organizational behavior review
The capacity of a person, team, or organization to keep a more powerful person or group in exchange relationship best describes:
Countervailing power
The Four Organizational Learning Processes include all of the following EXCEPT:
Creating knowledge
The observable symbols and signs of an organization's values, beliefs, and assumptions are called:
artifacts
Which structure organizes employees around distinct regions of the country?
divisional geographic structure
Effective leaders:
do all of the above
Organizational culture serves what purpose in the organization?
it does all of the above
__________ consists of technical language and acronyms as well as recognized words with specialized meanings in specific organizations or social groups
jargon
A person's evaluation of his or her job in context to others is called:
job satisfaction
What management strategy should be a priority when employees need to break old routines and adopt new role patterns?
learning
A job in which employees are able to complete something from beginning to end or there is still a visible outcome of the work is called:
task identity
The five types of individual behavior seen in workplace include all of the following EXCEPT:
task performance
The degree of attraction people feel toward the team and their motivation to remain members is called:
team cohesion
Which of these is not a source of conflict?
team cohesiveness
Which theory highlights the following concepts: acquire bond, learn, and defend?
the four drive theory
The theory that describes a perceptual error whereby our general impression of a person, usually based on one prominent characteristic, colors our perception of other characteristics of that person is known as:
the halo effect
______ are more stable evaluative beliefs that guide our preferences for outcomes or courses of action in a variety of situations.
values
A new employee in the finance department prominently displays diplomas and past awards indicating his financial expertise. What contingency of power is this person trying to increase?
visibility
Which conflict handling style is best when the other party has substantially more power?
yielding
Which of the following topics do people usually learn through the process of organizational socialization?
all of the above
The Four Drives Theory includes all but:
all of these
Stress is best described as:
An adaptive response to a situation that is perceived as challenging or threatening to the person's wellbeing
Organizational behavior is best described as the basic pattern of shared:
Assumptions, beliefs, and rituals that subconsciously guide employees' thoughts and actions
Organizational policies typically involve:
Attempts to influence others to promote personal objectives
Organizing people and objects into perceived categories that are stored in our long-term memory is best defined as:
Categorical thinking
Which of the following is NOT a distinct source of power?
Centrality
The extent to which we value our duty to group to which we belong and group harmony is defined as:
Collectivism
The highest priority and first strategy required for any organizational change is to:
Communicate the need for change and keep employees informed about what they can expect from the change effort
The main two forms of conflict are:
Constructive (task) and relationship
The Anchor of Organizational Behavior Knowledge that recognizes that the effectiveness of an action may depend on the situation is:
Contingency anchor
The concept of bounded rationality holds that:
Decision makers process is limited and has imperfect information
Which of the following is NOT a conceptual anchor in organizational behavior?
Economic anchor
Cooperating, coordinating, communication, comforting, and conflict handing describe:
Effective team member behavior
The tendency to repeat a bad decision refers to:
Escalation of commitment
Which of the following represents values that determine whether actions are right or wrong and outcomes are good and bad?
Ethics
___________ refers to economic, social, and cultural connectivity with people in other parts of the world.
Globalization
Virtual teams are best described as:
Groups of employees that operate across space, time, and organizational boundaries
In the field of organizational behavior, organizations are best described as:
Groups of people who work interdependently towards some purpose
organizational behavior knowledge:
Helps us to understand, predict, and influence the behaviors of other in organizational settings
The Perspective of Organizational Effectiveness that holds that effective organizations incorporate several workplace practices that leverage the potential of human capital is:
High performance work perspective
The main purpose of a bicultural audit is to:
Identify and diagnose differences in the corporate cultures of merging organizations
Effective communication occurs when:
Information is transmitted and understood between two or more people
Emotional dissonance
Is the conflict between required and true emotions of employees
What effect does noise have in the communication mode?
