organizational behavior review

The capacity of a person, team, or organization to keep a more powerful person or group in exchange relationship best describes:

Countervailing power

The Four Organizational Learning Processes include all of the following EXCEPT:

Creating knowledge

The observable symbols and signs of an organization's values, beliefs, and assumptions are called:

artifacts

Which structure organizes employees around distinct regions of the country?

divisional geographic structure

Effective leaders:

do all of the above

Organizational culture serves what purpose in the organization?

it does all of the above

__________ consists of technical language and acronyms as well as recognized words with specialized meanings in specific organizations or social groups

jargon

A person's evaluation of his or her job in context to others is called:

job satisfaction

What management strategy should be a priority when employees need to break old routines and adopt new role patterns?

learning

A job in which employees are able to complete something from beginning to end or there is still a visible outcome of the work is called:

task identity

The five types of individual behavior seen in workplace include all of the following EXCEPT:

task performance

The degree of attraction people feel toward the team and their motivation to remain members is called:

team cohesion

Which of these is not a source of conflict?

team cohesiveness

Which theory highlights the following concepts: acquire bond, learn, and defend?

the four drive theory

The theory that describes a perceptual error whereby our general impression of a person, usually based on one prominent characteristic, colors our perception of other characteristics of that person is known as:

the halo effect

______ are more stable evaluative beliefs that guide our preferences for outcomes or courses of action in a variety of situations.

values

A new employee in the finance department prominently displays diplomas and past awards indicating his financial expertise. What contingency of power is this person trying to increase?

visibility

Which conflict handling style is best when the other party has substantially more power?

yielding

Which of the following topics do people usually learn through the process of organizational socialization?

all of the above

The Four Drives Theory includes all but:

all of these

Stress is best described as:

An adaptive response to a situation that is perceived as challenging or threatening to the person's wellbeing

Organizational behavior is best described as the basic pattern of shared:

Assumptions, beliefs, and rituals that subconsciously guide employees' thoughts and actions

Organizational policies typically involve:

Attempts to influence others to promote personal objectives

Organizing people and objects into perceived categories that are stored in our long-term memory is best defined as:

Categorical thinking

Which of the following is NOT a distinct source of power?

Centrality

The extent to which we value our duty to group to which we belong and group harmony is defined as:

Collectivism

The highest priority and first strategy required for any organizational change is to:

Communicate the need for change and keep employees informed about what they can expect from the change effort

The main two forms of conflict are:

Constructive (task) and relationship

The Anchor of Organizational Behavior Knowledge that recognizes that the effectiveness of an action may depend on the situation is:

Contingency anchor

The concept of bounded rationality holds that:

Decision makers process is limited and has imperfect information

Which of the following is NOT a conceptual anchor in organizational behavior?

Economic anchor

Cooperating, coordinating, communication, comforting, and conflict handing describe:

Effective team member behavior

The tendency to repeat a bad decision refers to:

Escalation of commitment

Which of the following represents values that determine whether actions are right or wrong and outcomes are good and bad?

Ethics

___________ refers to economic, social, and cultural connectivity with people in other parts of the world.

Globalization

Virtual teams are best described as:

Groups of employees that operate across space, time, and organizational boundaries

In the field of organizational behavior, organizations are best described as:

Groups of people who work interdependently towards some purpose

organizational behavior knowledge:

Helps us to understand, predict, and influence the behaviors of other in organizational settings

The Perspective of Organizational Effectiveness that holds that effective organizations incorporate several workplace practices that leverage the potential of human capital is:

High performance work perspective

The main purpose of a bicultural audit is to:

Identify and diagnose differences in the corporate cultures of merging organizations

Effective communication occurs when:

Information is transmitted and understood between two or more people

Emotional dissonance

Is the conflict between required and true emotions of employees

What effect does noise have in the communication mode?

