ORGB_300_FinalStudyGuide_GeneralQuestions

what are the more specific facets of sensory?

1. near and far vision 2. night vision 3. visual color discrimination 4. depth perception 5. hearing sensitivity 6. auditory attention 7. speech recognition.

What are the two mathematical capabilities that quantitive ability depend on?

1. number facility 2. mathematical reasoning

what are the components of organizational culture?

1. observable artifacts 2. espoused values 3. basic underlying assumptions

What are the components of verbal ability?

1. oral comprehension 2. oral expression 3. written comprehension 4. written expression

What are the components of reasoning ability?

1. problem sensitivity 2. deductive reasoning 3. inductive reasoning 4. originality

what are the types of conflict management?

1. relationship conflict 2. task conflict

What are the types/facets of emotional ability?

1. self-awareness 2. other awareness 3. emotional regulation 4. use of emotions

What are the components of spatial ability?

1. spatial orientation 2. visualization

what are the components of perceptual ability?

1. speed and flexibility of closure 2. perceptual speed

what are the types/facets of physical ability?

1. strength 2. stamina 3. flexibility and coordination 4. psychomotor 5. sensory.

What are the types/facets of cognitive ability?

1. verbal ability 2. quantitative ability 3. reasoning ability 4. spatial ability 5. perceptual ability

What are the types of teams?

1. work teams 2. management teams 3. parallel teams 4. project teams 5. action teams

How many personality types and dichotomies are in the MBTI?

16 and 4

True or False: Restructuring an organization has a positive impact on task performance because restructuring helps employees view their jobs in new and exciting ways.

False

True or False: Tacit knowledge is the kind of information that can be easily communicated during training sessions or using written manuals.

False

True or False: Transition processes are relevant before the team actually begins to conduct the core aspects of its work; they have no role between periods of work activity.

False

True or False: With surface-level diversity, time appears to increase the negative effects on team functioning and effectiveness.

False

True or False: Under enormous pressure to make a decision, Emily ends up selecting the first acceptable solution without considering any more possibilities. Emily has engaged in satisficing behavior.

True

True or False: When employees feel they fit with their organization's culture, they are much more likely to develop an emotional attachment to the company.

True

True or False: Cognitive ability tests are ideal for helping managers decide which candidate to hire.

False

True or False: Espoused values are just another term for enacted values, or how employees consistently act in ways that support those values.

False

what are the more specific facets of flexibility and coordination?

1. extent flexibility 2. dynamic flexibility 3. gross body coordination 4. gross body equilibrium.

what are the more specific facets of psychomotor?

1. fine manipulative abilities 2. control movement abilities 3. response orientation 4. response time

What are the types of transition processes?

1. mission analysis 2. strategy formulation 3. goal specification

What are the types of action processes?

1. monitoring progress toward goals 2. systems monitoring 3. helping behavior 4. coordination

what are the types of interpersonal processes?

1. motivating and confidence building 2. affect management 3. conflict management

Centralized vs. De-Centralized Structures

- Highly-Centralized Structure: Only the top managers have the authority to make the final decisions. - Decentralized Structure: Lower-level employees feel empowered to make decisions.

Mechanistic vs. Organic Organizations

- Mechanistic organizations thrive in stable environments. - Organic organizations thrive in flexible environments.

Transition vs action processes

- Transition: focusing on the future work. - Action: focusing on the present work.

Process gain vs loss

- gain: getting more from the team than expected. - loss: getting less from the team than expected.

What are the characteristics of mechanistic organizations?

- tasks given only have to do with your specialization. - it's clear who's in charge. - no decisions without asking the boss. - info is passed between employee and supervisor through conversation. - the promotion of learning stuff that relates to your firm and area of specialization.

What are the characteristics of organic structures?

- workers can work on tasks outside their specialization. - you don't have to always listen to your boss. - workers can make their own decisions. - they prefer info/advice from co-workers instead of orders from their boss. - the promotion of learning concepts outside their specialization.

what are the types of boundary spanning?

1. Ambassador Activities 2. Task Coordinator Activities 3. Scout Activities

what are the different forms of noise?

1. Distance 2. Obstructions 3. Physical Noise

What are the rules of brainstorming?

1. Express all ideas that come to mind (no matter how strange). 2. Go for quantity of ideas over quality 3. Don't criticize or evaluate the ideas of others. 4. Build on the ideas of others.

