OB ch. 9

norm

an attitude, opinion, feeling or action shared by two or more people that guides their behavior

team performance strategies

are deliberate plans that outline what exactly the team is to do, such as defining particular tasks and members responsibilities

team building

a hosts of techniques aimed at improving the internal functioning the work groups strive for

groupthink

a mode of thinking that people engage in when they are deeply involved in a cohesive in-group, when members striving for unanimity override their motivation to realistically appraise alternative course of action

role

a set of expected behaviors for a particular position, and a group role is a set of expected behaviors for members of the group as a whole

team

a smaller number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable

C's of teamwork

committed, collaborative, competent

team composition

describes the collection of jobs, personalities, knowledge, skills, abilities, and experience of its member

team charters

descries how the team will operate, such as processes for sharing informations and decision making (teamwork)

informal group

exists when the members overriding purpose of getting together is friendship

formal group

group is formed by a manager to help the organization accomplish its goals

self managed teams

groups of workers who are given administrative oversight for their task domains such as planning, scheduling, monitoring, and staffing (positively affects productive, and specific attitudes)

team adaptive capacity

is important to meet changing demands and to effectively transition members in and out

task roles

keep the group on track (initiation, information seeker, opinion seeker)

maintenance roles

keeps group together (encourager, harmonizer, compromiser)

cross functionalism

occurs when specialists from different areas are put on the same team

trust

reciprocal faith that the intentions and behaviors of another will consider the implications for you

virtual teams

teams the work together over time and distance via electronic media to combine efforts and achieve common goals

group cohesiveness

the "we feeling" that binds members of a group together, is the principal by product of stage 3

social loafing

the tendency for individual effort to decline as group size increases

group

two or more freely interacting people who share collective norms and goals and have a common identity and coordinated individual efforts