Organizational Theory and Behavior Exam 1
___ diversity occurs when there are differences in position or opinion among group members, especially regarding group goals or processes. Answers: variety complex disparity separation surface-level
Separation
Title VII of the Civil Rights Act of 1964, which was further amended in 1991, prohibits employee discrimination based on a variety of characteristics. Which of the following is NOT included? Answers: religion sexual orientation sex race national origin
sexual orientation
Job satisfaction tends to ___ over time. Answers: increase none of these is correct fluctuate randomly stay constant decrease
stay constant
People tend to associate beauty with other positive characteristics. This phenomenon is an example of Answers: stereotyping the halo effect first impression bias the contrast effect projection
the halo effect
___ are techniques that can help organizations manage diversity. Answers: reprimanding and penalizing training and mentoring rewarding and praising none of these are correct ignoring and avoiding
training and mentoring
Which of Gardner's multiple intelligences refers to self-awareness? Answers: logical intrapersonal musical bodily-kinesthetic interpersonal
intrapersonal
What percentage of the U.S. workforce reports being aware of abusive conduct in the workplace? Answers: 20 80 90 30 60
60
Which statement accurately describes a characteristic of information technology? Answers: It has decreased ethical decision making for managers. It has resulted in additional down time for managers. It has increased personal communication. It has created inflexible worksites. It has increased a sense of urgency related to decision making.
It has increased a sense of urgency related to decision making.
According to the Myers-Briggs inventory, ___ people are adaptable, spontaneous, and curious. Answers: thinking judging feeling perceiving all of these are correct
Judging, perceiving
A business that combines and transforms resources into tangible outcomes that are then sold to others is called: Answers: a hybrid organization a service organization a biotechnology firm an information technology firm a manufacturing organization
a manufacturing organization
Another term for power distance is: Answers: individualism teleology deontology collectivism orientation to authority
orientation to authority
Medical consequences of stress include all of the following EXCEPT Answers: heart attacks accident proneness strokes ulcers headaches
accideent proneness
Agreeableness results in some people being Answers: all of these are correct forgiving cooperative gentle understanding
all of these are correct
An individual coping strategy to deal with workplace stress includes Answers: improving time management skills all of these are correct engaging in regular exercise using relaxation techniques participating in support groups
all of these are correct
After working in a fast food restaurant for three years to pay for college tuition, Amanda vowed to never work in a restaurant again. But after graduation, the only job offer she received was as a manager at a local restaurant. If Amanda accepts the job, it may result in ____ dissonance. Answers: behavioral affective attitudinal intentional cognitive
cognitive
___ refers to individual factors that cannot be seen directly, such as goals, values, personalities, decision-making styles, knowledge, skills, abilities, and attitudes. Answers: deep-level diversity ethnocentrism surface-level divserity all-level diversity cultural competence
deep-level diversity
Managers with a low tolerance for ambiguity tend to be more ___ with their staff and do not empower them to make their own decisions at work. Answers: none of these are correct open directive passive flexible
directive
___ workers do not perform close to their potential capability, lacking the emotional and motivational connections to their employer that drive discretionary effort. Answers: inefficient disengaged efficient engaged intorverted
disengaged
In which stage of the GAS do people typically experience feelings of no longer being able to cope with the stressor? Answers: resistance exhaustion realization alarm deflation
exhaustion
Which of the "Big Five" personality dimensions refers to being talkative and energetic? Answers: openness agreeableness extroversion neuroticism conscienctiousness
extroversion
Karson Photography Studios previously hired and managed its own custodial staff, but the company recently started contracting this work to a cleaning company. This is an example of Answers: insourcing corporate governance offshoring outsourcing nearshoring
outsourcing
Which of the following is a dimension of diversity? Answers: age sexual orientation mental abilities gender all of theses are correct
All of these are correct
The ___ indicator is among the most popular personality selection instruments used today in business. Answers: Jung-Freud Porter-Myers Myers-Briggs Briggs-Jung Anderson-Porter
Myers-Briggs
___ have a learning style where they tend to organize concrete situations from different perspectives. Answers: investigators convergers divergers assimilators accommodators
divergers
A poorly designed office that doesn't allow a worker adequate privacy is an example of ___ organizational stressor. Answers: role demand performance demand personal demand task demand physical demand
physical demand
A person who tends to see things in a positive light and appears to be in a good mood most of the time has a high level of Answers: self-efficacy locus of control conscientiousness positive affectivity Machiavellianism
positive affectivity
Which of the following is NOT a type of value? Answers: intrinsic extrinsic instrumental primary terminal
primary
___ provide both potentially positive and negative information to job candidates. Answers: complex interviews propaganda videos regulated job previews realistic job previews comprehensive
realistic job previews
A supervisor who is comfortable taking a gamble on new products has high Answers: self-esteem competencies self-monitoring risk propensity locus of control
risk propensity
The fact that, consciously or subconsciously, we tend to prefer to associate with others who are like us is called Answers: ethnocentrism the "like me" bias stereotyping bigotry perceived threat of loss
the "like me" bias