What are the type indicators (4 dichotomies) for the MBTI?

1. Extraversion versus Introversion (E or I) 2. Sensing versus Intuition (S or I) 3. Thinking vs Feeling (T or F) 4. Judging versus Perceiving (J or P)

What are the stages of team development?

1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning

what are the types of information richness?

1. High information 2. moderate information 3. low information

What are the types of task interdependence?

1. Pooled 2. Sequential 3. Reciprocal 4. Comprehensive

what are the more specific facets of strength?

1. Static Strength 2. Explosive Strength 3. Dynamic Strength

What are some examples of observable artifacts?

1. Symbols 2. Physical structures 3. Language 4. Stories 5. Rituals 6. Ceremonies

What are the types of interdependence?

1. Task 2. Goal 3. Outcome

what are the elements of organizational structure?

1. Work Specialization 2. Chain of Command 3. Span of Control 4. Centralization 5. Formalization

What are some examples of information richness?

1. body language 2. facial expressions 3. tone of voice

what are the types of process loss?

1. coordination loss 2. motivational loss

What are the specific culture types of an organization?

1. customer service 2. safety culture 3. diversity culture 4. sustainability culture 5. creativity culture

Which of the following scenarios is an example of typical performance: Bart is tired, so he gets by doing as little as possible for a couple of days. Sheila switches departments to fill in for Freddie while he has bypass surgery. Ashley breaks the printer trying to load it with the wrong kind of toner cartridge. Holly has to skip her breaks and work extra hours for three days to prepare for a surprise audit. Anna casts five hundred transmission cases, hitting her average production rate for the week.

Anna casts five hundred transmission cases, hitting her average production rate for the week.

What are the three components of operant conditioning?

Antecedent, Behavior, and Consequence

True or False: Holland's RIASEC model includes the personality dimensions of conscientiousness and neuroticism.

False

People with an internal locus of control tend to believe:

Becoming a success is a matter of hard work; luck has little or nothing to do with it.

True or False: On a highly self-managed team, there are strict rules regarding goals, procedures, and roles.

False

What does CANOE stand for?

Conscientious, agreeableness, neuroticism, openness, extroversion

True of False: Elaine is now a division manager, but for more than a decade she was the sales manager, and she tends to view all organizational problems based on the effect they will have on the sales department. Her decisions are flawed due to projection bias.

False

what are the more specific facets of stamina?

Exerting oneself over a period of time without a circulatory system gives out

Which of the following statements is true? For action teams with clear expectations, the developmental sequence is less applicable. All teams go through the stages of team development. Adjourning is most significant for teams that have not been together long. Project teams that change their approach at the midway point of a project tend to fail. Punctuated equilibrium takes place during the adjourning stage.

For action teams with clear expectations, the developmental sequence is less applicable.

What is a benefit of the multiple team membership strategy?

For individual members, being part of one team or being part of multiple teams generates a social learning context through the unfolding interpersonal interactions.

High levels of ____________ negate the feeling of empowerment from decentralized decision-making.

Formalization

__________ is a necessary coordination mechanism relied on to get standardized products or services.

Formalization

People with an external locus of control tend to believe:

Getting a good job depends mainly on how good your luck is at the time.

________ is the ability to hear and discriminate sounds that vary in terms of loudness and pitch.

Hear sensitivity

Which of the following is an example of a company flattening its structure? Marco's Windows lays off 300 production workers and hires 10 managers. Billy's Produce hires two new salesmen. Jay's Auto eliminates a layer of management. Doug's Excavating opens branches in the South and the Midwest. Kimmi's Design adds an assistant manager position.

Jay's Auto eliminates a layer of management.

Performance Avoid vs Performance Prove Orientation

Prove: when an individual wants to demonstrate and prove to others their high ability. Avoid: The individual strives to avoid looking incompetent or less able than their peers by cultivating an appearance of effortless achievement.

Tall vs. Flat Organizations

Tall has many management levels, Flat has fewer.

Which of the following statements about companies that adopt a low-cost producer strategy is true? Such companies are more likely to take an organic approach to organizational design. They focus on supplying high-quality differentiated products to customers. They believe that people will pay more for a product that is unique in some way. Their company is likely mechanistic in design. They depend on being able to adjust to changing environments quickly.

Their company is likely mechanistic in design.

True of False: Learning is moderately correlated with task performance.

