OB Ch. 8

People bond when they see each other, so it is important to have face time with a _____________ team

virtual

Early conflict resolution

When conflicts arise, they are resolved quickly

The characteristics of a team are that:

1. Accountability is both individual and collective 2. Effectiveness is measured by collective outcomes 3. Leadership is a shared activity

Which of the following are improved by formation of groups?

1. Individual accuracy 2. team accuracy

Punctuated equilibrium can occur in reaction to:

1. Innovation 2. Changes in objectives

A formal group:

1. Is assigned by an organization or its managers 2. Is assigned to accomplish specific goals

People form groups because

Accuracy is improved by interacting with others

Sense of accountability

All members feel as responsible as the manager for the performance of the work group

Contributes to the team's work

Completes work accurately and on time

Shared Leadership

Create interdependency by empowering and serving others

A product development team with members from finance, production, marketing, and engineering are part of a ___________ - ___________ team.

Cross-functional

Contractual trust

Do people do what they say they will? Are expectations for each other clear?

Recorder

Documents discussions and outcomes

Keep team on track

Helps plan and organize work

Interacts constructively with team members

Listens to teammates and accepts feedback

During the ___________ stage of group development, members are likely to be uncertain about the group's leaders and goals

forming

Competence trust

Do people meet their responsibilities and acknowledge others' skills and experience?

Communication trust

Do people share information and tell the truth?

Which of the following statements about effective team players is true?

Effective team players display commitment, collaboration, and competence

When trust is lacking in relationships within organizations, which of the following occurs?

Employees leave the company

Which of the following is a goal of collaboration

Ensuring a collective outcome is completed

Expects quality work

Expects the team to succeed and cares about producing quality work

People join groups because

Groups can often get more done than individuals working alone

A card club meets monthly to play and have dinner. It is a(n)

Informal Group

Possesses relevant skills, knowledge, and abilities

Is able to make meaningful contributions to the team

The ability of a team to adapt to changes such as changing demands or the transition of members in or out of the group is:

Team adaptive capacity

Supporting creativity is important to team collaboration efforts for which of the following reasons

Team members will have a can do attitude

Plans that outline exactly what the team is to do, goals for the team, and the tasks, responsibilities, and roles of team members are

Team performance strategies

Evaluator

Test group's accomplishments against criteria

Which of the following are benefits of norms

1. A sense of order in a group 2. A system for limiting the development process 3. More efficient group operations

Which of the following are part of the criteria for a group

1. A shared identity 2. Common Norms

A group has:

1. A shared identity 2. Common goals 3. At least two freely interacting individuals

Which of the following are examples of when formal and informal groups overlap

1. A task force having a casual dinner after work 2. A work group going to a movie together

Team _____________ describe the collection of jobs, personalities, skills, experience, and knowledge of team members

composition

Face-to-face interactions early in the virtual team development process build credibility, _____________, and understanding, and reduce ______________, making subsequent virtual interactions more efficient and effective.

trust, misunderstandings

The 3 basic characteristics essential for team players to possess and use on the team include being:

1. Commitment 2. Collaboration 3. Competence

Group influence brings individuals into the social fabric of an organization by:

1. Communicating norms 2. Communicating role expectations

Common teamwork competencies include

1. Contributing to the team's work 2. Interacting with team members constructively 3. Keeping the team on track

Rank Tuckman's five stages of group development

1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning

Practical ways to build trust include:

1. Keeping team members informed by providing information on policies and giving accurate feedback 2. Demonstrating respect by delegating responsibliities 3. Being predictable, consistent, keeping promises

Which of the following characterize the adjourning stage in Tuckman's model of group development?

1. Moving on to other activities 2. Award and recognition ceremonies

Team performance strategies include:

1. Plans that outline exactly what the team is to do 2. The tasks and responsibilities 3. Setting goals for the team

Which of the following are ways that groups positively communicate role expectations

1. Showing acceptance 2. Offering friendship

The use of self-managed teams in organizations requires changes:

1. To reward systems 2. To training practices 3. In management philosophy

A norm is a(n) _____________ shared by two or more people that guide behavior.

1. feeling 2. attitude 3. opinion

Open communication

A climate of honest communication is fostered

The "we feeling" that binds group members together is group:

Cohesiveness

The stage of group development that is able to occur after a respected member challenges the group to resolve power struggles to accomplish its goals is the ____________ stage.

Norming

Individuals may test or rebel against the leader's policies in Tuckman's ___________ stage of group development

Storming

Initiator

Suggests new goals or ideas

Maintenance roles in a group are those that:

Support positive interpersonal relationships

Alignment of purpose

Understanding of the sense of common purpose of the team and the function it serves.

Working across different time zones is among the challenges for members of ____________ teams

Virtual

A team that works together over time and distance to combine efforts and achieve common goals is a(n):

Virtual team

Social loafing can be prevented by

ensuring accountability

A _________ is a small number of people with complementary skills committed to a common purpose, goals, and approach for which they hold themselves mutually accountable

team

A plan for how the team will make decisions, share communications and strategies that should be agreed to early in the group development process is a(n) _____________ _____________.

team charters

It is more difficult to establish team cohesion, trust and cooperation in ______________ teams.

virtual

Adopting best practices for virtual team members and leaders will have which of the following effects?

1. Better focus of team efforts 2. Developing partnerships

The tendency of individual effort to decline as group size increases is

Social loafing

The stage of group development characterized by a lot of helping behavior among group members to achieve goals is the ____________ stage.

Performing

Coordinator

Pulls together ideas and suggestions

Hybrid reward systems are best for motivating teams because they:

Recognize individual and team performance

A role is a:

Set of expected behaviors for a specific position

Employees in self-managed work groups are acting as their own ____________.

bosses

The Reina Model is used to restore _______________ when it has been compromised

trust

Reduced commuting and real estate costs are among the benefits of:

Virtual teams

A role is a set of expected behaviors for a particular _____________, while a _____________ role is a set of expected behaviors for members of the group as a whole

position, group

The individual functions of formal groups in organizations include:

1. Reducing individuals' feelings of powerlessness 2. Confirming a member's sense of identity 3. Problem solving for interpersonal problems

Three factors that create effectiveness when building a team include:

1. Team charters and strategies 2. Composition of the team 3. Capacity of the team

A reciprocal belief that another person will consider the effects of his intentions and behaviors on you is___________

Trust

True or false: When a group has norms, they can tackle the development process more effectively

True

The size of a group is limited by:

1. Potential for mutual interaction 2. Mutual awareness