Organizational Behavior Final
Eastern Univ performs a daily computer search through newspaper articles to identify any articles about the univ or its facutly members...
knowledge acquisition
Which of the following communication channels is most effective when the sender wants to persuade the receiver?
a personal face-to-face meeting with the receiver
The most accurate view of intuition is that it is:
the ability to know when an opportunity exists and select the best course of action without conscious reasoning
Conflict is best defined as:
a process in which one party perceives that its interests are being opposed or negatively affected by another party
Being good-natured, empathetic, caring, and courteous are characteristics of people with ___ personality trait
agreeableness
Social awareness, self-management, and relationship management are three elements of
emotional intelligence
Which of the following statements is true of emotions in the workplace?
emotions are directed toward someone or something
The unstructured and informal org network that is founded in social relationships rather than org charts or job descriptions is called:
the grapevine
The yielding conflict management style should be used if:
the issue is much less important to you than to the other party
The bargaining zone model states that:
the negotiation process moves each party along a continuum in opposite directions with an area of potential overlap
Which of the following happens immediately after the receiver receives the the encoded message in the communication process model?
the receiver decodes the received message
Which of the following has the same potential meaning around the world?
smiling
Which of the following is an increasing source of info overload?
An organization asks its employees to reframe the problems in a unique way and generate diff approaches to the problems. Which of the following stages in the creative process would assist this?
Incubation
Which of the following theories of motivation is based on the idea that work effort is directed toward behaviors that people will lead to desired outcomes?
Expectancy theory
Which perceptual error occurs when a supervisor incorrectly rates an employee at a similar level across all performance dimensions based on an overall impression of that employee?
Halo effect
Which of the following statements is true about scenario planning?
It is a disciplined method for imagining possible futures
Which of the following is the most accurate definition of leadership?
Leadership is influencing, motivating, and enabling others to contribute toward the effectiveness and success of the organizations
Which of the following statements is true about situations involving equity judgements?
People believe that their outcome/input ratio should be similar to the outcome/input ratio of the comparison other
A firm has good associations with its customers, suppliers, and others who provide added mutual value for the firm. Name the form of intellectual capital that is possessed by the firm due to its good associations.
Relationship capital
Which of the following best describes relationship conflict?
The conflict episodes are viewed as personal attacks rather than attempts to resolve the problem
Which of the following refers to "walking the talk"?
The leader steps out and behaves in ways that symbolize the vision
Many companies try to create positive experiences at work. Which of the following is the major reason for this?
Work conditions can have an emotional influence on employees attitudes
Which of the following is an example of selective attention?
You notice that two employees are arguing in the company's quiet library
Which of the following refers to the natural talents that help employees learn specific tasks more quickly and perform them better?
aptitude
Which of the following is the lowest level of employee involvement?
ask employees for specific info
The purely rational model of decision making is rarely practiced in reality because it
assumes that ppl are perfectly rational in their decision making
Organizational politics typically involves:
attempts to influence others to promote personal objectives
Employees have ___, ranging from sarcasm to ostracism, to ensure that coworkers conform to team norms
coercive power
Which of the following competencies would primarily assist team maintenance?
comforting
As a manager of XYZ Company, you are assigned to resolve a conflict between two departments of your org, Dep A & Dep B. Both parties have equal power....
compromising
Motivation affects a person's ___of voluntary behavior
direction, intensity, and persistence
The problem with membership and seniority-based rewards is that they
do not directly motivate job performance
Groups are considered teams only when:
employees directly interact with each other and coordinate work activities
A high degree of autonomy, task identity, and task significance are important conditions for
empowerment
Which of the following terms refers to the necessary stress that activates and motivated people to achieve goals and change their environments?
eustress
Several employees in a newly formed group must work together to develop a new product. No one in this group has worked with anyone else in this group before and the dev of this product has not been attempted previously. According to the media richness model, which of the following comm. channels is most appropriate in this situation?
face-to-face meetings
Senior executives at a large tire company learned that a line of tires has a tendency to fall apart in very warm weather. This resulted in several vehicle accidents in the Middle East and SA....
