Organizational

None of these apply

"Be self-managing to reach organizational goals" would be a message that would represent which paradox of participation?

Contingency theory of leadership

The "match" of the leadership style to the characteristics of the situation is addressed in which of the following theories?

sexual orientation

The Chicago Transit Authority's training program about sensitivity to LGBT issues in the workplace makes a distinction between __________ harassment and sexual harassment.

Uneven work and systematic soldiering

The Theory of Scientific Management sought to eliminate

Biology

systems theory originated with the study of

A and B

According to Maslow, what needs must be satisfied before an individual will become concerned about the satisfaction of social needs on the job?

All of the above

According to McGregor, which of the following characterize the assumptions of a Theory X manager?

Master Narrative

According to Smith and Dougherty (2012), American workers held a _______ of retirement as the ultimate marker of freedom from routine and the financial need to work.

Reduce Uncertainty

According to Weick, the primary goal of organizations is to

Task ambiguity and medium richness

According to media richness theorists, the choice of a communication medium is based on

Peers

According to more recent research on newcomer socialization, ________ are just as important in the role development process as the supervisor and subordinate.

Only a consideration of the data-carrying capacity of the medium

All of the following are aspects of the social information processing model except:

Management Support

All of the following are typical problems identified with the change process except:

The Paradox of power

Allie works for a large manufacturing firm and enjoys the feeling of being a "cog" in the machine and being able to leave work behind when she leaves the plant. When she is forced to participate in a new workplace democracy program, she thinks, "If this is democracy, how come they can make me go to these meetings." What paradox of participation does Allie illustrate?

Legitimate power

Although she couldn't tell a woofer from a tweeter, Jacqueline had a great deal of power at Hear It Here Stereo Shop because her family had owned the business for many years. What type of authority does Jacqueline hold?

Utopian

An individual who thinks technology's role in the workplace is always good is sometimes called a(n)

International

An organization with distinct national interests from two or more countries represented within its management, clients, customers, and institutional environment is considered what kind of organization?

organizational crisis

An organization's attention to issues of image and identity typically increases during periods of

Precrisis stage

Apologizing for mistakes the organization has made is likely to occur during which stage of crisis

Episodic

Approaching organizational culture with the idea that there may be multiple manifestations culture

Tension between private and public in work relationships

Being friends with a supervisor outside the workplace best represents which aspect f workplace relationships that create

Distributed work

By examining both the time and place at which work is accomplished, Grantham (1995) discovered the variations of

Multinational

Chutney Channel is a small organization based in Canada that sells specialty condiments made from local ingredients to a wide array of customers around the global. Chutney Channel would be characterized as a(n) __________ organization.

Manifest Conflict

Communication is enacted at which phase in the conflict process?

Limit women's linguistic choices

Discursive rules like sell diversity as a product have stemmed from the emphasis on the business case for diversity. What does Perriton say the effect of these rules are?

6th

Disseminating a standardized form to a broader public represents which degree of separation in the scaling up process

Compromises

Distributive bargaining is characterized by which of the following?

Both physiological and safely needs

Dora is very appreciative that her employer provides gloves to protect her hands from the dangerous chemicals she uses in her work. According to Maslow, what need level is Dora concerned with

Eleni can make a binding decision about the conflict.

Eleni works as a conflict arbitrator for the federal government. Her role differs from a management/union mediator because

rate-buster/systematic soldiering

Esmeralda started a new job putting peanuts into small bags to sell outside of the baseball park (at a nickel per bag). Esmeralda found that she has a knack for the job and started working fast so she could earn a lot of money. Her coworkers Glenn and Helen quickly tried to convince her to slow down, as they knew management might start paying them only a penny a bag if they realized how easy the job was. Esmeralda is an example of a(n) _______________, and Glenn and Helen's communication is an example of __________________.

Standpoint feminist

Feminists who work to enhance the opportunity for a variety of ma

Management has control over the means of production

Gail has been working as a seamstress for 20 years, but her job is son going to be changed drastically as the plant she works in becomes automated. According to Marxist theory, Gail may become alternated when this happens

Competitive accommodative

Georgette has always thought she and Ted had the perfect marriage. Every time they disagree, she pushes for her side, and he wants her happy, so she always gets her way. Georgette uses a __________ style of conflict resolution and Ted uses a __________ style.

