or false

True