Operations Management - Chapter 7 in-class questions

high-volume, low-variety products

A product-focused process is commonly used to produce: ◦A) high-volume, high-variety products. ◦B) low-volume, high-variety products. ◦C) high-volume, low-variety products. ◦D) low-variety products at either high- or low-volume. ◦E) high-volume products of either high- or low-variety.

all of the above

Additive manufacturing can use which of the following materials? ◦A) plastics ◦B) ceramics ◦C) living cells ◦D) chocolate ◦E) all of the above

have had a dramatic impact on customer interaction with services and with products

Advances in technology: ◦A) have impacted the manufacturing sector only. ◦B) have had only a limited impact on services. ◦C) have failed to change the level of customer interaction with an organization. ◦D) have had a dramatic impact on customer interaction with services and with products. ◦E) have dramatically changed health care, but have not changed retailing.

computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated

Computer-integrated manufacturing (CIM) includes manufacturing systems that have: ◦A) computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated. ◦B) transaction processing, management information systems, and decision support systems integrated. ◦C) automated guided vehicles, robots, and process control integrated. ◦D) robots, automated guided vehicles, and transfer equipment integrated. ◦E) all of their computers integrated with the marketing department.

process, mass customization; repetitive, product

Goods made to order are typical of ________ and ________ approaches while goods made to forecast are typical of ________ and ________ approaches. ◦A) process, mass customization; repetitive, product ◦B) product, mass customization; repetitive, process ◦C) product, process; repetitive, mass customization ◦D) repetitive, product; mass customization, process ◦E) repetitive, process; mass customization, product

the variety of outputs

One of the similarities between process focus and mass-customization is: ◦A) the volume of outputs. ◦B) the use of modules. ◦C) many departments and many routings. ◦D) the variety of outputs. ◦E) All of the above are similarities.

50 units

Process A has fixed costs of $1000 and variable costs of $5 per unit. Process B has fixed costs of $500 and variable costs of $15 per unit. What is the crossover point between process A and process B? ◦A) 50 units ◦B) 200 units ◦C) $2,500 ◦D) $5,000 ◦E) $9,500

Process Y is cheaper than process X a all volumes

Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit. Which of the following statements is TRUE? ◦A) The crossover point is approximately 6667 units. ◦B) It is impossible for one process to have both of its costs lower than those of another process. ◦C) Process Y is cheaper than process X at all volumes. ◦D) Process X should be selected for very large production volumes. ◦E) Process X is more profitable than process Y and should be selected.

all of the above

Process redesign: ◦A) is the fundamental rethinking of business processes. ◦B) is sometimes called process reengineering. ◦C) tries to bring about dramatic improvements in performance. ◦D) often focuses on activities that cross functional lines. ◦E) all of the above

focuses on the provider's interaction with the customer

Service blueprinting: ◦A) provides the basis to negotiate prices with suppliers. ◦B) mimics the way people communicate. ◦C) determines the best time for each step in the process. ◦D) focuses on the provider's interaction with the customer. ◦E) uses the schematic of a house to diagram a service process.

true

True or False? A value-stream map includes both (1) inventory quantities, and (2) symbols for customers and suppliers.

false

True or False? An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer.

true

True or False? One use of camera-and-computer-based vision systems is to replace humans doing tedious and error-prone visual inspection activities.

true

True or False? Optical checkout scanners and ATMs are examples of technology's impact on services.

false

True or False? Professional services typically require low levels of labor intensity.

true

True or False? Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

true

True or False? The tool that calculates which process has the lowest cost at any specified production volume is a crossover chart.

false

True or False? The typical full-service restaurant uses a product-focused process.

all of the above are true

Value-stream mapping: ◦A) is a variation of time-function mapping. ◦B) examines the supply chain to determine where value is added. ◦C) extends time function mapping back to the supplier. ◦D) starts with the customer and works backwards. ◦E) All of the above are true.

its output is a standardized product produced from modules

Which of the following characteristics best describes repetitive focus? ◦A) It uses sophisticated scheduling to accommodate custom orders. ◦B) Its output is a standardized product produced from modules. ◦C) Operators are broadly skilled. ◦D) It is widely used for the manufacture of steel. ◦E) low volume, high variety

mass customization

Which of the following is not one of the strategies for improving service productivity? ◦A) self-service ◦B) automation ◦C) scheduling ◦D) separation ◦E) mass customization

all of the above are true

Which of the following is true regarding the concept of flexibility? ◦A) It is the ability to respond with little penalty in time, cost, or customer value. ◦B) It may be accomplished with digitally controlled equipment. ◦C) It may involve modular or movable equipment. ◦D) All of the above are true. ◦E) None of the above is true.

automobiles

Which of the following products is likely to be assembled on a repetitive process line (as oppose to process-focused and product-focused processes)? ◦A) automobiles ◦B) custom personal computers ◦C) custom cakes ◦D) steel ◦E) beer

ASRS

Which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse? ◦A) AGV ◦B) CAD/CAM ◦C) CIM ◦D) ASRS ◦E) FMS

custom furniture

Which one of the following products is most likely made in a job shop environment? ◦A) rolls of newsprint ◦B) custom furniture ◦C) television sets ◦D) cigarettes ◦E) canned vegetables

AGVs

Which one of the following technologies is used ONLY for material handling, NOT actual production or assembly? ◦A) robots ◦B) CNC ◦C) CAD ◦D) AGVs ◦E) FMS