filtering
In the field of organizational behavior, organizations are described as:
groups of people who work interdependently towards some purpose
You have just hired several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they are not sure what tasks are included in their job. According to the MARS model, these new employees will likely
have lower job performance due to poor role perceptions
___ refers to any behavior that attempts to alter someone's attitudes or behavior.
influence
Employees at CyberTech perform repetitive jobs that have resulted in boredom as well as repetitive strain injury. Teach makes it difficult to combine existing jobs...
introduce job rotation
___characterizes people who are quiet, shy, and cautious
introversion
Legitimate power occurs when
it is agreed that people in certain roles can request certain behaviors of others
Which of the following is an advantage of job specialization?
jobs can be mastered quickly
Which of the following is an individual incentive?
piece rate plan
Shawna is dissatisfied with her boss for not supporting her work or recognizing her job performance. In spite of these problems, Shawna does not complain and does not intend to move elsewhere. Instead, she maintains her level of work effort...
loyalty
Someone with an external locus of control would most likely believe the events in their life are due mainly to
lucky streaks
Which of the following generally occurs during the storming stage of team development?
members try to establish norms of appropriate behavior and performance standards
Jessie and Paul have worked in the same office at DEF INsurance LLF for 6 years. Jessie has always taken extra care....
need for affiliation
Which of the following needs is the strongest according to Maslow's needs hierarchy theory?
need for food
___are the motivational forces of emotions channeled toward particular goals to correct deficiencies or imbalances
needs
A non-programmed decision is applicable in any:
non-routine situation in which employees must search for alternative solutions
When team norms encourage___, team members learn to appreciate honest dialogue without personally reacting to any emotional display during the disagreements
openness
Which of the following is a major criticism of Maslow's needs hierarchy theory?
people do not progress through the hierarchy as the theory predicts
Which of the following refers to the process of receiving info about and making sense of the world around us?
perception
Active listeners improve their sensing activities by:
postponing evaluation of the message
People have ___ power when others identify with them, like them, or otherwise respect them
referent
The Director of Nursing is looking throughout the hospital for anew format of a work schedule for nurses. She evaluates each schedule system as soon as she learns about it. Eventually, she fins a schedule that is "good enough" ....
satisficing
The extent to which people like, respect, and are satisfied with themselves is known as:
self-esteem
With funding from her family, Sarine is currently developing a new line of dolls for her business which she hopes will take her company to the next level..... (really long one)
self-justification
Gina and Chen are both managers at CPA4U, a large accounting firm. Each has a very diff management style. Gina is very outgoing and constantly checking on her subordinates to see if there is any way she can help them to complete their projects....
servant
Steelweld, a car parts manufacturer, pay employees a higher hourly rate as they learn to master more parts of the work process. Employees ear $10 per hour when they are high ....
skill-based pay
Barry was assigned recently to a large team working on a major software release that was taking longer than expected. Barry and the other latecomers into the project spent a month partnered with a senior programmer....
social loafing
One school of management thought states that organizational decisions and actions are influenced mainly by what attracts management's attention, rather than by the objective reality of the external or internal env. Which of the following practices is closely associated with this argument?
stakeholder framing
George believes that women have difficulty coping with the stress of executive decisions. Sally is promoted into a sr mangmnt position and George soon complains that Sally won't be able to cope with this job. George is exhibiting which of the following perceptual errors?
stereotyping
Fellow team members often monitor performance more closely than a traditional supervisor. This is particularly true where the team's performance depends on:
the worse performer in the group
Which of the following is identified as an ethical principle?
utilitarianism
Mick works for a company as a financial analyst from home using info tech. He does not work in a traditional physical workplace. This trend is known as:
virtual work
Genevieve makes sure that she walks by her boss's office several times a day and tries to greet and make eye contract with her. She is trying to increase her:
visibility
A diverse team is better than a homogeneous team:
when designing and launching a new product or service
Team cohesiveness tends to be higher when:
when entry into the team is difficult
