OMGT 5783 Organizing for Change Final

Following the bright spots is an element of

Direct the rider

Point to the Destination is an element of

Direct the rider

Script the Critical Moves is an element of

Direct the rider

According to the _____ image of managing change, with respect to sustaining change, it is the responsibility of the change manager to design the change process and direct others to comply to ensure that planned objectives are achieved.

Director

In which of the following types of networks are members connected indirectly by their link to the change manager?

Divergent network

Which of the following is NOT one of the "four hard lessons" identified by Robert Reisner for organizations undertaking a major change initiative in a turbulent economic environment?

Don't make private enterprises compete with government enterprises

Which of the following is NOT one of Barry Staw and Jerry Ross's factors that lead to escalation?

Economic determinants

As per Bass and Avolio's transformational leadership involving "the Four Is," which of the following means intellectual stimulation?

Encourage others to see what they are doing from various perspectives.

Being political and manipulative are desirable characteristics of change managers.

False

Building habits is a key action for Directing the Rider

False

Change managers are more successful where they hold lower-level positions in the organization's informal network, regardless of their roles in the formal hierarchy.

False

Change managers are superheroes who do not have a dark side.

False

Complex and large change presentations are best for the Elephant to see the bigger picture

False

Failure is not an expected outcome of a large change.

False

Find the feeling is a key action for shaping the path

False

Incremental transitions seek to de-emphasize face-to-face communication.

False

Joseph Bower was one of the first to recognize the importance of chief executive officers (CEOs) as change managers.

False

Men are more likely to downplay their certainty, and women are more likely to minimize their doubts.

False

The withhold and uphold strategy of communication focuses on fundamentals but engages employees in dialogue to identify obstacles and misunderstandings that need to be addressed.

False

The withhold and uphold strategy of communication focuses on fundamentals, but engages employees in dialogue to identify obstacles and misunderstandings that need to be addressed.

False

There is likely to be nothing more damaging to the credibility of a change program than for the actions of the change advocates to be consistent with what they espouse.

False

Which of the following is a desirable characteristic in a change manager?

Flexibility and resourcefulness

Which of the following is a micro practice that was adopted by "The Gang of Four" in the claims handling division of a Nordic insurance company?

Handpicking loyal and skilled people to fill project roles

Which of the following is NOT one of Mark Keil and Ramiro Montealegre's practices to avoid escalation of commitment?

Hire an internal assessor to provide an independent view on progress.

Which of the following is an undesirable characteristic of a change manager?

Inability to convey enthusiasm

According to Joseph Daly, which of the following will NOT make managers more trusted by staff during times of change?

Leaking information regarding the change using the informal communication process

Which of the following is a power tell of submissive individuals?

Modifying speech style to sound more like the person they are talking to

Shrink the Change is an element of

Motivate the elephant

In organizational communication, _____ includes coding and decoding problems and errors, perceptual filters, and any other distractions that damage the integrity of the communication channel.

Noise

Gordon Bethune, the chief executive officer of Continental Airlines, changed the core metric used by the airline to _____.

On time performance

_____ is thinking about how others are likely to think and feel about a change.

Perspective taking

In the context of the great intimidators, which of the following refers to calculated loss of temper?

Porcupine power

According to Barry Staw and Jerry Ross, the factor that leads to escalation resulting from self-justification biases in which having been personally responsible for a decision can lead to continued commitment in order to try to avoid being associated with losses is known as a(n):

Psychological determinant

According to the text, which of the following was NOT a problem faced by the U.S. Postal Service in 2001?

Rapidly rising fuel costs that made operation unprofitable

In the context of the qualities required of change managers, the successful adaptation to life tasks in the face of social disadvantage or highly adverse conditions is called _____.

Resilience

Building Habits is an element of

Shape the path

According to Barry Staw and Jerry Ross, the factor that leads to escalation resulting from an attempt to save face by committing more resources at a project in an attempt to revive it and avoid being associated with failure is known as a(n):

Social determinant

According to Kanter et al., which of the following is NOT a component of helpful metric measures?