All of the above

Globalization has had several identifiable influences on organizational communication including

Replaceability

Horace manages a fast food restaurant and never worries too much about treating his employees well, because he knows the local high school is full of students willing to work for minimum wage. What principle of the "machine metaphor" does Horace's attitude exemplify?

She interviewed staff and asked questions of current board members

How does Eileen go about learning how staff and board members felt about the situation at Helping Others?

satisfaction of higher-order needs leads directly to job satisfaction.

Human relations principles argue that

Instrumental support

If Seth offers to cook dinner for Magnolia because he realizes that she is stressed about an exam she hasn't had time to study for, he is providing

Testing Limits

If a newcomer tries to see how far he or she can deviate from an organizational rule and observe the subsequent reaction, the _________information seeking tactic is being used.

Traditional

If a researcher is interested in learning how power impacts outcomes like job satisfaction and performance,

All of the above

In communicating dissent, one should

False

In the Growing Pains case all the staff members report working closely with the Board and being friends with many of them.

Almost 30 years

In the case "Not a Typical Friday" how long has Dawson worked for KJVM?

Indirect Questions

Jacob has been hinting that he loves to bowl and would like to join the company bowling team in order to get to know his new coworkers. He is probably using which one of the following information seeking tactics?

He can use any of these

Jamon is a manager in a human resources organization. He has a message for Bob who works on the assembly line. What channel is he likely to use to get the message to Bob?

Withhold and Uphold

Joan has a conversation with her supervisor, Judy. She asks Judy about a rumor that the nursing home is about to be sold to a new company. Judy knows the rumor is true, but tells Joan that as upper management has said, there are no plans for the home to be sold at this time. Which strategy for communicating about change is Judy using?

Reflexive

John, as a third party conflict resolution participant, tells a joke at the beginning of a meeting with Jill and Anthony, who are in the process of a nasty fight over a work related issue. John is using which kind of tactic?

Discrimination

Jude is the owner of an up-scale continental restaurant. Jude did not hire Kim because he believed that his customers would prefer to be served by a man. Jude has just engaged in

Knowledge

Learning about the inside language of an organization best represents crossing which boundary of membership negotiation

An Isolate

Michael is a sales representative who spends a great deal of time out on the road and infrequently communicates with the rest of his sales team. He is

Communicative Responsiveness

Miller, Stiff, and Ellis discovered that human service workers' level of empathic concern had a positive influence on their

Problem-Centered Coping

Mosha realizes that he is coming dangerously close to burning out on his job as a CPA for a large manufacturing company because of the conflicting demands of his job. Consequently, he has asked his supervisor to provide a specific job description and have a meeting to formulate specific job-related goals. This behavior is an example of which of the following coping strategies?

Simple Control

Of the three strategies used for exerting control in organizations, the one characterized by directly exerting authoritarian control is

Negative entropy

Open systems are characterized by ____ or the ability to sustain themselves and grow

Requisite variety

Open systems are characterized by ____, or the ability to sustain themselves and grow.

Handle large quantities of information

Treem (2012) found that experts

The resource-acquisition argument

Pete's Paper Warehouse recently decided to engage in an aggressive diversity hiring program so that they will be better positioned to recruit minority hires in the future. Pete's is hoping to realize what opportunity through diversifying their workforce?

Decisions are made through a rigid and unitary sequence of group activities

Phase models of small-group decision making assume that

The postmodern age

Rose begins her morning by opening her iPad to check her e-mail, look up a coworker's status on Facebook, getting on the web to make travel arrangements, and reviewing her calendar for the day. She then wakes up her daughter to get her to school on time. From this description, it is clear that Latisha lives in

Informational and emotional

Social support from coworkers is likely to be in the forms of

Hegemonically contributing to the control of the patriarchal organizational power structure

Susan works as a firefighter in a male-dominated organization. She is often sexually harassed on the job by her male coworkers. When asked about the appropriateness of this behavior, Susan sighs, "Boys will be boys. What can I do about it, anyway?" According to the critical approach, Susan is

Intractable conflict

Susie and Rashida are secretaries to two different department chairs in the same office suite. Susie is very talkative and is a natural extravert. Rashida is very focused on completing reports and spreadsheets and needs complete silence when working. Both view their jobs very differently (Susie has a customer service focus while Rashida views herself as a support to her department chair), and their bosses are very supportive of their differing approaches to the job. Their different personalities results in an ongoing conflict that is impossible to resolve and is very messy. This is an example of a(n)

An optimizing model

Taylor would like to sign up for an organizational communication class, and she wants to decide who is the single best instructor in the department from which to take the class. Taylor's decision-making process would best be characterized as

Encounter

Tempest, a new employee at Litter and Kibbles Pet Supplies, arrived at work this morning at 9 a.m. only to find that all the other employees had been working since 6 a.m. She was not aware that the workday at this company began at such an early hour. Tempest has just experienced which phase of socialization?

