Organizational
None of these apply
"Be self-managing to reach organizational goals" would be a message that would represent which paradox of participation?
Contingency theory of leadership
The "match" of the leadership style to the characteristics of the situation is addressed in which of the following theories?
sexual orientation
The Chicago Transit Authority's training program about sensitivity to LGBT issues in the workplace makes a distinction between __________ harassment and sexual harassment.
Uneven work and systematic soldiering
The Theory of Scientific Management sought to eliminate
Biology
systems theory originated with the study of
A and B
According to Maslow, what needs must be satisfied before an individual will become concerned about the satisfaction of social needs on the job?
All of the above
According to McGregor, which of the following characterize the assumptions of a Theory X manager?
Master Narrative
According to Smith and Dougherty (2012), American workers held a _______ of retirement as the ultimate marker of freedom from routine and the financial need to work.
Reduce Uncertainty
According to Weick, the primary goal of organizations is to
Task ambiguity and medium richness
According to media richness theorists, the choice of a communication medium is based on
Peers
According to more recent research on newcomer socialization, ________ are just as important in the role development process as the supervisor and subordinate.
Only a consideration of the data-carrying capacity of the medium
All of the following are aspects of the social information processing model except:
Management Support
All of the following are typical problems identified with the change process except:
The Paradox of power
Allie works for a large manufacturing firm and enjoys the feeling of being a "cog" in the machine and being able to leave work behind when she leaves the plant. When she is forced to participate in a new workplace democracy program, she thinks, "If this is democracy, how come they can make me go to these meetings." What paradox of participation does Allie illustrate?
Legitimate power
Although she couldn't tell a woofer from a tweeter, Jacqueline had a great deal of power at Hear It Here Stereo Shop because her family had owned the business for many years. What type of authority does Jacqueline hold?
Utopian
An individual who thinks technology's role in the workplace is always good is sometimes called a(n)
International
An organization with distinct national interests from two or more countries represented within its management, clients, customers, and institutional environment is considered what kind of organization?
organizational crisis
An organization's attention to issues of image and identity typically increases during periods of
Precrisis stage
Apologizing for mistakes the organization has made is likely to occur during which stage of crisis
Episodic
Approaching organizational culture with the idea that there may be multiple manifestations culture
Tension between private and public in work relationships
Being friends with a supervisor outside the workplace best represents which aspect f workplace relationships that create
Distributed work
By examining both the time and place at which work is accomplished, Grantham (1995) discovered the variations of
Multinational
Chutney Channel is a small organization based in Canada that sells specialty condiments made from local ingredients to a wide array of customers around the global. Chutney Channel would be characterized as a(n) __________ organization.
Manifest Conflict
Communication is enacted at which phase in the conflict process?
Limit women's linguistic choices
Discursive rules like sell diversity as a product have stemmed from the emphasis on the business case for diversity. What does Perriton say the effect of these rules are?
6th
Disseminating a standardized form to a broader public represents which degree of separation in the scaling up process
Compromises
Distributive bargaining is characterized by which of the following?
Both physiological and safely needs
Dora is very appreciative that her employer provides gloves to protect her hands from the dangerous chemicals she uses in her work. According to Maslow, what need level is Dora concerned with
Eleni can make a binding decision about the conflict.
Eleni works as a conflict arbitrator for the federal government. Her role differs from a management/union mediator because
rate-buster/systematic soldiering
Esmeralda started a new job putting peanuts into small bags to sell outside of the baseball park (at a nickel per bag). Esmeralda found that she has a knack for the job and started working fast so she could earn a lot of money. Her coworkers Glenn and Helen quickly tried to convince her to slow down, as they knew management might start paying them only a penny a bag if they realized how easy the job was. Esmeralda is an example of a(n) _______________, and Glenn and Helen's communication is an example of __________________.
Standpoint feminist
Feminists who work to enhance the opportunity for a variety of ma
Management has control over the means of production
Gail has been working as a seamstress for 20 years, but her job is son going to be changed drastically as the plant she works in becomes automated. According to Marxist theory, Gail may become alternated when this happens
Competitive accommodative
Georgette has always thought she and Ted had the perfect marriage. Every time they disagree, she pushes for her side, and he wants her happy, so she always gets her way. Georgette uses a __________ style of conflict resolution and Ted uses a __________ style.