Social measures

Which of the following communication methods is most likely to result in message overload and distortion?

Spray and pray

What is the biggest weakness of The Rider?

Tendency to spin their wheels

Which of the following was NOT a problem faced by McDonald's when launching hotels in Switzerland?

The protests in Europe based on alleged adverse health effects of food at McDonald's

A person exhibits _____ by engaging in intentional, interpersonal interactions with staff to minimize their perceptions that changes are likely to lead to harm for them.

Threat-reducing behavior

According to Donald Kuratko and Michael Goldsby, which of the following discourages the entrepreneurial middle manager from taking risks and innovating?

Top-down management and lack of delegated authority

According to Lengel and Daft, nonroutine, difficult communications preferably need to be performed through the face-to-face communication format.

True

Bright Spots are instances that are the example of positive result of a change that can be cloned.

True

Changes tend to "stick" to an organization when new structures, processes, and working practices are no longer seen as "change".

True

Given the pressure, pace, stress, risks, and vulnerability of the role, change managers ideally need to be resilient.

True

Knowing the destination is an important aspect of directing the rider

True

Measuring the overall success of a change initiative should be related to the timescale over which benefits are expected to be delivered.

True

Staff selection, and promotion processes, can be subtle but powerful ways to change and to maintain an organization's culture.

True

Sustainability implies that new practices and processes are routinized until they become obsolete.

True

The "spray and pray" strategy is also known as the "communication clutter" approach.

True

Unanticipated outcomes are not a sign of management failure; in complex change processes, the unexpected is to be expected.

True

What looks like laziness is often exhaustion

True

What looks like resistance is often a lack of clarity.

True

When male change managers wish to communicate change using a style that is not direct, competitive, confrontational, and authoritative, they can be seen as "going soft," and becoming "touchy-feely."

True

Which of the following communication methods is most likely to result in message overload and distortion?

Underscore and explore

Anne Fisher uses the term _____ to describe those who display support in public but are resentful of the change and are waiting for the opportunity to return to the "old ways" of working to which they remain committed.

Vicious compliance

According to Ashford and Detert, which of the following questions should middle management using the "tailor your pitch" tactic ask to attract senior executive attention and resources?

What does my audience find most convincing or compelling?

David Hutton argues that change management is not a job for everyone because it:

is demanding in nature.

A focus on measurement of progress is important because:

it is a means of monitoring change and is likely to have a significant impact on how people act.

According to Deborah Tannen, _____.

men tend to claim credit through the use of the word "I" in instances where women are more likely to use the word "we."

The commitment of resources to an initiative in such a way that to withdraw would be extremely costly conveys _____.

unambiguous management support

in the context of images of change and key competencies, identify the caretaker's approach to change.

Accept the force of external context and adapt as required.

According to David Buchanan et al., which of the following is the main threat to the sustainability of change in an organization?

Accountability for development being unclear

According to Eddie Erlandson, many senior managers are _____, in that they are fast thinkers who have opinions on every topic and are analytical, data-driven, impatient, and think that they are smarter than most other people.

Alpha males

Which of the following is NOT an action employed to sustain change?

Avoiding consistency in advocated actions

In which of the following ways can a change manager best develop social awareness?

By focusing on how his or her proposal can help others meet their goals

In which of the following ways can a change manager best develop interpersonal influence?

By playing down power differences

According to the _____ image of managing change, with respect to sustaining change, change outcomes will be determined primarily by contextual factors and not by management intervention.

Caretaker

According to the _____ image of managing change, with respect to sustaining change, the change manager's main role is to help others to develop the capabilities necessary to achieve the intended outcomes of the change.

Coach

In the context of images of change and key competencies, the interpreter's key competency is _____.

Communication

_____ measures are directly financial.

Cost-based