Oral Communications - Chapter 1

Which of the following expressions best drescribes the idea of empathy?

"Put yourself in my shoes"

Which of the following is not a characteristic of competent communicators

Cognitive simplicity

Deception has become more common in certain communication venues, such as

Online personal ad

Deception has become more common in certain communication venues such as

Online personal add

Which of the following is not accounted for by the interaction model of communication

Overlapping communication

If you distrust directions given to you by tipsy stranger you are applying ________ filters

Perceptual

Sectional communication typically takes place in channel-____ environments

Rich

When Sam got up in the morning he took a shower and chatted with his wife and kids at breakfast and then went to work. At work, he asked the Carla to review the per Pozo confirmed a lunch date with a friend and wrote a memo to justify his request for a raise. Which of the following statements best describes this account

Sam mostly addressed his instrumental needs

Which of the following statements is true of situation specific communication

What works in one context may not another

In terms of the communication process, tone of voice functions as

a communication channel

The communication model that treats communications as a one-way process is the ______ model

action

Rank the relative complexity of the three communication models, with the simplest at the top and the most complex at the bottom

action interaction transaction

Part of delivering a good speech is ______ the audience

adapting your behavior to

relational need

includes companionships, affections, relacation, and escape

spiritual need

includes the principles and morals people value

Which of the following best explains why meeting instrumental needs is important?

instrumental needs are often prerequisites for meeting other needs

Which of the following is the most common form of communication that people engage in ?

interpersonal communication

Which form of communication involves communicating with yourself?

intrapersonal communication

In the context of communication, which of the following best completes this sentence: "Because words by themselves are symbols, they have no inherent _______ until someone uses them."

meaning

interpersonal

rehearing in you mind how you will request an assignment extension

In any conversation, understanding depends on both the content, or literal, dimension of the message and its _____ dimension

relational

public

speaking at a rally for a political candidate

Which of the following best describes a way in which Americans share common spiritual beliefs?

valuing morals

Which of the following are characteristics of feedback?

verbal responses nonverbal reactions

Explicit

-directing a "shushing" sound toward someone to request that he or she be quiet -university policy against hate speech

Which of the following are good ways to use communication to establish and maintain relationships?

-inviting your child's friends to a birthday party -signing up with the neighborhood watch group -volunteering at a soup kitchen

Which of the following statements are true of the action model of communication?

-it depends on the receiver to decode the message -it assumes a one-way process

Which of the following correctly link a type of need with an example of communication that meets the need?

-meeting an identity need by describing yourself in a job interview -meeting a realational need by keeping in touch with a long-distance friend

implicit

-not cutting in front of the person ahead of you in the checkout lane at a grocery store -ignoring incoming text messages when engaging in face-to-face conversation

If you were in charge of a neighborhood committee meeting, examples of communicating appropriately might include which of the following?

-scheduling the meeting at a time people would be able to attend -asking your neighbors for advice on the agenda

Which of the following are reasons a speaker might prefer to conduct an online video conference rather than post an online video?

-to receive information from facial expressions from the audience -to use multiple communication channels

Which of the following are elements of effective communication?

-using more than one communication strategy to reach your communication goals -identifying your communication goals -selecting a strategy for reaching your communication goals -understanding unique cultural expections

In the context of communication, small groups contain about _______ people.

3 to 20

According to 2013 survey of US college students, about ____% said that they believe people can be spiritual without being religious

70

Leaving a message out to clients voicemail system as an example of the _____ model of communication

Actions

Which of the following is an example of ethical communication about climate change

Analogy in that other cultures might view solutions differently

When we say there has been a breakdown in communication, it usually means that individuals

Are still communicating but doing so ineffectively

A political communicator is who is hiring a speech writer may look for which trait

Audicence analysis expertise

Standard instant messaging is an example of a ________ context

Channel-lean

For Many years, communication scholars have debated whether unintenional messages qualify as

Communication

Which communication myth is illustrated by the believe that lack of effective communication is the primary cause of failing marriages

Communication will solve any problems

Transaction model

Conversing with a group of friends at a party Arguing with several family members

The difference between intentional and unintentional message is is that intentional messages are ______ and unintentional messages are unconscious

Deliberate

Interaction model

Exchanging emails with a co worker Engaging in a question and answer session with the speaker

Which of the following is a reason German empower Frederick II's natural language experiment on 50 infants was unethical?