All of the above
Globalization has had several identifiable influences on organizational communication including
Replaceability
Horace manages a fast food restaurant and never worries too much about treating his employees well, because he knows the local high school is full of students willing to work for minimum wage. What principle of the "machine metaphor" does Horace's attitude exemplify?
She interviewed staff and asked questions of current board members
How does Eileen go about learning how staff and board members felt about the situation at Helping Others?
satisfaction of higher-order needs leads directly to job satisfaction.
Human relations principles argue that
Instrumental support
If Seth offers to cook dinner for Magnolia because he realizes that she is stressed about an exam she hasn't had time to study for, he is providing
Testing Limits
If a newcomer tries to see how far he or she can deviate from an organizational rule and observe the subsequent reaction, the _________information seeking tactic is being used.
Traditional
If a researcher is interested in learning how power impacts outcomes like job satisfaction and performance,
All of the above
In communicating dissent, one should
False
In the Growing Pains case all the staff members report working closely with the Board and being friends with many of them.
Almost 30 years
In the case "Not a Typical Friday" how long has Dawson worked for KJVM?
Indirect Questions
Jacob has been hinting that he loves to bowl and would like to join the company bowling team in order to get to know his new coworkers. He is probably using which one of the following information seeking tactics?
He can use any of these
Jamon is a manager in a human resources organization. He has a message for Bob who works on the assembly line. What channel is he likely to use to get the message to Bob?
Withhold and Uphold
Joan has a conversation with her supervisor, Judy. She asks Judy about a rumor that the nursing home is about to be sold to a new company. Judy knows the rumor is true, but tells Joan that as upper management has said, there are no plans for the home to be sold at this time. Which strategy for communicating about change is Judy using?
Reflexive
John, as a third party conflict resolution participant, tells a joke at the beginning of a meeting with Jill and Anthony, who are in the process of a nasty fight over a work related issue. John is using which kind of tactic?
Discrimination
Jude is the owner of an up-scale continental restaurant. Jude did not hire Kim because he believed that his customers would prefer to be served by a man. Jude has just engaged in
Knowledge
Learning about the inside language of an organization best represents crossing which boundary of membership negotiation
An Isolate
Michael is a sales representative who spends a great deal of time out on the road and infrequently communicates with the rest of his sales team. He is
Communicative Responsiveness
Miller, Stiff, and Ellis discovered that human service workers' level of empathic concern had a positive influence on their
Problem-Centered Coping
Mosha realizes that he is coming dangerously close to burning out on his job as a CPA for a large manufacturing company because of the conflicting demands of his job. Consequently, he has asked his supervisor to provide a specific job description and have a meeting to formulate specific job-related goals. This behavior is an example of which of the following coping strategies?
Simple Control
Of the three strategies used for exerting control in organizations, the one characterized by directly exerting authoritarian control is
Negative entropy
Open systems are characterized by ____ or the ability to sustain themselves and grow
Requisite variety
Open systems are characterized by ____, or the ability to sustain themselves and grow.
Handle large quantities of information
Treem (2012) found that experts
The resource-acquisition argument
Pete's Paper Warehouse recently decided to engage in an aggressive diversity hiring program so that they will be better positioned to recruit minority hires in the future. Pete's is hoping to realize what opportunity through diversifying their workforce?
Decisions are made through a rigid and unitary sequence of group activities
Phase models of small-group decision making assume that
The postmodern age
Rose begins her morning by opening her iPad to check her e-mail, look up a coworker's status on Facebook, getting on the web to make travel arrangements, and reviewing her calendar for the day. She then wakes up her daughter to get her to school on time. From this description, it is clear that Latisha lives in
Informational and emotional
Social support from coworkers is likely to be in the forms of
Hegemonically contributing to the control of the patriarchal organizational power structure
Susan works as a firefighter in a male-dominated organization. She is often sexually harassed on the job by her male coworkers. When asked about the appropriateness of this behavior, Susan sighs, "Boys will be boys. What can I do about it, anyway?" According to the critical approach, Susan is
Intractable conflict
Susie and Rashida are secretaries to two different department chairs in the same office suite. Susie is very talkative and is a natural extravert. Rashida is very focused on completing reports and spreadsheets and needs complete silence when working. Both view their jobs very differently (Susie has a customer service focus while Rashida views herself as a support to her department chair), and their bosses are very supportive of their differing approaches to the job. Their different personalities results in an ongoing conflict that is impossible to resolve and is very messy. This is an example of a(n)
An optimizing model
Taylor would like to sign up for an organizational communication class, and she wants to decide who is the single best instructor in the department from which to take the class. Taylor's decision-making process would best be characterized as
Encounter
Tempest, a new employee at Litter and Kibbles Pet Supplies, arrived at work this morning at 9 a.m. only to find that all the other employees had been working since 6 a.m. She was not aware that the workday at this company began at such an early hour. Tempest has just experienced which phase of socialization?
