Org Beh Exam 2 pt.3

Marcus wants a record of his communication and is not physically near the person to whom he is communicating. He knows it will take the recipient of his communication some time to understand the message conveyed. What communication channel should Marcus utilize?

written report

Which of the following is a key property of a team?

collaborative action

T/F Generally speaking, the more cohesive a group is, the less productive it is because the preservation of individual feelings supersedes any task oriented role.

false

T/F Idea-generation tasks include coming up with plans for actions and making decisions.

false

T/F Overall, work-life conflict is more problematic for men than women.

false

T/F Proxemics suggests that standing at an intimate distance to a colleague increases communication effectiveness.

false

T/F Storytelling is largely an ineffective means of communication as receivers perceive the senders to be largely unable to control the process.

false

T/F Written communication is best utilized when the ideas are simple.

false

Which of the following is a core job characteristic in Hackman and Oldham's job characteristics model?

feedback

Group members in the norming stage

find it easy to establish their own ground rules.

If psychological safety can be established for a team, the benefits will include

more information sharing and improved performance

Ariel was writing a paper at her laptop when the phone rang. She answered it but kept writing as she talked. It was a friend who needed an assignment that had been given last week. Ariel e-mailed her the assignment. A second e-mail just arrived from the friend, which said: "I said the assignment for Monday, this is Wednesday's." Ariel likely made the mistake because of the _________ in her communication situation.

noise

Work that flows includes which of the following characteristics?

challenge

Which of the following statements is true about job design approaches?

Job enrichment may lead to employee frustration or dissatisfaction with pay.

How does a group differ from a team?

A group is often a collection of people working independently on their own goals; a team is assembled to accomplish complex goals.

Which of the following statements regarding external communications is accurate?

Ad fees are based on the perceived value of the audience who watches, reads or listens to the channel where the ad appears.

Which of the following is one way to alleviate cognitive dissonance?

Change the facts of the situation

A management by objectives program includes

Developing action plans

Which of the following statements regarding SMART goals is correct?

Effective goals tend to be aggressive.

Which of the following statements regarding performance incentives is accurate?

Gainsharing programs can be successful if the payout formula is generous and employees can participate in the management of the company.

Which of the following statements about workplace gossip is accurate?

Politically motivated employees use the grapevine to disseminate self-promoting information in the organization.

Which of the following statements regarding goal setting and ethics is true?

Research shows that teachers who are rewarded for their students' success may give their students answers during tests to improve the test scores.

Which of the following statements regarding work-life conflict is correct?

Work-life conflict occurs when the demands of work and family negatively impact each other.

To influence instrumentality, managers can

consistently reward high performers.

challenge stressors refer to

demands and circumstances that cause stress but also promote individual growth.

Scientific management's primary focus is

efficiency

Stressors are defined as

events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response.

Over-rewarded individuals experience a great deal of guilt and will substantially increase their effort to restore feelings of equity.

false

T/F A high need for power is always a destructive element in the workplace.

false

T/F Americans enjoy much greater leisure time than their European counterparts.

false

T/F Collective efficacy is generally influenced by verbal persuasion, group observation, and pay level.

false

T/F Crucial conversations are discussions where the stakes are high, so opinions need to be in line with the majority in the group.

false

T/F Expectancy theory's instrumentality dimension refers to the degree to which one believes that effort leads to performance.

false

Which of the following conditions contribute to the effectiveness of goal setting?

goal commitment

Stress in the form of job challenge leads to:

higher performance

Research on motivation in different cultures indicates that

in industrialized nations, satisfaction with esteem needs was a more powerful motivator than satisfaction of physiological or security needs.

Omar is sitting at his computer writing his organizational behavior term paper using Internet research while he e-mails his friends and watches the NFL Thursday night football game. His phone just rang and now he is also talking to his girlfriend. Omar is likely experiencing

information overload.

Research on team size suggests

larger groups are generally required for very complex tasks.

A manager with low focus and low energy would most likely

procrastinate at work

The individual originating a message is called the

sender

What job would be best suited for someone with a high need for affiliation?

teacher

In expectancy theory, valence is

the anticipated satisfaction that will result from an outcome.

Which of the following statements characterize a group at the storming stage?

the group members are argumentative

Research and hands-on experience have demonstrated that teams are most successful when they determine shared values and goals, develop a communication strategy, and establish how decisions will be made and by whom, which is known as

the team contract

Individuals with a high need for achievement may neglect managerial activities, like coaching, because they view it as a waste of time.

true

One way to deal with perceived inequity is to decrease your own inputs.

true

T/F Merit pay is a permanent pay raise based on past performance.

true

T/F People speak much faster than they hear words.

true

T/F Research shows that teachers who are rewarded for their students' success may give their students answers during tests to improve the test scores.

true

Praising the employee occasionally when the person shows up on time is an example of ________________ of reinforcement.

variable ratio