It distorts and obscures the sender's intended message

Servant leadership emphasizes the motion that:

Leaders serve followers, rather than vice versa

All of these are "Big Five" personality dimensions except

Locus of control

All of these directly influence an employee's voluntary behavior and performance EXCEPT

Moral Intensity

According to the multiple levels of analysis anchor

OB topics typically relate to the individual, team, and organizational levels of analysis

Which organizational behavior perspective discusses inputs, outputs, and feedback?

Open systems

Which of these statements about the strength of organizational culture and organizational performance is true?

Organizations with stronger cultures tend to perform better than those with weak cultures when the culture fits the external environment

Which of these refers to the process of receiving info about making sense of the world around us?

Perception

Which of the following refers to a person's belief that he or she can successfully complete a task?

Self-efficacy

The job characteristics model describes what five characteristics?

Skill variety, task identity, task significance, autonomy, feedback

The process of assigning traits to people based on their membership in a social category refers to:

Stereotyping

Which of these is NOT an element of transformational leadership?

Substitute the vision

Which of these is NOT a step in the self-fulfilling prophecy process?

Supervisor communicates expectations to employee

The managerial perspective of leadership identifies which two clusters of leadership behavior?

Supportive and achievement-oriented

In an organizational setting, power is defined as:

The capacity to influence others

Discovery, dreaming, designing, and delivering are the four stages of:

appreciative inquiry

Satisficing refers to:

The tendency to choose an alternative that is good enough

Teams have which of the following features?

all of the above

Which leadership style in path-goal theory is the same as task-oriented leadership from the managerial perspective?

directive

The _____________________ are in the Johari Window refers to information that is known to others but not to you.

blind

Anger, fear joy, and sadness represent:

different types of emotions

_______ means that formal decision-making authority is help by a small group of people, typically those at the top of the organizational hierarchy.

centralization

The individuals who coordinate and facilitate an organization's change efforts are called:

change agents

All of these represent reasons why people resist change except:

coercion

Which of the following strategies for minimizing resistance to change should only occur when all other strategies are ineffective?

coercion

The process in which one party perceives that its interests are being opposes or negatively affected by another party is called:

conflict

________a conscious process of making choices amount one of more alternatives with the intention of moving toward some desired state of affairs.

decision making

Employee involvement is contingent on commitment, knowledge, risk of conflict and...

decision structure

The tension felt when you act in a way that differs from your true emotions

emotional dissonance

Social awareness, self-management, and relationship management are three elements of:

emotional intelligence

The theory that states that explains E-to-P and P-to-O

expectancy theory

Which model of organizational change explicitly refers to unfreezing the current situation and refreezing the desired state?

force field analysis

Which form of departmentalization organizes employees around specific skills, such as marketing, finance, and operations?

functional structure

Which of the following refers to the tendency of highly cohesive groups to value consensus at the price of decision quality?

groupthink

The step in the Creative Process Model that includes a period of reflective thought is:

incubation

Most employees at Quokka Systems are organized into project teams. Employees report to the project leader but they also report to the leader responsible for their functional specialization. Quokka Systems likely has a:

matrix structure

Which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties does not impose a solution on the parties?

mediation

Kumar is unhappy about his work and his supervisor, so he has started to pay less attention to the quality of his work. He also arrives late for work and generally put less effort into his work. This information suggests that Kumar's main reaction to job satisfaction is:

neglect

During which stage of team development does a consensus form around the team's objectives?

norming

In a(n) ______________ organization, there are only a few levels of authority and responsibility.

organic

____________ is the study of what people think, feel, and do in and around organizations.

organizational behavior

Which of these communication channels has the highest media richness?

phone call

Maslow's needs hierarchy explicitly names the following needs EXCEPT:

power

People have ______________ power when others identify with them, like them, or otherwise respect them

referent

The three main components of active listening, in order, are:

sensing, evaluation, responding

Complying with you boss's request to do something out of your job description because she is the person who could give you a raise describes which influencing tactic:

silent authority

The phenomenon where people exert less effort when working in groups than when working alone is called:

social loafing

____________ refers to the number of people directly reporting to the next level in the hierarchy.

span of control