Experiment did not take into account the possibility of harm to the empire

Which best describes a situation in which you are a doubt your communication style to emphasize a certain aspect of your identity

Explaining your management experience to a potential boss

Everyone is an expert communicator because we have communicated practically every day of our lives

False

Which of the following are components of context unique to the transaction model of communication

Gender, culture, experience

A study of Dr. patient comes consultations found that more doctors talked the more likely they were till

Get off track and forget about patients problems

Which of the following statements are examples of spiritual principles?

I believe in destiny and fate Divine beauty is found in nature

Action model

Issuing a company press release Mailing a birthday card

Which of the following statements best indicates that metacommunication is taking place

Its not what you said, its how you said it that upsets me

Environments that is relatively few channels are called channel-____ contexts

Lean

Which of the following best describes instrumental needs?

Most day-to-day communication is about meeting instrumental needs

I'm a study of people who use cell phones which of the following were results associated with increased cell phone usage

People felt that work into it in my own family time People feel that their family lives were less satisfying

Communicating appropriately can be especially challenging when interacting with

People from other cultures

And any conversation, understanding depends on both the contact, or a literal, dimension of the message and it's _____ dimension

Relational

Communicators with low self awareness to attend a meeting might

Speak longer than anyone else

Which description of a political candidate is least likely to appeal to voters perceptual filters

Stamp collector

Words are _____, or arbitrary representations of ideas or meanings

Symbols

A recent survey of US employers by the national Association of colleges and employers suggest that

Teamwork skills rank above communication skills in importance

Cording to the US survey by the national Association of colleges and employers which of the following ranks highest in terms of what employers are seeking a job applicants who her new college graduates

The ability to communicate verbally

Which of the following are two basic contacts that make up the communication environments

The psycholigical and the physical

Which of the following statements are true of competent communicator's

They have practiced their craft Many have been taught communication skills

Communication includes writing

True

If people treat you as being intelligent, you will be more likely to believe that you have that trait.

True

Ethical considerations are particularly important in which of the following situations

Trying to change the way people think or behave

Why did the officer presume the girls a 14-year-old Santiago Ventura

Ventura answered "yes" to all of the officers questions

A communication model is which of the following?

a formal description of the communication process

channel

a pathway for communication

Which of the following are common among the action and interaction models of communication but not the transactional model?

a series of back-and-forth messages separate sources and receiver roles

The single most important predictor of happiness in life is

a successful marriage

Physical need

addresses physical and mental well-being

noise

anything that interferes with the receiver's ability to pay attention to the message

Which of the following conditions is the most likely to affect a person's capacity to empathize?

autism

Santiago Ventura never made eye contact with the police officer because Mixtec Indians

believe that it is rude to look people directly in the eye

Which of the following are examples of mass communication?

blogs radio call-in show newspaper op-ed piece

The transactions model of communication maintains that people in a conversation are

both sources and receivers

Environments that incorporate multiple communication channels at once are called

channel-rich contexts

Which of the following statements about communication is not correct?

communication has no rules

Which of the following is not a communication myth?

communication skills are improved by practice

The ability to formulate multiple explanations for a specific situation is called cognitive

complexity

When 91% of surveyed US adults report that their communication skills are above average, they are

confusing experience with expertise

Identifying good communication requires

defining what a good communicator is

The _____ of communication is more important than the quantity.

effectiveness

small group

encouraging your basketball teammates before a game

Cognition is the same thing as intrapersonal communication

false

Which statements about the interaction model of communication are correct?

it includes context it includes feedback it treats communication as a two-way process

Which of the following are characteristics of communication?

it is affected by the perceptions of the participants it has relational implications it has literal meanings

instrumental need

meets practical, everyday needs

Research has shown that people with strong ties to family and friends are less likely yo suffer from which of the following?

mental illness high blood pressure premature death

interpersonal

messaging a friend through his or her facebook profile

A formal description of the process of communication is called a communication

model

Which of the following are characterstics of mass communication?

often used as a marketing tool transmitted via electronic or print media delivered to large audiences

identity need

plays a large role in shaping the way individuals see themselves

Which of the following is not a characteristic of a small group?

poor conflict resolution

Communication to an audience that is larger than a small group, such as at a graduation ceremony, is called ______ communication

public

mass

publishing an article in the New York Times

receiver

the individual who will decode what is being communicated

source

the individual who wishes to communicate a thought

message

the verbal and nonverbal elements of communication

Which context issue is least likely to affect your ability to talk about a sensitive topic?

time of day

Mass communication involves transmitting message

to a large audience