OB Ch. 11 - Communication, conflict and negotiation

One-way messages:

are efficient

High level of conflict tend to

have a negative effect on performance

Moderate levels of conflicts tend to

have a positive effect on performance

Which indirect conflict management technique assigns a person to manage conflict between groups that are prone to conflict?

linking pins

Communication is the

process of sending and receiving symbols with attached meanings, from one person to another

Two goals are at stake in any negotiations. These are _______ and ______

substance goals and relationship goals

Effective negotiations occurs when:

substance issues are resolved and relationships are maintained

A conflict that occurs in the form of a fundamental disagreement over ends or goals to be pursued and the means of accomplishment is known specifically as a _____ conflict

substantive

The two basic types of conflicts are

substantive and emotional

According to the textbook, up to what percentage of time do managers spend dealing with conflict, including conflict in which the manager is directly involved as one of the principle actors?

20

The firm is a network of information and communication channels. There are now three categories. Which of the following is not one of there ?

External channels

Which communication channel follows the chain of command established by the organization hierarchy?

Formal

Which element of the communication process encodes the intended meaning into a message ?

The source

Which of the following conflict management styles is highly cooperative but unassertive ?

accomodation

Formal communication channels

adhere to the organization's hierachy

Specifically, intergroup conflict occurs

between groups in an organization

Interorganizational conflict occurs

between two firms

Communication which occurs at minimum cost in terms of ressources expended is

efficient

A conflict that involves interpersonal difficulties that arise over feelings of anger, mistrust, fear, ect. are known specifically as a _______ conflict

emotional

Integrative negotiation usually leads to:

enlarging the pie

The source of noise include all of the following except

feedback

Best alternative to negotiate agreement (BATNA) is associated with:

informational foundations of integrative agreements

Mark below the right definition of Distributive negotiation

negotiation in which the focus if on "positions" staked out or declared by the parties involved, who are each trying to claim certain portions of the available "pie"

The process of sending and receiving symbols with attached meanings in organizations - from one person to another - is called :

organizational communication

Four functions of organizational communication are particularly important. Which of the following is not one of these

sourcing information

Effective communication occurs when:

the intended meaning of the source is the same as the perceived meaning of the receiver

The bargaining zone in negotiation is:

the range between the minimum and the maximum reservation points

In communication, noise would not include

the sender

An internal organization competition usually results in a

win-lose outcome

Intrapersonal conflict occurs

within the individual