Organizational Behavior Assignment 4

Active listeners constantly cycle through the three components of listening during a conversation and engage in various activities to improve these processes.

True

Employees in a department are considered a team only when they directly interact and coordinate work activities with each other.

True

Which of the following foundations of trust is determined mainly by the other party's predictability?

knowledge based

In team dynamics, process losses are best described as:

resources expended towards team development and maintenance

Which of the following has the same meaning around the world?

smiling

Which of the following communication channels is most effective when the sender wants to persuade the receiver?

A face to face meeting with the receiver

You have made an important presentation to several Japanese executives regarding a proposed partnership between your American company and their Japanese firm. The Japanese executives were very silent during the presentation. Most people in the United States would view this silence as:

A lack of communication

During the _____ stage of team development, team members shift their attention away from task orientation to a relationship focus.

Adjourning

Several employees in a newly formed group must work together to develop a new product. No one in this group has worked with anyone else in this group before and the development of this product has not been attempted previously. According to the media richness model, which of the following communication channels is most appropriate in this situation?

Face to face meetings

Informal groups exist primarily to complete tasks for the organization that management doesn't know about.

False

Which of the following are two features that distinguish virtual teams from conventional teams?

Lack of co-location and dependence on information technology

High-cohesion teams perform poorer than low-cohesion teams when:

Team norms undermine the organization's performance

How do men and women generally differ in their communication styles in organizational settings?

Women are usually more sensitive than men to the listener's nonverbal cues

Which are the task-related characteristics in the "five C's" of effective member behaviors?

coordinating and communicating

Which of the following is not a factor that favors effective team behavior?

individual rewards for contributions to the team

Active listeners improve their sensing activities by:

postponing evaluation of the message

In Alphatech Systems, email software screens incoming messages by organizing them into mailboxes and identifying junk mail. As a result, employees in this company can quickly identify the most important email messages, and overlook the junk mail. This email feature improves communication by:

reducing information overload

Which of the following types of task interdependence exists among production employees working on assembly lines?

sequential interdependence

The phenomenon that occurs when people exert less effort when working in groups than when working alone is referred to as _____.

social loafing

Which of the following communication channels has the highest media richness?

video conferencing