OBM Kahoot Review Exam 1

selective perception

The phenomenon that people's beliefs often guide what they pay the most attention to and how they interpret events.

a strong, positive relationship

What type of relationship is indicated by a correlation of 0.9+

The ___ component of an attitude is derived that an individual has about another person or situation

affect

Fundamental Attribution Error (FAE)

attribution errors we make about others (generally overly harsh)

normative commitment

organizational commitment based on the fact that they feel obliged to say for moral or ethical reasons

interactional fairness

perceived fairness regarding the amount of info given by decision makers

a poorly designed office that doesnt allow a worker adequate privacy is an example of a _____ organizational stressor

physical demand

non verbal communication

physical movement and body language

a manager who groups jobs into units its performing which of the following function of manegement

planning

not a type of value

primary

Scientific method

relies on systematic studies that identify and replicate results using a variety of methods, samples, and settings.

which perspective argues there's one best way to solve a problem in any org

universal perspective

Dissatisfaction expressed through active and constructive attempts to improve conditions.

voice

Organizational Citizenship Behavior

voice, civic virtue, boosterism, helping, courtesy, sportsmanship

appreciation feedback

"i want my boss to acknowledge my hard work"

typical characteristics for social process of communication

- allows info exchange - not instantaneous - 2 or more people - over time

resolving cognitive dissonance

- change your behavior - change your attitude - search for new info - reasons about the situation

negotiation mistakes

- neglecting other sides problem - letting price bulldoze interest - searching too hard for common ground - neglecting BATNAS - failing to correct for skewed vision

Signs of burnout

- putting in long hours but no result - mental exhaustion - physical exhaustion

OMBUDS

a confidential, impartial, and informal resource for students to help resolve any campus-based conflict or concern

Dysfunctional behavior examples

absenteeism, turnover, rudeness, sabotage

"talking no longer helps" in glasl conflict escalation

action over words

which conflict resolution strategy reflects a desire to give both parties what they want

collaborating

Intrapersonal Value Conflict

conflict between the instrumental value of ambition and the terminal value of happiness

process of monitoring and correcting the actions of the org and its members to keep them directed toward their goals

controlling

Stereotyping

creating an oversimplified image of a particular group of people, usually by assuming that all members of the group are alike

the ability to understand cause-and-effect relationships and to recognize the optimal solutions to problems

diagnostic

Employee Engagement

heightened emotional and intellectual connection to the job... influences them to apply additional discretionary effort

pooled interdependence

employees work individually and output is combined to group output.

alarm stage

fight or flight reaction

process conflict

goals are set, department members cant seem to agree on how the goals will actually be achieved

Which is not apart of the Scientific Method

gut or instinct

Examples of personal aggression, a type of dysfunctional behavior or counterproductive work behaviors

harassment, abuse

if a student typically gets good scores in all courses, but then gets a low score in one

high distinctiveness

win-win negotiation that invovles no loss to either party

integrative negotiation

in a ______ culture, people rely on the words themselves to carry a meaning

low-context

Horizontal

side-to-side communication

a moderate degree of workload-related stress can

stimulate energy and motivation

when selling my car, i hope to get paid 20k. 20k is my ________ _____

target price

an engineer who can solve mathematical equations is demonstrating strong ___ skills

technical

sender

the originator of the message in the communication process

Deep Acting

trying to modify one's true feelings based on display rules.