OMIS 108 Midterm ch. 1, 4

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems? A. sustainability B. supportability C. marketability D. perishability E. transportability

A. sustainability

Managing the supply chain has become more important as a result of firms increasing their levels of: A. overtime. B. outsourcing. C. marketing. D. promotions. E. shipping.

B. outsourcing.

Which of the following is not a reason for redesigning a product or service? A. to reduce labor or material cost B. to increase the level of employee satisfaction C. to increase the level of customer satisfaction D. to attract and increase customer demand E. to increase quality

B. to increase the level of employee satisfaction

A "product package" consists of: A. the exterior wrapping. B. the shipping container. C. a combination of goods and services. D. goods if a manufacturing organization. E. customer relations if a service organization.

C. a combination of goods and services.

In their chief role of _________, operations managers exert considerable influence over the degree to which the goals and objectives of the organization are realized. A. promoter/salesman B. designer/builder C. planner/decision maker D. recruiter/trainer E. troubleshooter/problem-solver

C. planner/decision maker

One structured approach for integrating customer requirements into every aspect of product development is: A. total quality management. B. customer satisfaction. C. quality function deployment. D. customer integration. E. a product development team

C. quality function deployment.

Which of the following is not one of the 3 Rs? A. Reuse B. reduce C. reposition D. recycle

C. reposition

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called: A. design by imitation. B. product analysis. C. reverse engineering. D. benchmarking. E. disassembly.

C. reverse engineering.

Which of the following most involves coordinating the activities among all the elements of the business including its suppliers and distributors? A. pollution control B. quality management C. supply chain management D. competition from foreign manufacturers E. technological change

C. supply chain management

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ______________ in response to the ___________. A. flexibility; pressure to be more efficient B. offshoring; need to promote domestic production C. sustainability; threat of global warming D. technology; impact of random variation E. forecasting; stabilization of demand

C. sustainability; threat of global warming

Which of the following would tend to increase the importance of supply chain management? A. increased supply chain stability B. lower levels of outsourcing C. reduced competitive pressures D. increased globalization E. greater emphasis on local markets

D. increased globalization

Which of the following is a systematic approach to managing the series of changes a product goes through, from its conception, design, and development, through production and any redesign, to its end of life? A. Cradle-to-grave assessment. B. Life cycle analysis. C. End-of-life programs. D. Enterprise resource planning. E. Product life cycle management.

E. Product life cycle management.

The assessment of the environmental impact of a product or service throughout its useful life is called: A. flow diagramming B. service blueprinting. C. quality function deployment. D. process mapping. E. life cycle analysis.

E. life cycle analysis.

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

FALSE Dismantling and inspecting a competitor's product to discover product improvement is called reverse engineering.

Quality function deployment is a structured approach that guarantees that the highest-quality product or service will be designed.

FALSE Quality function deployment ensures that the voice of the customer is integrated into the product or service design question.

Robust design describes a product that will perform satisfactorily so long as it is used in a very narrow range of conditions.

FALSE Robust designs perform satisfactorily across a wide range of conditions.

A house of quality is achieved when no department in a single location has more than 15 percent rejects.

FALSE The house of quality is a means of integrating the voice of the customer into the product or service development process.

Many U.S. manufacturers are now shifting their focus from products to both product and process improvements.

TRUE Both product and process must be considered in the product/service design question.

Service design often must take into account the degree of customer contact required.

TRUE Customer contact is a critical service design issue.