OMIS 350 test 1

Six Strategic Business Objectives

1. Operational excellence 2. New products, services, and business models 3. Customer and supplier intimacy 4. Improved decision making 5. Competitive advantage 6. Survival

1. Which of the following is an example of an organizational complementary asset?

Efficient business processes

1. All of the following exemplify the new face of e-commerce in the twenty-first century except:

GE

1. Which of the following is not a key organizational complementary asset?

Incentive systems that monitor and reward individual innovation

1. Which of the following may lead to competitive advantage? 1. New products, services, and business models 2. Charging less for superior products 3. Responding to customers in real time

a. 1,2, and 3

1. In 2019, what percent of the world economy resulted from foreign trade?

a. 30

1. How many service jobs move offshore to lower-wage countries in a typical year?a

a. 300,000

1. In each of the years between 1999 and 2019, capital investment in information technology, consisting of IT equipment, software, and research and development (R&D), accounted for over ________ percent of U.S. total capital spending (in nominal GDP).

a. 40

1. What percent of Facebook's users access the service from mobile phones and tablets?

a. 98 percent

1. Approximately how much revenue was generated by e-commerce sales worldwide in 2019?

a. About $3.6 trillion

1. Which of the following is a private corporate network extended to authorized users outside the organization?

a. An extranet

1. The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of an organization's members is called its:

a. Culture

1. To make sure it stocks clothes that its customers will purchase, a department store implements a new application that analyzes spending levels at its stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support?

a. Customer intimacy

1. All of the following are examples of environmental actors in an information system except:

a. Employees

1. The Mandarin Oriental uses computer systems to keep track of guests' preferences in order to:

a. Enhance Customer Intimacy

1. Maintaining the organization's financial records is a central purpose of which main business function?

a. Finance and accounting

Which of the following business functions is responsible for maintaining employee records?

a. Human resources

1. Which of the following is not one of the six strategic business objectives that businesses are seeking to achieve when they invest in information systems?

a. Improved community relations

1. Which of the following statements is not true?

a. In 2019, U.S. spending on IT equipment, software, and research and development accounted for about 35 percent of total U.S. capital spending (in nominal GDP)

1. Which of the following is not an expression of a superior return on the investment in an information system?

a. Increase in firm transaction costs

As discussed in the chapter-opening case, AWM Smart Shelf can help brands and retailers achieve which of the following?

a. Increased customer intimacy

1. Raw data collected at checkout counters in a grocery store is an example of:

a. Input

1. Which of the following statements best describes organizational culture?

a. It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization.

1. Which of the following is an example of a business using information systems to improve supplier intimacy?

a. JCPenney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced

1. Which of the following work at the same level as middle management??

a. Knowledge workers

1. Which of the following deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?

a. Management information systems

1. A corporation that funds an employee training program to enhance the development of decision-making skills could be seen as investing in which main category of complementary assets?

a. Managerial

1. The total number of food items with storage temperature problems is an example of which of the following?

a. Meaningful information

1. Which of the following is an example of raw data from an automobile manufacturer?

a. One Subaru Outback sold July 27, 2020 in Mohegan Lake, New York for $24,000

1. Walmart exemplifies the power of information systems coupled with state-of-the-art business practices and supportive management to achieve which of the following?

a. Operational efficiency

1. In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business?

a. Operational management

1. Which of the following disciplines focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control?

a. Operations research

1. Converting raw data into a more meaningful form is called:

a. Processing

Which of the following would be used as an input for an information system?

a. Product ID and price

1. In a hierarchical business organization, the upper level consists of:

a. Senior management

1. Which of the following makes long-range strategic decisions about products and services as well as ensures financial performance of the firm?

a. Senior management

1. Data management technology consists of which of the following?

a. Software governing the organization of data on physical storage media

1. A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?

a. Survival

1. A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective?

a. Survival

1. Which of the following is an example of a social complementary asset?

a. Technology and service firms in adjacent markets to assist implementation

1. Which of the following statements is not true?

a. The Internet has eased competitive tensions among nations as global trade expands.

1. Which of the following is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format on the Internet?

a. The World Wide Web

1. Which of the following constitutes a managerial element in the UPS tracking system described in the chapter?

a. The decision to use computer systems to increase the ease of sending a package using UPS

1. Which of the following is a global network that uses universal standards to connect millions of different networks around the world?

a. The internet

1. Which of the following constitutes an organizational element in the UPS package tracking system described in the chapter?

a. The specification of procedures for identifying packages with sender and recipient information

1. Which of the following best describes the primary reason for implementing a new information system, from a business perspective?

a. The system will create new value for the firm, beyond its costs.

Which of the following statements about digital firms is not true?

a. Today, most firms are fully digital.

All of the following are examples of challenges that required companies to create information systems as a necessity of doing business except:

a. Walmart's development of Retail Link.

1. In ________, raw data is systematically acquired and transformed during various stages that add value to that information.

a. an information value chain

1. All of the following are new technology-related innovations in MIS except:

a. co-creation of business value

1. All of the following are characteristics of twenty-first digital firms except:

a. greater emphasis on hierarchy and structure.

1. Sociologists study information systems with an eye to understanding:

a. how systems affect individuals, groups, and organizations.

1. Verizon Corporation uses a web-based digital dashboard to provide managers with real-time information in order to:

a. improve decision making.

1. All of the following describe the effects of globalization except:

a. increases in transaction costs.

1. The three activities in an information system that produce the information organizations use to make decisions, control operations, analyze problems, and create new products are:

a. input, processing, and output.

1. Disciplines that contribute to the technical approach to information systems include:

a. operations research, management science, and computer science.

Journalist Thomas Friedman's description of the world as "flat" refers to the:

a. reduction of economic and cultural advantages of developed countries.

The three principal levels within a business organization hierarchy are:

a. senior management, middle management, and operational management.

1. Output

a. transfers processed information to the people who will use it or to the activities for which it will be used.

1. Psychologists study information systems with an eye to understanding:

how human decision makers perceive and use formal information.

1. Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's:

information technology (IT) infrastructure.