Oral Communications - Chapter 1
Which of the following expressions best drescribes the idea of empathy?
"Put yourself in my shoes"
Which of the following is not a characteristic of competent communicators
Cognitive simplicity
Deception has become more common in certain communication venues, such as
Online personal ad
Deception has become more common in certain communication venues such as
Online personal add
Which of the following is not accounted for by the interaction model of communication
Overlapping communication
If you distrust directions given to you by tipsy stranger you are applying ________ filters
Perceptual
Sectional communication typically takes place in channel-____ environments
Rich
When Sam got up in the morning he took a shower and chatted with his wife and kids at breakfast and then went to work. At work, he asked the Carla to review the per Pozo confirmed a lunch date with a friend and wrote a memo to justify his request for a raise. Which of the following statements best describes this account
Sam mostly addressed his instrumental needs
Which of the following statements is true of situation specific communication
What works in one context may not another
In terms of the communication process, tone of voice functions as
a communication channel
The communication model that treats communications as a one-way process is the ______ model
action
Rank the relative complexity of the three communication models, with the simplest at the top and the most complex at the bottom
action interaction transaction
Part of delivering a good speech is ______ the audience
adapting your behavior to
relational need
includes companionships, affections, relacation, and escape
spiritual need
includes the principles and morals people value
Which of the following best explains why meeting instrumental needs is important?
instrumental needs are often prerequisites for meeting other needs
Which of the following is the most common form of communication that people engage in ?
interpersonal communication
Which form of communication involves communicating with yourself?
intrapersonal communication
In the context of communication, which of the following best completes this sentence: "Because words by themselves are symbols, they have no inherent _______ until someone uses them."
meaning
interpersonal
rehearing in you mind how you will request an assignment extension
In any conversation, understanding depends on both the content, or literal, dimension of the message and its _____ dimension
relational
public
speaking at a rally for a political candidate
Which of the following best describes a way in which Americans share common spiritual beliefs?
valuing morals
Which of the following are characteristics of feedback?
verbal responses nonverbal reactions
Explicit
-directing a "shushing" sound toward someone to request that he or she be quiet -university policy against hate speech
Which of the following are good ways to use communication to establish and maintain relationships?
-inviting your child's friends to a birthday party -signing up with the neighborhood watch group -volunteering at a soup kitchen
Which of the following statements are true of the action model of communication?
-it depends on the receiver to decode the message -it assumes a one-way process
Which of the following correctly link a type of need with an example of communication that meets the need?
-meeting an identity need by describing yourself in a job interview -meeting a realational need by keeping in touch with a long-distance friend
implicit
-not cutting in front of the person ahead of you in the checkout lane at a grocery store -ignoring incoming text messages when engaging in face-to-face conversation
If you were in charge of a neighborhood committee meeting, examples of communicating appropriately might include which of the following?
-scheduling the meeting at a time people would be able to attend -asking your neighbors for advice on the agenda
Which of the following are reasons a speaker might prefer to conduct an online video conference rather than post an online video?
-to receive information from facial expressions from the audience -to use multiple communication channels
Which of the following are elements of effective communication?
-using more than one communication strategy to reach your communication goals -identifying your communication goals -selecting a strategy for reaching your communication goals -understanding unique cultural expections
In the context of communication, small groups contain about _______ people.
3 to 20
According to 2013 survey of US college students, about ____% said that they believe people can be spiritual without being religious
70
Leaving a message out to clients voicemail system as an example of the _____ model of communication
Actions
Which of the following is an example of ethical communication about climate change
Analogy in that other cultures might view solutions differently
When we say there has been a breakdown in communication, it usually means that individuals
Are still communicating but doing so ineffectively
A political communicator is who is hiring a speech writer may look for which trait
Audicence analysis expertise
Standard instant messaging is an example of a ________ context
Channel-lean
For Many years, communication scholars have debated whether unintenional messages qualify as
Communication
Which communication myth is illustrated by the believe that lack of effective communication is the primary cause of failing marriages
Communication will solve any problems
Transaction model
Conversing with a group of friends at a party Arguing with several family members
The difference between intentional and unintentional message is is that intentional messages are ______ and unintentional messages are unconscious
Deliberate
Interaction model
Exchanging emails with a co worker Engaging in a question and answer session with the speaker
Which of the following is a reason German empower Frederick II's natural language experiment on 50 infants was unethical?
