Organizational Behavior Assignment 4
Active listeners constantly cycle through the three components of listening during a conversation and engage in various activities to improve these processes.
True
Employees in a department are considered a team only when they directly interact and coordinate work activities with each other.
True
Which of the following foundations of trust is determined mainly by the other party's predictability?
knowledge based
In team dynamics, process losses are best described as:
resources expended towards team development and maintenance
Which of the following has the same meaning around the world?
smiling
Which of the following communication channels is most effective when the sender wants to persuade the receiver?
A face to face meeting with the receiver
You have made an important presentation to several Japanese executives regarding a proposed partnership between your American company and their Japanese firm. The Japanese executives were very silent during the presentation. Most people in the United States would view this silence as:
A lack of communication
During the _____ stage of team development, team members shift their attention away from task orientation to a relationship focus.
Adjourning
Several employees in a newly formed group must work together to develop a new product. No one in this group has worked with anyone else in this group before and the development of this product has not been attempted previously. According to the media richness model, which of the following communication channels is most appropriate in this situation?
Face to face meetings
Informal groups exist primarily to complete tasks for the organization that management doesn't know about.
False
Which of the following are two features that distinguish virtual teams from conventional teams?
Lack of co-location and dependence on information technology
High-cohesion teams perform poorer than low-cohesion teams when:
Team norms undermine the organization's performance
How do men and women generally differ in their communication styles in organizational settings?
Women are usually more sensitive than men to the listener's nonverbal cues
Which are the task-related characteristics in the "five C's" of effective member behaviors?
coordinating and communicating
Which of the following is not a factor that favors effective team behavior?
individual rewards for contributions to the team
Active listeners improve their sensing activities by:
postponing evaluation of the message
In Alphatech Systems, email software screens incoming messages by organizing them into mailboxes and identifying junk mail. As a result, employees in this company can quickly identify the most important email messages, and overlook the junk mail. This email feature improves communication by:
reducing information overload
Which of the following types of task interdependence exists among production employees working on assembly lines?
sequential interdependence
The phenomenon that occurs when people exert less effort when working in groups than when working alone is referred to as _____.
social loafing
Which of the following communication channels has the highest media richness?
video conferencing