Divergent

The belief that global and multicultural organizations should do all they can to maintain the cultural distinctiveness of local areas is a __________ approach to globalization.

Illusion of Invulnerability

The belief that many government officials had that the levees in New Orleans would protect it from the devastating flood waters of Hurricane Katrina represent which symptom of groupthink?

Chain of Command

The case Navigating the limits of a Smile deals with all of the following issues EXCEPT

Multidirectional

The direction of communication in a human resources organization is

Values, Heroes, Rites/Rituals, and Cultural Network

The four key components of Deal and Kenndey's "Strong Cultures" are

Organizational reward

The huge bonuses Wall Street executives receive, even in the face of the banking crisis of 2008, would be recommended by which of Fayol's principles?

Trait

The idea that intelligence and self-confidence are good things for a leader to have represents which approach to leadership?

Time and space compression

The idea that it is always the beginning of the workday somewhere around the globe refers to which aspect of globalization's impact on organizational communication?

Quality

The in-group, out-group continuum refers to the _________ of leader-member relationships.

Cultural bias

The level of prejudice and discrimination in an organization represents which dimension for describing a multicultural organization?

Underscore and Explore

The managerial strategy for communicating about change where the management focuses on fundamental issues related to change success and allows employees the creative freedom to explore various possibilities

Metamorphis

The state reached at the "completion" of the socialization process is called

Staying focused on what they do best and avoiding radical diversification

The themes identified by Peter's and Wateman characterize excellent organization as

Constitutive

This approach views communication technology as an aspect of the socially constructed organization rather than as an entity that determines particular processes and outcomes.

Catchphrases

This type of framing describes as subject in familiar terms.

Characterization Farming

This way of framing conflict involves how disputants see the other parties in the conflict

Equifinality

Three people were fired at ABC Corporation. Eugene was fired because he was incompetent. Rita was fired because she was unethical. Kayla was fired because of economic conditions. This illustrates the systems property of

A communication failure, because too few cues would be available to capture message complexity

Two of Donovan's subordinates have been fighting over responsibilities for months. Donovan decides to settle the dispute "once and for all" and he sends a memo out to each subordinate providing a resolution to the problem. According to media richness theory, Donovan's actions are

Retention

Weick proposes a ____ in which rules and cycles are saved for future organizational use

Incompatible goals, escalation, and negotiation

What are the three key components of Putnam and Poole's definition of conflict?

Providing good customer service

What type of organization was the focus of the "First Day at Work" case?

Viral

When Ambercrombie & Fitch indicated it did not stock XXL sizes in women's clothing, the quote went _____ or everywhere, damaging the company's image

Socialization

When an organization tries to influence the adaptation of individuals, the process of _____ is occurring.

Heuristics

When people make personal financial decisions, they often rely on

express emotions to improve situations

Which of the following emotional rules argues emotional displays should be managed in order to create a positive work climate?

Corporate downsizing

Which of the following has not directly contributed to the rise of globalization?

An economic recession which threatens the organization

Which of the following is NOT an issue in the Gadget's case?

In-group relationships

Which of the following is not a tactic used by newcomers to seek information?

Family-based organizing

Which of the following is not one of Pfeffer's Seven Practices of Successful Organizations?

A telecommunication company

Which of the following topics were covered in the "First Day at Work" case?

Kate

Who is the key actor in the "How Do You Get Anything Done Around Here?

Rational-legal authority

With this type of authority, power rests not in the individual but rather in the expertise that has created a system of rules and norms.

Emotion-centered coping

_____________ involves dealing with the negative affective outcomes of burnout

Cultural Performances

are usually described as being interjectional, contextual, and improvisational

Equifinality

these people were fired at ABC Corporation. Eugene was fired because he was incompetent . Rita was fired because she was unethical. Kayla was fired because economic conditions. This illustrates the systems property of?