Organizational Theory and Behavior Exam 1

___ diversity occurs when there are differences in position or opinion among group members, especially regarding group goals or processes. Answers: variety complex disparity separation surface-level

Separation

Title VII of the Civil Rights Act of 1964, which was further amended in 1991, prohibits employee discrimination based on a variety of characteristics. Which of the following is NOT included? Answers: religion sexual orientation sex race national origin

sexual orientation

Job satisfaction tends to ___ over time. Answers: increase none of these is correct fluctuate randomly stay constant decrease

stay constant

People tend to associate beauty with other positive characteristics. This phenomenon is an example of Answers: stereotyping the halo effect first impression bias the contrast effect projection

the halo effect

___ are techniques that can help organizations manage diversity. Answers: reprimanding and penalizing training and mentoring rewarding and praising none of these are correct ignoring and avoiding

training and mentoring

Which of Gardner's multiple intelligences refers to self-awareness? Answers: logical intrapersonal musical bodily-kinesthetic interpersonal

intrapersonal

What percentage of the U.S. workforce reports being aware of abusive conduct in the workplace? Answers: 20 80 90 30 60

60

Which statement accurately describes a characteristic of information technology? Answers: It has decreased ethical decision making for managers. It has resulted in additional down time for managers. It has increased personal communication. It has created inflexible worksites. It has increased a sense of urgency related to decision making.

It has increased a sense of urgency related to decision making.

According to the Myers-Briggs inventory, ___ people are adaptable, spontaneous, and curious. Answers: thinking judging feeling perceiving all of these are correct

Judging, perceiving

A business that combines and transforms resources into tangible outcomes that are then sold to others is called: Answers: a hybrid organization a service organization a biotechnology firm an information technology firm a manufacturing organization

a manufacturing organization

Another term for power distance is: Answers: individualism teleology deontology collectivism orientation to authority

orientation to authority

Medical consequences of stress include all of the following EXCEPT Answers: heart attacks accident proneness strokes ulcers headaches

accideent proneness

Agreeableness results in some people being Answers: all of these are correct forgiving cooperative gentle understanding

all of these are correct

An individual coping strategy to deal with workplace stress includes Answers: improving time management skills all of these are correct engaging in regular exercise using relaxation techniques participating in support groups

all of these are correct

After working in a fast food restaurant for three years to pay for college tuition, Amanda vowed to never work in a restaurant again. But after graduation, the only job offer she received was as a manager at a local restaurant. If Amanda accepts the job, it may result in ____ dissonance. Answers: behavioral affective attitudinal intentional cognitive

cognitive

___ refers to individual factors that cannot be seen directly, such as goals, values, personalities, decision-making styles, knowledge, skills, abilities, and attitudes. Answers: deep-level diversity ethnocentrism surface-level divserity all-level diversity cultural competence

deep-level diversity

Managers with a low tolerance for ambiguity tend to be more ___ with their staff and do not empower them to make their own decisions at work. Answers: none of these are correct open directive passive flexible

directive

___ workers do not perform close to their potential capability, lacking the emotional and motivational connections to their employer that drive discretionary effort. Answers: inefficient disengaged efficient engaged intorverted

disengaged

In which stage of the GAS do people typically experience feelings of no longer being able to cope with the stressor? Answers: resistance exhaustion realization alarm deflation

exhaustion

Which of the "Big Five" personality dimensions refers to being talkative and energetic? Answers: openness agreeableness extroversion neuroticism conscienctiousness

extroversion

Karson Photography Studios previously hired and managed its own custodial staff, but the company recently started contracting this work to a cleaning company. This is an example of Answers: insourcing corporate governance offshoring outsourcing nearshoring

outsourcing

Which of the following is a dimension of diversity? Answers: age sexual orientation mental abilities gender all of theses are correct

All of these are correct

The ___ indicator is among the most popular personality selection instruments used today in business. Answers: Jung-Freud Porter-Myers Myers-Briggs Briggs-Jung Anderson-Porter

Myers-Briggs

___ have a learning style where they tend to organize concrete situations from different perspectives. Answers: investigators convergers divergers assimilators accommodators

divergers

A poorly designed office that doesn't allow a worker adequate privacy is an example of ___ organizational stressor. Answers: role demand performance demand personal demand task demand physical demand

physical demand

A person who tends to see things in a positive light and appears to be in a good mood most of the time has a high level of Answers: self-efficacy locus of control conscientiousness positive affectivity Machiavellianism

positive affectivity

Which of the following is NOT a type of value? Answers: intrinsic extrinsic instrumental primary terminal

primary

___ provide both potentially positive and negative information to job candidates. Answers: complex interviews propaganda videos regulated job previews realistic job previews comprehensive

realistic job previews

A supervisor who is comfortable taking a gamble on new products has high Answers: self-esteem competencies self-monitoring risk propensity locus of control

risk propensity

The fact that, consciously or subconsciously, we tend to prefer to associate with others who are like us is called Answers: ethnocentrism the "like me" bias stereotyping bigotry perceived threat of loss

the "like me" bias