True

True of False: Tran needs to increase his team's creativity. He calls them in to a meeting and tells them to shout out as many ideas as they can think of for a new project. No one is to analyze or criticize any ideas while this exercise is going on. Tran is using the brainstorming.

True

True or False: Gross body coordination refers to the ability to synchronize the movements of the body, arms, and legs to do something while the whole body is in motion.

True

True or False: Many restructuring efforts are designed to remove one or more organizational layers to reduce costs.

True

True or False: Marie, the department manager at Verve, Inc., starts every Monday morning with a 60-minute department meeting where each member in the department gets five minutes to report progress; share stories of success and failure; and seek general input, advice, and information. Jeremy is responsible for sharing an anecdote, an account, or a legend about the company for every first Monday of the month to keep everyone reminded of where they work and what is important. What Marie and Jeremy are doing are parts of the observable artifacts component of culture.

True

True or False: Personality refers to the structures and propensities inside people that explain their characteristic patterns of thought, emotion, and behavior.

True

True or False: Team viability refers to the likelihood that the team can work together effectively into the future.

True

True or False: The ability to focus on a single sound in the presence of many other sounds is referred to as auditory attention.

True

True or False: The entire process of reinforcement is a continuous cycle, and the repetition of behaviors is strengthened to the degree that reinforcement continues to occur.

True

Agreeable people prioritize ________ striving.

communion

One element of a firm's environment is

customers

Positive affectivity is a dispositional tendency to:

experience pleasant, engaging moods such as enthusiasm, excitement, and elation.

Nicole is spending this week working alongside Ed, a senior manager at the company. She has been instructed to follow his every move, and she soon discovers that Ed not only has years of experience but also a great deal of knowledge—so much so that, as she comes to realize over the course of the week, he does not even know how much he knows. This situation is best described as an example of

expertise

As a soldier in the U.S. Army, Lexi underwent an extensive course of training as a combat field medic. During that time, she learned from manuals and performed exercises involving dummies and other simulation aids. A few months later, she found herself in a combat situation overseas, treating real soldiers with actual wounds. She would later tell her family that what she learned in a day on the battlefield was worth many weeks of training in school. In terms of organizational behavior, this example illustrates the difference between ________ knowledge.

explicit and tacit

When considered in combination, the five dimensions of organizational structure create at least two types of firms:

mechanistic and organic organizations

Teams differ from groups because:

members of teams have a specific task-related purpose, while groups do not.

A special surveillance and rescue team is being deployed to counter the menace of pirates in the Indian Ocean. Nick, Sid, and Kevin are the core members of the team. Nick was elected as the leader of the team. Sid is responsible for monitoring the team's progress toward its goals. Kevin took on the role of motivator and confidence builder for the team. This team has worked together before and has developed a high level of common understanding regarding the team and its mission. Members also strongly believe that the team can be effective across a variety of situations and tasks. As a standard practice, before deployment, the team members observe how other members perform their roles by shadowing and going through simulations. The team's high level of common understanding refers to which of the following?

mental models

______ spans of control allow managers to be more hands-on with employees but require organizations to hire many managers.

narrow

Cross-training may involve instructions at three different levels of depth. These levels are

personal clarification, positional modeling, and positional rotation.

Jean-Claude is thrilled to have been hired at The Reality Network as an assistant producer. He has always wanted to work in television, and the reality show he gets to work on, Find Your Voice, is one he has followed closely for years as a fan. The show's host, Terrence, is someone he admires and respects, based on how kindly and gently he treats the guests on the show. Once he arrives on set to start work, however, Jean-Claude is dismayed to learn that Terrence is an egotistical, rude, and selfish person. His on-screen persona is the complete opposite of his true self. After only two weeks on the job, Jean-Claude quits, disillusioned. Which of the following best describes what Jean-Claude experienced?

reality shock

A learner must remember the behaviors of the model once the model is no longer present in the ________ processes step of the modeling process.

retention

Organizations that have successfully created a ________ culture have been shown to change employee attitudes and behaviors toward customers.

service

Solidarity vs Sociability

solidarity: the degree to which group members think and act alike sociability: how friendly employees are to one another

Leslie, a marketing manager at the Sunshine Spa, is consulting with Tess, a dermatologist at the spa, to explore the possibility of incorporating certain treatments as part of the spa's package schemes. Leslie is engaging in a(n) ________ activity of the boundary-spanning process.

task coordinator

The effects of general cognitive ability on job performance are most pronounced in the area of

task performance