Oos286 Ch. 9 Quiz
________ is the process of interpreting and making sense of a message.
Decoding
Communication begins when a sender encodes an idea or thought.
True
Linguistic style refers to a person's characteristic speaking pattern.
True
The way to begin managing up is by assessing your manager's receptiveness.
True
Folding arms, crossing hands, and crossing legs communicate
defensiveness.
Sources of noise affect all the links in the communication process. Which of the following is not a source of noise?
in-person, face-to-face conversation
Which of the following is not an example of a crucial conversation?
inviting a friend to dinner
Christopher, a department manager, is attending the monthly budget planning meeting where all the department managers report on their current status. Both before and after his own presentation, he sits forward in his chair and makes eye contact with all the other managers as they present. He asks questions and nods his head after their responses. He is exhibiting the ________ style of listening. Multiple Choice
Active
Restricting employees' use of social media at work generally leads to gains in productivity.
False
Which of the following is not an element of an effective social media policy?
Prepare everyone to be a spokesperson for the company's online policies.
Neal has asked Liz, who has the office next to him, to watch him practice the presentation he will be giving to his bosses next week. What step of the TED protocol for effective presentations is Neal in?
Put it together
When calling on prospective clients, all of the following are workable communication strategies except
cold calling prospective clients.
Linguistic style includes all of the following except
eye contact
The acronym that helps you to remember the factors in addressing difficult conversations is STATE.
true
The most important part of stage presence is your physical movement around the area where you are presenting.
False: The most important element of stage presence is eye contact.