Experiment did not take into account the possibility of harm to the empire
Which best describes a situation in which you are a doubt your communication style to emphasize a certain aspect of your identity
Explaining your management experience to a potential boss
Everyone is an expert communicator because we have communicated practically every day of our lives
False
Which of the following are components of context unique to the transaction model of communication
Gender, culture, experience
A study of Dr. patient comes consultations found that more doctors talked the more likely they were till
Get off track and forget about patients problems
Which of the following statements are examples of spiritual principles?
I believe in destiny and fate Divine beauty is found in nature
Action model
Issuing a company press release Mailing a birthday card
Which of the following statements best indicates that metacommunication is taking place
Its not what you said, its how you said it that upsets me
Environments that is relatively few channels are called channel-____ contexts
Lean
Which of the following best describes instrumental needs?
Most day-to-day communication is about meeting instrumental needs
I'm a study of people who use cell phones which of the following were results associated with increased cell phone usage
People felt that work into it in my own family time People feel that their family lives were less satisfying
Communicating appropriately can be especially challenging when interacting with
People from other cultures
And any conversation, understanding depends on both the contact, or a literal, dimension of the message and it's _____ dimension
Relational
Communicators with low self awareness to attend a meeting might
Speak longer than anyone else
Which description of a political candidate is least likely to appeal to voters perceptual filters
Stamp collector
Words are _____, or arbitrary representations of ideas or meanings
Symbols
A recent survey of US employers by the national Association of colleges and employers suggest that
Teamwork skills rank above communication skills in importance
Cording to the US survey by the national Association of colleges and employers which of the following ranks highest in terms of what employers are seeking a job applicants who her new college graduates
The ability to communicate verbally
Which of the following are two basic contacts that make up the communication environments
The psycholigical and the physical
Which of the following statements are true of competent communicator's
They have practiced their craft Many have been taught communication skills
Communication includes writing
True
If people treat you as being intelligent, you will be more likely to believe that you have that trait.
True
Ethical considerations are particularly important in which of the following situations
Trying to change the way people think or behave
Why did the officer presume the girls a 14-year-old Santiago Ventura
Ventura answered "yes" to all of the officers questions
A communication model is which of the following?
a formal description of the communication process
channel
a pathway for communication
Which of the following are common among the action and interaction models of communication but not the transactional model?
a series of back-and-forth messages separate sources and receiver roles
The single most important predictor of happiness in life is
a successful marriage
Physical need
addresses physical and mental well-being
noise
anything that interferes with the receiver's ability to pay attention to the message
Which of the following conditions is the most likely to affect a person's capacity to empathize?
autism
Santiago Ventura never made eye contact with the police officer because Mixtec Indians
believe that it is rude to look people directly in the eye
Which of the following are examples of mass communication?
blogs radio call-in show newspaper op-ed piece
The transactions model of communication maintains that people in a conversation are
both sources and receivers
Environments that incorporate multiple communication channels at once are called
channel-rich contexts
Which of the following statements about communication is not correct?
communication has no rules
Which of the following is not a communication myth?
communication skills are improved by practice
The ability to formulate multiple explanations for a specific situation is called cognitive
complexity
When 91% of surveyed US adults report that their communication skills are above average, they are
confusing experience with expertise
Identifying good communication requires
defining what a good communicator is
The _____ of communication is more important than the quantity.
effectiveness
small group
encouraging your basketball teammates before a game
Cognition is the same thing as intrapersonal communication
false
Which statements about the interaction model of communication are correct?
it includes context it includes feedback it treats communication as a two-way process
Which of the following are characteristics of communication?
it is affected by the perceptions of the participants it has relational implications it has literal meanings
instrumental need
meets practical, everyday needs
Research has shown that people with strong ties to family and friends are less likely yo suffer from which of the following?
mental illness high blood pressure premature death
interpersonal
messaging a friend through his or her facebook profile
A formal description of the process of communication is called a communication
model
Which of the following are characterstics of mass communication?
often used as a marketing tool transmitted via electronic or print media delivered to large audiences
identity need
plays a large role in shaping the way individuals see themselves
Which of the following is not a characteristic of a small group?
poor conflict resolution
Communication to an audience that is larger than a small group, such as at a graduation ceremony, is called ______ communication
public
mass
publishing an article in the New York Times
receiver
the individual who will decode what is being communicated
source
the individual who wishes to communicate a thought
message
the verbal and nonverbal elements of communication
Which context issue is least likely to affect your ability to talk about a sensitive topic?
time of day
Mass communication involves transmitting message
to a large audience