Divergent
The belief that global and multicultural organizations should do all they can to maintain the cultural distinctiveness of local areas is a __________ approach to globalization.
Illusion of Invulnerability
The belief that many government officials had that the levees in New Orleans would protect it from the devastating flood waters of Hurricane Katrina represent which symptom of groupthink?
Chain of Command
The case Navigating the limits of a Smile deals with all of the following issues EXCEPT
Multidirectional
The direction of communication in a human resources organization is
Values, Heroes, Rites/Rituals, and Cultural Network
The four key components of Deal and Kenndey's "Strong Cultures" are
Organizational reward
The huge bonuses Wall Street executives receive, even in the face of the banking crisis of 2008, would be recommended by which of Fayol's principles?
Trait
The idea that intelligence and self-confidence are good things for a leader to have represents which approach to leadership?
Time and space compression
The idea that it is always the beginning of the workday somewhere around the globe refers to which aspect of globalization's impact on organizational communication?
Quality
The in-group, out-group continuum refers to the _________ of leader-member relationships.
Cultural bias
The level of prejudice and discrimination in an organization represents which dimension for describing a multicultural organization?
Underscore and Explore
The managerial strategy for communicating about change where the management focuses on fundamental issues related to change success and allows employees the creative freedom to explore various possibilities
Metamorphis
The state reached at the "completion" of the socialization process is called
Staying focused on what they do best and avoiding radical diversification
The themes identified by Peter's and Wateman characterize excellent organization as
Constitutive
This approach views communication technology as an aspect of the socially constructed organization rather than as an entity that determines particular processes and outcomes.
Catchphrases
This type of framing describes as subject in familiar terms.
Characterization Farming
This way of framing conflict involves how disputants see the other parties in the conflict
Equifinality
Three people were fired at ABC Corporation. Eugene was fired because he was incompetent. Rita was fired because she was unethical. Kayla was fired because of economic conditions. This illustrates the systems property of
A communication failure, because too few cues would be available to capture message complexity
Two of Donovan's subordinates have been fighting over responsibilities for months. Donovan decides to settle the dispute "once and for all" and he sends a memo out to each subordinate providing a resolution to the problem. According to media richness theory, Donovan's actions are
Retention
Weick proposes a ____ in which rules and cycles are saved for future organizational use
Incompatible goals, escalation, and negotiation
What are the three key components of Putnam and Poole's definition of conflict?
Providing good customer service
What type of organization was the focus of the "First Day at Work" case?
Viral
When Ambercrombie & Fitch indicated it did not stock XXL sizes in women's clothing, the quote went _____ or everywhere, damaging the company's image
Socialization
When an organization tries to influence the adaptation of individuals, the process of _____ is occurring.
Heuristics
When people make personal financial decisions, they often rely on
express emotions to improve situations
Which of the following emotional rules argues emotional displays should be managed in order to create a positive work climate?
Corporate downsizing
Which of the following has not directly contributed to the rise of globalization?
An economic recession which threatens the organization
Which of the following is NOT an issue in the Gadget's case?
In-group relationships
Which of the following is not a tactic used by newcomers to seek information?
Family-based organizing
Which of the following is not one of Pfeffer's Seven Practices of Successful Organizations?
A telecommunication company
Which of the following topics were covered in the "First Day at Work" case?
Kate
Who is the key actor in the "How Do You Get Anything Done Around Here?
Rational-legal authority
With this type of authority, power rests not in the individual but rather in the expertise that has created a system of rules and norms.
Emotion-centered coping
_____________ involves dealing with the negative affective outcomes of burnout
Cultural Performances
are usually described as being interjectional, contextual, and improvisational
Equifinality
these people were fired at ABC Corporation. Eugene was fired because he was incompetent . Rita was fired because she was unethical. Kayla was fired because economic conditions. This illustrates the systems property of?
