OBM Kahoot Review Exam 1
selective perception
The phenomenon that people's beliefs often guide what they pay the most attention to and how they interpret events.
a strong, positive relationship
What type of relationship is indicated by a correlation of 0.9+
The ___ component of an attitude is derived that an individual has about another person or situation
affect
Fundamental Attribution Error (FAE)
attribution errors we make about others (generally overly harsh)
normative commitment
organizational commitment based on the fact that they feel obliged to say for moral or ethical reasons
interactional fairness
perceived fairness regarding the amount of info given by decision makers
a poorly designed office that doesnt allow a worker adequate privacy is an example of a _____ organizational stressor
physical demand
non verbal communication
physical movement and body language
a manager who groups jobs into units its performing which of the following function of manegement
planning
not a type of value
primary
Scientific method
relies on systematic studies that identify and replicate results using a variety of methods, samples, and settings.
which perspective argues there's one best way to solve a problem in any org
universal perspective
Dissatisfaction expressed through active and constructive attempts to improve conditions.
voice
Organizational Citizenship Behavior
voice, civic virtue, boosterism, helping, courtesy, sportsmanship
appreciation feedback
"i want my boss to acknowledge my hard work"
typical characteristics for social process of communication
- allows info exchange - not instantaneous - 2 or more people - over time
resolving cognitive dissonance
- change your behavior - change your attitude - search for new info - reasons about the situation
negotiation mistakes
- neglecting other sides problem - letting price bulldoze interest - searching too hard for common ground - neglecting BATNAS - failing to correct for skewed vision
Signs of burnout
- putting in long hours but no result - mental exhaustion - physical exhaustion
OMBUDS
a confidential, impartial, and informal resource for students to help resolve any campus-based conflict or concern
Dysfunctional behavior examples
absenteeism, turnover, rudeness, sabotage
"talking no longer helps" in glasl conflict escalation
action over words
which conflict resolution strategy reflects a desire to give both parties what they want
collaborating
Intrapersonal Value Conflict
conflict between the instrumental value of ambition and the terminal value of happiness
process of monitoring and correcting the actions of the org and its members to keep them directed toward their goals
controlling
Stereotyping
creating an oversimplified image of a particular group of people, usually by assuming that all members of the group are alike
the ability to understand cause-and-effect relationships and to recognize the optimal solutions to problems
diagnostic
Employee Engagement
heightened emotional and intellectual connection to the job... influences them to apply additional discretionary effort
pooled interdependence
employees work individually and output is combined to group output.
alarm stage
fight or flight reaction
process conflict
goals are set, department members cant seem to agree on how the goals will actually be achieved
Which is not apart of the Scientific Method
gut or instinct
Examples of personal aggression, a type of dysfunctional behavior or counterproductive work behaviors
harassment, abuse
if a student typically gets good scores in all courses, but then gets a low score in one
high distinctiveness
win-win negotiation that invovles no loss to either party
integrative negotiation
in a ______ culture, people rely on the words themselves to carry a meaning
low-context
Horizontal
side-to-side communication
a moderate degree of workload-related stress can
stimulate energy and motivation
when selling my car, i hope to get paid 20k. 20k is my ________ _____
target price
an engineer who can solve mathematical equations is demonstrating strong ___ skills
technical
sender
the originator of the message in the communication process
Deep Acting
trying to modify one's true feelings based on display rules.