OB Ch. 11 - Communication, conflict and negotiation
One-way messages:
are efficient
High level of conflict tend to
have a negative effect on performance
Moderate levels of conflicts tend to
have a positive effect on performance
Which indirect conflict management technique assigns a person to manage conflict between groups that are prone to conflict?
linking pins
Communication is the
process of sending and receiving symbols with attached meanings, from one person to another
Two goals are at stake in any negotiations. These are _______ and ______
substance goals and relationship goals
Effective negotiations occurs when:
substance issues are resolved and relationships are maintained
A conflict that occurs in the form of a fundamental disagreement over ends or goals to be pursued and the means of accomplishment is known specifically as a _____ conflict
substantive
The two basic types of conflicts are
substantive and emotional
According to the textbook, up to what percentage of time do managers spend dealing with conflict, including conflict in which the manager is directly involved as one of the principle actors?
20
The firm is a network of information and communication channels. There are now three categories. Which of the following is not one of there ?
External channels
Which communication channel follows the chain of command established by the organization hierarchy?
Formal
Which element of the communication process encodes the intended meaning into a message ?
The source
Which of the following conflict management styles is highly cooperative but unassertive ?
accomodation
Formal communication channels
adhere to the organization's hierachy
Specifically, intergroup conflict occurs
between groups in an organization
Interorganizational conflict occurs
between two firms
Communication which occurs at minimum cost in terms of ressources expended is
efficient
A conflict that involves interpersonal difficulties that arise over feelings of anger, mistrust, fear, ect. are known specifically as a _______ conflict
emotional
Integrative negotiation usually leads to:
enlarging the pie
The source of noise include all of the following except
feedback
Best alternative to negotiate agreement (BATNA) is associated with:
informational foundations of integrative agreements
Mark below the right definition of Distributive negotiation
negotiation in which the focus if on "positions" staked out or declared by the parties involved, who are each trying to claim certain portions of the available "pie"
The process of sending and receiving symbols with attached meanings in organizations - from one person to another - is called :
organizational communication
Four functions of organizational communication are particularly important. Which of the following is not one of these
sourcing information
Effective communication occurs when:
the intended meaning of the source is the same as the perceived meaning of the receiver
The bargaining zone in negotiation is:
the range between the minimum and the maximum reservation points
In communication, noise would not include
the sender
An internal organization competition usually results in a
win-lose outcome
Intrapersonal conflict occurs
within the individual