It distorts and obscures the sender's intended message
Servant leadership emphasizes the motion that:
Leaders serve followers, rather than vice versa
All of these are "Big Five" personality dimensions except
Locus of control
All of these directly influence an employee's voluntary behavior and performance EXCEPT
Moral Intensity
According to the multiple levels of analysis anchor
OB topics typically relate to the individual, team, and organizational levels of analysis
Which organizational behavior perspective discusses inputs, outputs, and feedback?
Open systems
Which of these statements about the strength of organizational culture and organizational performance is true?
Organizations with stronger cultures tend to perform better than those with weak cultures when the culture fits the external environment
Which of these refers to the process of receiving info about making sense of the world around us?
Perception
Which of the following refers to a person's belief that he or she can successfully complete a task?
Self-efficacy
The job characteristics model describes what five characteristics?
Skill variety, task identity, task significance, autonomy, feedback
The process of assigning traits to people based on their membership in a social category refers to:
Stereotyping
Which of these is NOT an element of transformational leadership?
Substitute the vision
Which of these is NOT a step in the self-fulfilling prophecy process?
Supervisor communicates expectations to employee
The managerial perspective of leadership identifies which two clusters of leadership behavior?
Supportive and achievement-oriented
In an organizational setting, power is defined as:
The capacity to influence others
Discovery, dreaming, designing, and delivering are the four stages of:
appreciative inquiry
Satisficing refers to:
The tendency to choose an alternative that is good enough
Teams have which of the following features?
all of the above
Which leadership style in path-goal theory is the same as task-oriented leadership from the managerial perspective?
directive
The _____________________ are in the Johari Window refers to information that is known to others but not to you.
blind
Anger, fear joy, and sadness represent:
different types of emotions
_______ means that formal decision-making authority is help by a small group of people, typically those at the top of the organizational hierarchy.
centralization
The individuals who coordinate and facilitate an organization's change efforts are called:
change agents
All of these represent reasons why people resist change except:
coercion
Which of the following strategies for minimizing resistance to change should only occur when all other strategies are ineffective?
coercion
The process in which one party perceives that its interests are being opposes or negatively affected by another party is called:
conflict
________a conscious process of making choices amount one of more alternatives with the intention of moving toward some desired state of affairs.
decision making
Employee involvement is contingent on commitment, knowledge, risk of conflict and...
decision structure
The tension felt when you act in a way that differs from your true emotions
emotional dissonance
Social awareness, self-management, and relationship management are three elements of:
emotional intelligence
The theory that states that explains E-to-P and P-to-O
expectancy theory
Which model of organizational change explicitly refers to unfreezing the current situation and refreezing the desired state?
force field analysis
Which form of departmentalization organizes employees around specific skills, such as marketing, finance, and operations?
functional structure
Which of the following refers to the tendency of highly cohesive groups to value consensus at the price of decision quality?
groupthink
The step in the Creative Process Model that includes a period of reflective thought is:
incubation
Most employees at Quokka Systems are organized into project teams. Employees report to the project leader but they also report to the leader responsible for their functional specialization. Quokka Systems likely has a:
matrix structure
Which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties does not impose a solution on the parties?
mediation
Kumar is unhappy about his work and his supervisor, so he has started to pay less attention to the quality of his work. He also arrives late for work and generally put less effort into his work. This information suggests that Kumar's main reaction to job satisfaction is:
neglect
During which stage of team development does a consensus form around the team's objectives?
norming
In a(n) ______________ organization, there are only a few levels of authority and responsibility.
organic
____________ is the study of what people think, feel, and do in and around organizations.
organizational behavior
Which of these communication channels has the highest media richness?
phone call
Maslow's needs hierarchy explicitly names the following needs EXCEPT:
power
People have ______________ power when others identify with them, like them, or otherwise respect them
referent
The three main components of active listening, in order, are:
sensing, evaluation, responding
Complying with you boss's request to do something out of your job description because she is the person who could give you a raise describes which influencing tactic:
silent authority
The phenomenon where people exert less effort when working in groups than when working alone is called:
social loafing
____________ refers to the number of people directly reporting to the next level in the hierarchy.
span of control