Organizational Behavior Assignment 5 Chapters 10+11
Organizational politics tends to increase in situations where decisions become routine and programmed
False
Power is the act of changing another person's attitudes and behavior.
False
Which of the following interpersonal conflict management styles represents a purely win-win orientation?
Problem Solving
The four contingencies of power are prevention, forecasting, coercion, and distribution.
False
When negotiators get closer to their time deadline, they become less committed to resolving the conflict.
False
Angela wears a business suit to work every day in her job as a college business professor. Which of the following influence tactic does this refer to?
Impression Management
_____ involves explicitly manipulating others' access to critical work issues for the purpose of changing their attitudes and/or behavior.
Information control
Which of the following precedes conflict outcomes in the conflict process?
Manifest conflict
Expert and referent power (charisma) originate mainly from the power holder's own characteristics.
True
Supervisors who use ingratiation and impression management tactics tend to lose the respect of their staff.
True
The yielding conflict management style can produce more conflict than it resolves
True
_____ involves actively applying legitimate and coercive power to influence others.
Assertiveness
Which of these refers to the degree and nature of interdependence between the power holder and others?
Centrality
Which of the following statements about countervailing power in organizational relationships is true?
Countervailing power is the weaker party's power to maintain the stronger party's continued participation in the relationship
People with expertise tend to have more influence using persuasion, whereas those with a strong legitimate power base are usually more successful applying _____.
Silent Authority
Office politics flourish when resource allocation decisions are ambiguous and complex with no formal rules.
True
You have resolved a conflict with another department by offsetting your losses by equally valued gains. Which of the following conflict handling styles is used here?
compromise
Salespeople at Widget Co. complain that they lose sales bonuses when the production department is out of stock of a particular item. This sometimes causes customers to buy from elsewhere rather than wait for the next production run. Meanwhile, production employees complain that salespeople don't appreciate the need to minimize inventory costs, for which production staff is rewarded. This instance is an example of conflict due to:
goal incompatibility
The problem-solving interpersonal style of conflict has:
high cooperation and high assertiveness
Ingratiation is part of a larger influence tactic known as _____.
impression management
