Operation mgmt chapter 1
The marketing function is concerned with: A. generating the demand for the organization's products or services. .B. producing goods or providing services. C. procuring materials, supplies, and equipment. D. building and maintaining a positive image. E. securing monetary resources.
A
Three commonly used productivity variables are: A. labor, capital, and management. B. quality, external elements, and precise units of measure. C. quality, efficiency, and low cost. D. education, diet, and social overhead. E. technology, raw materials, and labor.
A
What term is given to those individuals with a vested interest in an organization, including customers, distributors, suppliers, owners, lenders, employees, and community members? A. stakeholders B. vestors C. stockholders D. investors E. alumni
A
Which of the following are the primary functions of all organizations? A. marketing, production/operations, and finance/accounting B. production/operations, marketing, and human resources C. sales, quality control, and production/operations D. research and development, finance/accounting, and purchasing E. marketing, human resources, and finance/accounting
A
Operations management is applicable: A. to services exclusively. B. to all firms, whether manufacturing or service. C. to the manufacturing sector exclusively. D. mostly to the manufacturing sector. E. mostly to the service sector.
B
The factor responsible for the largest portion of productivity increase in the United States is: A. labor. B. management. C. capital. D. All three combined; it is impossible to determine the contribution of individual factors. E. None of these.
B
The total of all outputs produced by the transformation process divided by the total of the inputs is: A. utilization. B. multifactor productivity. C. greater in manufacturing than in services. D. defined only for manufacturing firms. E. single-factor productivity.
B
What is a global network of organizations and activities that supply a firm with goods and services? A. supply tree B. supply chain C provider network D. vendor network E. vendor tree
B
Which of the following attributes is most typical of a service? A. consistency B. production and consumption occur simultaneously C. tangible D. easy to automate E. mass production
B
Productivity can be improved by: A. decreasing outputs while holding inputs steady. B. increasing inputs while holding outputs steady. C. decreasing inputs while holding outputs steady. D. increasing inputs and outputs in the same proportion. E. None of the above.
C
What are the five elements in the management process? A. accounting, finance, marketing, operations, and management B. plan, lead, organize, manage, and control C. plan, organize, staff, lead, and control D. plan, direct, update, lead, and supervise E. organize, plan, control, staff, and manage
C
A foundry produces circular utility access hatches (manhole covers). If 120 covers are produced in a 10-hour shift, the productivity of the line is: A. 1.2 covers/hr. B. 1200 covers/hr. C. 2 covers/hr. D. 12 covers/hr. E. 120 covers/hr.
D
Productivity measurement is complicated by: A. the competition's output. B. the type of equipment used. C. stable quality. D. the fact that precise units of measure are often unavailable. E. the workforce size.
D
The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. Due to higher demand, they have decided to operate three 8-hour shifts instead. They are now able to produce 600 boxes per day. What has happened to productivity? A. It has increased by 37.5 boxes/hr. B. It has decreased by 9.1%. C. It has increased by 20%. D. It has not changed. E. It has decreased by 8.3%.
D
The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant? A. 5000 boxes/hr. B. 250 boxes/hr. C. 0.04 boxes/hr. D. 25 boxes/hr. E. 50 boxes/hr.
D
The Dulac Box plant works two 8-hour shifts each day. In the past, 500 cypress packing boxes were produced by the end of each day. The use of new technology has enabled them to increase productivity by 30%. Productivity is now approximately: A. 62.5 boxes/hr. B. 81.25 boxes/hr. C. 300 boxes/hr. D. 40.6 boxes/hr. E. 32.5 boxes/hr.
D
Which of the following is a similarity between goods and services? A. mass production B. consistency C. automation D. Both have quality standards. .E. Both can usually be kept in inventory.
D
Productivity tends to be more difficult to improve in the service sector because the work is: A. frequently processed individually. B. often difficult to automate. C. typically labor-intensive. D. often an intellectual task performed by professionals. E. All of the above make service productivity more difficult.
E
Reasons to study operations management include learning about: A. how goods and services are produced. B. a costly part of the enterprise. C. how people organize themselves for productive enterprise. D. what operations managers do. E. All of the above.
E
The 10 strategic operations management decisions include: A. maintenance. B. managing quality. C. layout strategy. D. process and capacity design. E. All of the above.
E
The field of operations management is shaped by advances in which of the following fields? A. chemistry and physics B. industrial engineering and management science C. information technology D. biology and anatomy E. All of the above.
E
Which of the following influences layout design? A. capacity needs B. technology C. inventory requirements D. personnel levels E. All of the above influence layout decisions.
E
Which productivity variable has the greatest potential to increase productivity? A. globalization B. capital C. energy D. labor E. management
E
Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives. True False
T
The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function. True False
T
Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs. True False
true
